Anthropologie Reviews

The worst customer service! I ordered 2 items online. When the ordered arrived both items were not what I had ordered. It was after hours so I decided to CHAT online with a customer service representative so that I could get the correct items sent to me as quickly as possible. After more than 30 minutes chatting I decided it was not worth the trouble and I just asked for a refund. I was told it would take 72 hours to have the claim looked at and then I would receive an email and the refund would be processed. 5 days later I received a $38 refund when the refund should have been $143. I waited 2 more days to see if they would refund the remaining balance. They did not.

Very disappointed with Anthropologie. After returning merchandise 10 months ago and being told the issue was resolved, my orders started getting canceled, and I was accused of owing merchandise already returned. Customer service responses were repetitive, confusing, and unhelpful. Poor communication, lack of accountability, and an extremely frustrating experience overall.

I am disputing an unauthorized charge from Anthropologie. I received a damaged dress and contacted customer service, where a representative named Sandeep offered me a refund with no mention of needing to return the item. The refund was issued and I received it. I was never informed a return was required, so I did not send the dress back. Anthropologie then re-charged my card for the full amount without my authorization. When I contacted them to dispute this, I was transferred four times without resolution.

I received a candle with a misfit lid. I asked for a new lid and it has gone downhill since they said I had to return the candle which I declined to do and told him I just needed a lid and I would send back the lid. These conversations went back-and-forth for weeks until one representative finally understood what I was trying to say, but then it was already Christmas and it was too late so he refunded me and said keep the candle. Now I get a letter saying I must pay them back for the candle. Oh yes, I also was supposed to pay for shipping in the email they sent. They said, "We see where our representative gave it to you for free but you need to pay us back." Seriously?

I will never ever buy a product from Anthropologie again. On every level, my experience with this company was abysmal. Here are better alternatives: Serena & Lily, The Citizenry, Terrain, and Jungalow. Save yourself frustration. Their advertising looks great but in actuality, their products are no better than their competitors and their shipping/delivery and customer service are beyond terrible.

LESS THAN 1 STAR. TERRIBLE customer service. Bought two dresses for holiday parties. One never came. I thought it was delayed given all the shipping delays over holidays. They told me they only refund missing items after 30 days and have refused to refund $150 for something I never received. What terrible customer service for brands you can get elsewhere.

Returned 2 of the same blouses different sizes. The sleeve length too long on both. Returns approved both put in the same packaging with two different return slips inside and dropped off at UPS/confirmation receipt and tracking numbers. However, once at Athro warehouse they claim only one arrived. So, I am to suffer the consequences and refusing to refund $150 or even issue a store credit. Advice to all customers of Anthro to take pictures of the items going into the bag at UPS. Anthro does not back up their customers and with NOT give you the benefit of the doubt that perhaps you were a victim of their incompetence it is NEVER their fault or responsibility. Also the quality of the price of their apparel has downgraded and am taking my retail dollars to Banana Republic, Nordstrom etc. where they really value their customer relationships. Buyer Beware!

I received the same wrong item in a row. And how customer services handled it was bad. 1. I either submitted claim or contacted customer services through chat, sent them the photos they required, I didn't get any final solution or conclusion or follow up! 2. They put refund on your account but still hold the value, require you to return the item within 30 days. This is usually how brands handle the wrong item. An ask for return is not the right ask. Receiving wrong item, sending photos, contacting them, waiting for response has been already frustrating and time wasting, why should I spend more time doing the 'return'? 3. Combining 1 and 2, they require a return but never notified you, until I received an automatic email said that the return hasn't been received, blah blah or else will charge me. I have to contact them again to figure out and get the return label.

Customer service is an absolute scam. Buy in store only. Don’t be tempted by that fancy website! My exchange was cancelled. I was told that they didn’t receive the item to be exchanged but I had a receipt that I shipped it, a confirmation email that they received it, and they had even sent me my money back. The “representative” just kept repeating that my order was cancelled for non receipt. Not a huge deal but I would have appreciated an apology for the mistake in the system or something. I reordered it myself but they sent the wrong item in the right box. Wish me luck on exchange number two.

