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Matt of Oakdale, MN, writes:
Placed an order for several Jeep parts. 2 of the 3 were on back order and when they did a partial ship they marked all as shipped, triggering the billing of my credit card for the entire order. When I called to complain they fixed the problem and the other parts were still on back order.

At this time I canceled the order and they assured me they would be issuing a credit to my credit card. There was a partial credit for the item that shipped but not for the back-ordered parts that were canceled. I have made several phone and email contact to get this resolved. I am currently disputing the charge with my credit card provider but this is not going well either.

I am currently out $146.74.

If this is not resolved quickly, Matt should complain to the Federal Trade Commission.


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July 9 2008

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