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Caroline of Torrance, CA June 18, 2009
I ordered the trial bottle, paid 5.99 as asked. Before the end of the month, my credit card was already charged 88.97. I sent back the shipment because product did not work for me. I requested for refund, called them several times, one time was a native from India, told them that I sent back the product they shipped w/o my consent but I was referred to different sites and phone #s but to no avail. I need my money back because they got their product back. Kenneth of Lansing, MI March 23, 2009
About 11/15/08, my wife requested the sample bottle of ColonMed. On 11/18, our credit card was charged 4.99 + 1.00 for insurance as requested. Never received sample bottle. On 12/5/08, charge made for 88.97 for a month's supply not requested. After much hassle and many phone calls/e-mails, finally received the required RMA to return and was advised account had been closed (thank God!).
Sent package via UPS to specified address about 12/26; returned to me about 1/10 as OFFICE HAD BEEN CLOSED! Resent on 1/17 via UPS. Tracking revealed it was received on 1/23 at 12:48 PM by Sparks. If I had known beforehand, I could have just marked it REFUSED and saved myseld the shipping charges! As of today, 3/23, still have not received refund to credit card account for either the sample bottle or the month's supply that was returned in spite of numerous unanswered e-mails and fruitless phone calls. Just discovered today also they have a new phone number and web page! Beware - they are just SCAMMERS!
Being senior citizens, we could use that money for our needed medications. Our nerves have been beset with frustration and anxieties because of their uncaring and unresponsive attitude.
D. of Chino Valley, AZ March 17, 2009
I ordered a trial bottle of colon cleanse in Nov. it didn't come so I just forgot about it. In Jan. a bottle came and I just sent it back refused. I started getting billed 88.97 on my credit card. I called last month and told them I didn't want their product and to take it off my credit card. I was sure we had it settled when my credit card bill came yesterday and was charged again. I have paid 355.88 and never opened a package, they were all returned.
Diane of St. Louis, MO March 3, 2009
I ordered a free trial of colon Medjust pay S&H which was 4.99. I cancelled the order because I decided I didn't want to order anymore. The Guy I talked to was named J. Hayes he said I had to have a (RMA) number to cancel which I got they then charged me 88.97 without my authorization. I asked for a refund but was told I couldn't receive a refund because two bottles of pills was being shipped and I would receive them in a few days. When the package arrived I returned to sender nrever opened the packages> I had to close my account too avoid any more 88.00 charges. I was charged a 35.00 overdraft fee by my bank because nof this charge.
The consequences are my bank account is off balance because of the bank charges they have caused me. MY blood pressure is out of control because of the mental anguage of being skimed. my christmas dinner was ruined because I didn't have the money to buy some of the foods I need.
Clara of Woodbridge, VA February 26, 2009
On February 9, I placed an order for the free 15 trial sample of Colon Medic colon cleanser. My account was debited 5.99 for shipping. I never received the product. On February 24, 2009, my account was debited for 88.97 from these people for a month's supply. I immediately phoned the toll free number to cancel and ask for a refund. I was told that it was cancelled, but that I had to email the support department to discuss any billing issues. I did that and received a response stating that they were shipping me two bottles and could only refund me 34.97 which they computed to be half, since I didn't cancel within the 15 day period. How could I cancel, when I never received the product.
Now I am on a mission to cancel this account and get all my money back. I plan on returning the two bottles which they indicate are on the way to me. I have no confirmation email that they have cancelled this account, nor any proof that I ever received this sample product.
My checking account was overdrawn due to this withdrawal. In order to block them from debiting my account again, I have to completely close out this account.
Renee of Montclair, CA February 21, 2009
Contacted them after I received the initial trial offer to cancel, then I received a shipment in the mail in December. I contacted them again fo information on how to return the shipment and to cancel future purchases. I was told to contact support@colonmed700.com and that no other shipments would be sent. I was supposed to receive an email confirmation, but did not.
I receive other shipments since then and charges which I did not authorize. I contacted them again on 02/21/09 and spoke with a Paul who was going to cancel further shipments and I finally received an email from them stating they were cancelling further shipments. I contacted my Bank to dispute further charges and to request a new debit card. Leslie of Baton Rouge, LA February 19, 2009
I saw an internet ad about a colon cleanser that helped to lose weight. I went to their ad and they advertise that Oprah Winfrey uses, supports and promotes this product, Power Flush 50. The company does not put their terms easily seen in their advertisement and they charge a person's account fraudulently. The main advertisement says nothing about signing up for monthly withdrawals after a 14-day trial period, which you don't even get for 7 days. You don't know you will be charged until you see your account. They charge you 89.31 a month. They also charge sign you up for for two other automatic withdrawals without your permission.
When you try to call the customer service center (which you have to do several times because you get disconnected), you reach someone in India and they cannot help you get your money back. When I looked back at their website, I finally saw their terms, which was in small print at the bottom of the screen that leads you to another screen. Digging a little further I found that the parent company is in Sandy, Utah. Yet, I was charged foreign currency charges because the product was shipped out of the country.
I feel this business practice is a crime and I am speaking out to as many people as I can so they do not get stiffed for 90 a month such as myself. Is there a way to get my money back because I feel I was tricked by inappropriate business practices? My credit card was charged the 3.95 for the trial offer, then 89.31 for a monthly order (which I did not order) and then 0.89 from my bank for foreign currency exchange fee...from a Utah address!
Amber of Fresno, CA February 8, 2009
i called last month to cancel since i was billed back on 1/6 for a product i never received and now again you billed me on 2/3. they guy i talk to last month on 1/6 and again 1/24 said he would cancel my order and give me a credit. I tried calling this # today again but was on hold for 30 minutes when the recording stay the way will be a little more then 10 minutes and we expressing a high call volume today. Now I know why Customer service is [bad].
I had to get the email address from one of my friends who went through the same thing. When I sope to the rep the second time he did advise me to send package back once i received it and i have not. NOW I AM REALLY upset you debit my account again. I want credit for 88.97 did not PURCHASE 01/03 along with 88.97 that i did not purchase on 2/3. i did order the free trail pack back on 12/11. I want this cancel ASAP and want my money back ASAP. thanks
Tracie of San Francisco, CA February 5, 2009
I also did the free trial of this product and was then chared the 88.00 and change to my account the kept charging me this amout and not sending the product.
My account is now over drawn as a result and I am now unemployeed and can not affort the 177.00 dollars that my account was charged
Regina of Philadelphia, PA February 2, 2009
I ordered a free trial size bottle of ColonMed700 but paid 4.99 for shipping and handling. I never tried the product since I was sick but noticed that my VISA was charged 88.97. When I called to complain, the person with whom I spoke said no subscriptions have been found matching search criteria. Please call customer service. Two people told me the same thing.
So I called customer service at the above number and they also told me that they did not find me in their system. I have tried to call repeadily without much success. I also sent the two bottles plus the trial size bottle back with a letter on 12/8/08 requesting a refund. To date, I have heard nothing and I'm still out 88.97 and three bottles of ColonMed700!
I have no bottles of ColonMed700, I am out the shipping and handling for returning the three bottles, I'm still out the 88.97 and now worry that they can hit my card at anytime. Unable to reach anyone either by phone or mail
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