Brandsonsale.com

Dana of Warren, CT October 25, 2008

I ordered a Halloween Costume for a party that would be held Friday, Oct 24th. I placed the order on Tuesday, Oct 21st with expedited delivery and a guaranteed delivery date of Thursday Oct 23rd. It did not arrive Thursday nor did it arrive today Oct 24th. After waiting on hold for nearly an hour tonight, I was told my order was on its way and then hung up on. When I called back, and waited another 25 minutes I was informed that my order would arrive Saturday Oct 25th. I was advised, there would be no refund for the expedited shipping charge, nor could I return the item as their Halloween policy was no returns.

After I explained that I had no use for the costume on Saturday and I would like to speak to a manager, I was placed on hold for 45 minutes and then once again disconnected! When I called back- I was informed that I was the 24th caller and would have an average wait time of 49 minutes. This is clearly a tactic devised to avoid having to deal with customer issues and having read the multiple complaints here and on BBB I cannot understand how this company is still in business?????? Is anyone going to do anything about this?

Karrie of Kunkletown, PA October 15, 2008

I ordered a pair of child's witch shoes for my daughter for Halloween. I received them on October 3rd. My daughter tried them on and they were extremely large. I called brandsonsale of October 7th to get an RMA (return authorization number) so that I could return them and have my credit card credited for the item. The man who answered the phone told me I couldn't return the shoes because they had been worn. Their return policy clearly states that they do not accept returns on shoes the show obvious wear. I explained to the gentleman that the shoes had not been worn except for my daughter to try on. I hardly think that is considered wearing. That man put me on hold and never came back on the phone.

I called back 30 minutes later and spoke to someone who identified herself as Denyse. I explained the situation and she said that there was a problem with the transfer system on their phone, the supervisor was going to check into it and she would call me back. No phone call.

Another 30 minutes later and I called again. The lady who answered the phone that time told me to email a certain individual and that he would email me a return authorization number. I emailed him and never received a return email. Now it is past the 7 day time frame that this company gives you to call if you need a return. So, I call again and another young man reads me what it says on the computer about my phone calls. He says that it says the shoes have been worn and now it is past the time frame for a return. He advised me to contact a supervisor named Trevor and supplied me with his email. According to his computer, Trevor had sent me an email regarding this matter which I never received.

I am stuck with 27 dollar witch shoes that don't fit! Maybe not a big deal, but what bothers me most is how this situation was dealt with by this company and its terrible return policies. Never have a dealt with an online company that was so difficult. I shop online frequently and have never had any issues returning any purchases. I think this company should be put out of business.

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