Autopartswarehouse.com

Raimundas of Raymond, NH March 4, 2010

After company sent me WRONG part and i informed them about the problem they are charging me with restocking and discount(?) fee Plus,returning cost is on me too.It means they are charging me for the mistake they did.Now about my loses.

Autoshop installed that WRONG part and charged me for the labor for Installing that part 75.When i drove out of the shop it did not feel good to me and i decided to go to dealership and let them check,what went wrong . Acura dealership found WRONG part(strut) installed and charged me 95 for discovering the problem and additional 375 for replacing it with the good one.Besides that i'v got to rent replacement car for two days-another 85. Thats the price of MISTAKE,that was payed by me.

Todd of Cashiers, NC February 25, 2010

On February 11, 2010, I ordered brake rotors for my vehicle. Within 24 hours I was sent a tracking number but the brake rotors were never received by FedEx. I called customer service 5 times and each time was told that the package was being shipped. I continued to ask for the correct tracking number but never received one. On February 24, 2010, I still had not received the brake rotors when I made my last call to Auto Parts Warehouse. I then called my credit card company and filed a complaint regarding the charge.

shawn of plano, IL January 10, 2010

autopartswarehouse.com has been one of the best online experiences i've ever had! not only did I get the right parts, I got great prices. I ordered a tie rod end and two hub bearings for my 2004 jaguar xj8 and received them within 2 days with free shipping, each a separate order. and the same hub assembly at my local auto zone sold for 206.00 plus tax, and would have taken the same time to be delivered to the store. I paid 127.00 each! and when I called and ordered the tie rod end and the price quoted over the phone was more than the online price, they lowered the online price by 10.00 and shipped it free! I have no complaints with autopartswarehouse.com

James of albuquerque , NM January 4, 2010

This company should be shut down ASAP. I ordered a gas tank using the online chat function of the website. I provided my VIN and the company sent me the wrong style of gas tank. 4 weeks later, I am still waiting for a refund of my money because they don't have their !#% together.

Not only did they send me the wrong gas tank, they re-ordered the wrong gas tank as a replacement! I called the returns department (outsources to the Phillipines) and caught the mistake before they sent the wrong replacemnt tank. By this time (2 weeks later) all I wanted was my money back. I received an RA (return authorization)order via the website with very unprofessional and unorganized instructions. Get this - I actually had to place the original tank w/ the original box into another box!! Talk about unpractical.

I returned the part via FexEx and somehow the company did not cancel the re-order (yes, the wrong re-order) and now I have a second gas tank that is not correct sitting in my house. They refused to refund my money after the fact they had notice from FexEx (before they physically received the returned part) - despite me being told by the returns department manager they would. Consequently, they processed my return and then sent me the same wrong gas tank. Now I have to fill out a new RA form!?!? If you do anything wise this new year, DON'T buy from this company. Look at their BBB rating, and other complain websites across the internet. DON'T DO IT!

Elisha of San Marcos, CA October 28, 2009

Ordered a starter, paid a 64 core charge. Followed return directions exactly and paid 12 to ship part back at the beginning of July. I never heard from the company. After 2 months, I tried to contact them via the chat on their website and was told I must call. When I called, I was assured this would be taken care of. I still have received nothing. I sent them two emails and received no replies. I talked to them on chat again and was told they would contact me, and I have still heard nothing.

Bret of sycamore, IL October 8, 2009

They chaged me twice for the same item horrible to deal with. Horrible customer service they just give you the run around they should be shut down!

Riad of madison, WI June 23, 2009

Called to order parts, they refused to price match other sites, the representative on the phone was burbing while talking to me, i had to speak to the manager who was not much better, they were acting as if i was bothering them. i was very frustrated and upset.

Bruce of Plymouth, MN May 30, 2009

I ordered ignition wires and a grill part by phone on May 23 and they guaranteed me I would have the part by this weekend, May 30th. They stated the part was in stock as shown on their website. The grill showed up but no ignition wires. I called customer service and they stated the part was not available but then changed that saying it "might be because it was a defective part". I asked if they could ship a comparable part which they stated was available and pay for expedited shipping. Jared stated they "couldn't because the part was listed as a part that could ONLY be shipped by ground".

When further questioned, he stated they could ship it by air but would charge me 49.95. They have a lowest price guarantee so I googled the exact part and found that auto geeks was charging 146.95 plus 24.95 shipping for overnight. When I asked if they would match the total price including shipping they stated I was not accurate in what Auto Geeks was charging for the price so I was forced to order it through Auto Geeks and informed Jared I would make a complaint. I paid 133.44 originally and now had to pay 171.90 PLUS will be forced to drive my car on Monday being told the engine light would come back on if I drove it before replacing the ignition wires which will cost me and additional 75 to reset for my BMW. The total refund I am asking for is 113.50 which includes the difference between the original guaranteed part and the new part along with overnight shipping and the charge to reset my engine light.

Joshua of Carson City, NV May 14, 2009

When searching for shocks for my Infiniti Q45, a company called "Speedy Car Parts" appeared to be the best option for purchasing new parts online. After placing an order for the shocks and associated bushings, I received the bushings in a respectable time but was notified that the shocks themselves were out of stock. All the while, SpeedyCarParts indicated them as in stock. My purchase was to be refunded in 4-7 business days. Accepting this, I went searching for yet another car parts company. Auto Parts Train, (partstrain.com) also seemed to have these parts available. I phoned the sales line for this company and was told that indeed, the parts were available and in stock. After placing my order, the confirmation page finally alerted me to the fact that PartsTrain was actually another storefront like Speedy Car Parts, which was actually an affiliate of Auto Parts Warehouse. Both my orders claimed this part was in stock, and now I am out nearly 400 in combined charges while waiting for my refunds to be processed. These three companies have, in my opinion, committed fraud and I am contacting the Nevada Attorney General's office and possibly the California AG's as well. Missing several hundred dollars until credit is returned to my account, which could be as long as 30 days - if at all.

Diane of Jamaica, NY January 21, 2009

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