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T. of San Angelo, TX October 21, 2009 A positive conclusion to a nearly 2 and 1/2 month arbitration thanks in large part to consumeraffairs.com, with a passion to protect the consumer, ability to reach the public with timely information and a working relationship with consumer law advocates. Since about 8/8/09, I have been in an ongoing negotiation with a Walter, as, acting as, or representing Retro Flixx, to receive a DvD I purchased and paid for via the Blujay.com web site. Finally, on 10/20/09, the item purchased was received intact and as described from the seller as, acting as, or representing Retro Flixx. Bottom line: Consumers expect what they paid for in a timely manner in the condition advertised, or as promised. A satisfied customer tells a friend...but, a dissatisfied customer tells ten! Case resolved. T. of San Angelo, TX October 6, 2009 This is a secondary follow-up e-mail from the first one sent previously. I have been in an ongoing arbitration with a Mr. Walter U., as, or acting on behalf of Retro Flixx, since about 08/08/2009 when I ordered The Doberman Gang Set of 3 DvD's from him on-line via BLUJAY.COM. We negotiated a selling price of 25.00 which include shipping and handling charges. Mr. Walter U. assured me the item would promptly be sent as shown on the web page. After promptly sending my money order for the negotiated amount of 25.00 and nearly two months of silence, stalling, e-mails which stated the "shipping department" was at fault or it was being checked at his end and he would attempt to get the tracking information to me, and then yesterday on 10/05/09 receiving the wrong DvD set (a four disk set, which I promptly sent back to Mr. Walter U. this morning on 10/06/09 at an additional personal expense), and filing a previous complaint with Consumer Affairs and also by contacting BLUJAY.COM (so far, to no avail), it appears Mr. Walter U. and/or Retro Flixx might finally be taking me seriously as I refuse to allow this to go unchallenged. Mr. Walter U. is aware I have filed these complaints as I informed him via e-mail and that this was just for starters. My resolve to stay after it might just gain me the item I paid for nearly two months ago. Although I am still waiting for The Doberman Gang DvD Set, I can now prove Mr. Walter U., as, or acting as Retro Flixx exists and DvD's are being shipped from the mailing address on the BLUJAY.COM web page as I retained the manila shipping envelope with delivery confirmation number affixed. My remedy thus far has been to demonstrate to Mr. Walter U., as, or acting as a representative for Retro Flixx, that this will simply not go away because of geography (he is in California and I am in Texas). I have seen one other complaint on your web site about a Mr. Walter U. via BlueJay.com, which is actually BLUJAY.COM., Katherine of Gaithersburg, MD September 18, 2009 Possibly what I have tried might assist this other consumer with success. Combined, two are stronger than one acting alone. My desire is for the seller to be prompt and honest on-line, and for the consumer to be treated with dignity while receiving the services promised for the negotiated price. Thank you. Been nearly two months of on-going negotiations, aggravation, e-mail correspondence, and so far, all without receiving the item which was promised and paid for by me, the consumer. To date, I am out 25.00 and around 3.50 additional for a manila mailing envelope and postage to return a DvD set I never requested or ordered, sent in lieu of what was ordered and paid for. That does not count the loss of personal time to continue this nearly two month on-line negotiation process.... Katherine of Gaithersburg, MD September 18, 2009 I purchased a copy of 'Shock Em Dead' DVD August 24, 2009. I used paypal and received a message on August 26th from the seller, Walter Urenda, that the DVD had been shipped. That was 23 days ago. I contacted the seller once, and he replied that he would try to get the tracking info for me. Several days went by without furthur word from him. I sent two more emails to the seller, without reply. I then went to complain on the website, with the same result, or rather no result. Who runs the site/ How can I make contact to explain my problem? I am feeling like a victim. The dollar amount in question is under 20 dollars, but it is a matter of the website and it's sellers acting responsibly. Advertisement
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