I am currently banned from ordering online. I have not been able to find out why. I keep getting the “we will respond within 72 hours” but it doesn’t happen. This last time I was told to call the order processing team - call them. I don’t have that time to waste as this should be a simple issue to resolve as it has happened to so many other people. My thoughts as to why I am banned: returned too many items and/or complained about defective merchandise being received. Your prices are so high that I chose not to keep a dress that smelled like mothballs.

Be careful when ordering online. I ordered a dress in size M and waited almost two weeks because I planned to wear it on Thanksgiving. One day before the holiday, I received a completely different dress in size XS. I called customer service right away, and they told me they no longer even have the dress I originally ordered. They just sent me a return label and expected me to spend my own time and gas to drop off an item I never ordered. It’s really unfair that I have to fix their mistake.

I was a loyal customer for over a decade. I ordered a handbag a few years ago and it arrived without the strap. After talking with customer service, a replacement was sent and I followed their instructions and returned the defective one to a local store. I was told by the SA everything was all set. I went to place another order with them a month later only to find they had banned me. I called and asked what the problem was and I was told I would have to pay for the handbag again to get off the list. I explained I had already paid, referred to the order number and the return. They said their records didn’t show this. Apparently the physical store didn’t record the return. They basically accused me of stealing. I was humiliated and this was all their mistake. This happened five years ago and I am still banned from placing online orders. At this point I say good riddance.

THE WORST!!!! I have never used a company that is so horrible in selling products online. I purchased something directly from Anthropologie, called them and customer service are so incompetent. I would never deal with them again. I am just wanting my credit back because of a returned item and they are so frustratingly terrible that honestly I do not know what to do or where to reach anymore. DO NOT BUY FROM THEM UNLESS YOU GO TO A STORE BUT NEVER ONLINE!!!!

They canceled my order. Apparently, they banned me because I returned an item. Now I have banned them, I love their clothes and was a loyal customer for 15 years. As best as I can recall, I had only ever returned one item.

NEVER buy anything on back order. They will bill you for it and when it is back in stock try to bill you for it again rather than send it to you. Save yourself the trouble and look elsewhere. This has happened twice now and they are not helpful.

Hi, I am reaching out because I had a horrible customer service interaction today at one of your stores. I was gifted 2 dresses which do not fit well and I visited your KOP location to see if I could return for credit. I was promptly told that without a receipt or loyalty account, nothing could be done. While I understand, this is policy the way I was treated was absolutely rude.

Customer service is horrendous, should be 0 stars. They sent me a damaged product a hole in the pants. Kept telling me they’d send a replacement, weeks go by, talked to a chat agent again and still no replacement sent. Took me 4 different chats over a month to finally get a refund “pending”.

Slimy scammers! I ordered a dress that was not listed as having polyester, only being silk and cotton, yet came with 100% polyester lining, and when I requested a refund (which is my right since I was not sent the product I paid for/was advertised), they just changed the listing after the fact and used that as the excuse not to refund me. Luckily I did save a pdf of the listing at the time of purchase. Plus they were very slow to respond each time and dragged it out.

INCOMPETENT SHIPPING STAFF. Received shoes in wrong size and color TWICE!! Returned wrong item to the store and reordered shoes second time, However the exchange order also contained the wrong size. How do you mix up size 6 with size 8 and 10?!

After over 30 years as a loyal Anthropologie customer, shopping in-store and online nearly every week, I’ve never experienced anything as infuriating and disrespectful as this recent situation. Anthro sent me the wrong item over 3 months ago - a mistake on their end. I returned it to the store, assuming it would be handled appropriately. Instead, the store employees completely mishandled the return: it wasn’t labeled correctly, nor was it sent back as it should have been.