Better Business Bureau/bbb.org

William of Baldwin, NY February 11, 2009

I entered a complain about a business. The BBB went under the table with slow US mail to the company to be filed; i was never notified of the action. Then she received a letter from the company, for which i was never notified. And then this exchange:

01/21/2009 Otto MAIL Notify Business of Dispute
02/02/2009 jan BBB Receive Business Response
02/02/2009 jan MAIL Manually Forward Business response to Consumer
02/02/2009 jan BBB No Consumer Response- Assumed Resolved w/o Letter
02/02/2009 Otto BBB Case closed - ASSUMED RESOLVED

Jan- is Janice. Otto is the Auto-Mated System - I can only quote that because the manager told me that was what it was. But in the same breath he said that Jan did not close the issue, the system did. Mean while Janice put the situation in to a Closed Que to be automated by 02/02/2009 jan BBB No Consumer Response- Assumed Resolved w/o Letter -

According to the Manager. This action was not done by her. After contacting them, and updating the complaint which is supposed to re-open the case, and hasn't yet, to continue investigation. After working with the NY branch-

This location just reeks of poor ethics. The manager himself stated how there are thousands of complaints entered which are automatically closed to prevent too many instances in the system. And with work ethics as such- Who actually is ever helped? I wasn't notified ONCE after entering my issue. How many people are just WAITING to be contacted by the BBB to save them from horrible companies out there, like the one I'm dealing with, and there is no rescue.

I am trying to pursue a company for supplying bad business and a scam. And the justice force to mediate is compromised.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |