Consumer Reports Reviews

If I could I'd rate Consumer Reports with 0 stars for poor customer service, charging a dead account, and questionable advice. I went by their appliance advice and regretted it. I quit Consumer Reports in 2021 because of this. In March 2026 they charged my credit card for $39. I did not initiate this. I called them in March = customer service was rude and wouldn't help me; I called them again in May 2026 = Apparently I still have an inactive online account but customer service agent 1 wouldn't find it and hung up after placing me on hold for 5-10 minutes;

Love that they exist. Have helped me to decide on purchasing decisions in the past and in the future.

My credit union recently changed our VISA accounts with a new expiration date, same number but different information. My address for instance changed 2 years ago. Modern software updates information nationally as soon as it is activated. This consumer reports might eventually update but not today. Of course several retail outlets had no problem accessing the updated card. Phoned in, very nice lady with good phone voice. She had no answer, did not call a supervisor, simply said she could not help me. This leaves me cold. I also do not want any automated renewal. I am 83 years old. Have no idea with health problems how long I will be around. I do not believe automated is a good customer service tool. Business practices even on a non-profit organization need to stay fairly current. It really puts into question your entire status as the number 1 consumer reporting agency in the country.

We were automatically charged for another year of online CR. I called to say that we did not order it. I was told we had auto renewal and we had received an email to cancel if we wanted, but it was not in our regular inbox, so we didn't see it. They refused to refund our full amount of $25. We were charged 1 month of $10 and refunded $15. I feel that is ridiculous. We had been customers for at least 25 years. We are retired and did not need this service any longer. Very disappointed in their customer service.

I canceled my subscription when I signed up for it because they appear to copy paste details from each brand name instead of write reviews on each product. I saw they renewed my subscription anyway and will only give me a partial refund.

Although I enjoy reading Consumer Reports magazine, I have recently had problems with the auto renewal feature as my 12 month subscription automatically renewed 2 months early. I canceled my subscription and wanted to wait until the 12 months period ended in December of 2025 before renewing. I never received the last edition and went online to renew it but accidentally picked the online (digital) version in January using my credit card for $39.

You can't just get an invoice, pay it and assume the subscription is active. Over the last few years they're nothing but scam artists using fine print in an attempt to extort subscribers into paying for both print and digital information. A few years ago I was sorting and paying invoices and paid the CR renewal for what was overtly appeared to be a 2 year subscription only to be billed again at the end of one year. I refused and the subscription was not renewed. However they continued to send renewal request and I fell for one of them since I of my family had been members for decades.

Homeaglow is a scam!!! When I came across this service I bought a $19 home cleaning service which turned into a nightmare. I already had a cleaning service but just wanted to try this out for backup! Their ads never mentioned anything about a subscription deal. I told them I do not want this and they kept coming back and saying you have already paid for a service and I should get a cleaning done. Then they started charging my card and in May 2025 when I told them I want to cancel it they asked me to pay $170 or pay two more months of $36. Tired of this back and forth I caved. But it is October 2025 and they are still charging my card. These guys are scamming people by selling low cost cleaning service and then forcing them to get subscription.

I am so very upset that I can't review your suggestions with a thousand phone calls coming thru immediately. I never authorized you to give my information out. It is so absolutely frustrating and your are not following your privacy rules. They call all day and night over and over....

I just noticed a $25 charge from Consumer Reports on my monthly credit card bill. I called them to have it refunded since I never signed up for their subscription. The guy offered a partial refund. I insisted on a full refund and he refused. I asked to speak with his manager and he told me to call back tomorrow, then hung up on me! My credit card company gave me the refund, but I was appalled at the customer service from Consumer Reports.

I give up. I won't purchase products rated below 85% and Consumer Report's "Recommended" products are usually poorly rated. Time to finally cancel a 50 year relationship with CR. WHY? Because: Recommending poorly rated products; Magazine Subscription arrives only occasionally; Annual Best Of Booklets are no longer included, Customer Discussions are limited to Facebook members and iPhone users, Zero products listed are rated for DAP/Seniors. Prepaid CR subscriptions are no longer relevant to Baby Boomer except when CR wants Donations = unending requests + reminders.

A lot of the top picks for various products are not available in Canada. They ding you twice for paper and digital and the paper guideline booklet of all products is no longer available. They seems to be taking things away. Front page suggests there is a detailed review of a product. When you check inside, you find the only thing you have access to is a 3 line review for a couple products, most of which are not available in Canada. The best is the constant nagging for subscription renewal, both emails and in the mail. Why do I need or want to do a renewal if I am only 3 months into a 2 or 3 year program I already paid for. Time for Consumer Reports to do a review of the shady and misleading practices in its marketing and billing department.

Consumer Reports surveys/reviews couldn't be further from the truth. The firms Consumer Reports (CR) has listed as the best are the worst scammers and con artists in the business. They don't provide real transparency about the premium value of the coins they push on their clients. The prices are sky high and reduce the real value of the accounts instantly, not only the paper value (statements) but real value with approximately a haircut of approximately 40% or more in buyback value. CR is definitely being paid by these shysters to provide false reviews.

I received an email offer from CR offering their magazine subscription for $12 if I replied by Oct 12. I responded first on Oct 10th but on clicking link the actual price shown was $20. I tried it again on Oct 12 at 6.50 p.m. and again price shown was $20. I then emailed CR asking for an explanation. They replied on Oct 15 with: "Please make sure the link hasn't expired, sometimes that's why the price has changed." To which I responded that I had tried on the 10th and also 12th both of which were before the expired link. I have yet to receive a response and obviously never will. Coming from CR it is total hypocrisy.

This site does not allow you to voice a true review and complaint. It is favorable to the companies. Your best to go on Facebook to post true reviews about companies. My review was honest and accurate from my experience. I followed the guidelines and still my post was not accepted.

REVIEW OF CONSUMER SURVEYS; WHAT ARE THEY REALLY?? The consumer reads the guidelines for the survey. The consumer follows the rules, all of the time it takes to get the Guidelines EXACT. THE CONSUMER FOLLOWS, ALL PROTOCOL AND GETS NOTHING??? True or false??? M. **.

Read with dismay the 1 star reviews that seem inaccurate based on my 40+ year subscription and interaction with CR. It's nothing underhanded that if you are subscribed you're auto renewed, READ the terms, it's common practice. I've had no problems ever reaching customer support as I have several times over the years. They've always been responsive to any/all questions. Their terms are clear and all consumers should read and understand them before subscribing. Reviews and articles are unbiased and easy to understand; subscription models are clearly stated.

They got negative items removed from my credit report in weeks that I thought would be on my report for years. They thoroughly review your whole files from top to bottom and leave nothing out. Therefore nothing is overlooked.

I paid Consumer Reports for a membership for online access. I have now been fighting with them for about a year as I can't log in via Windows 10, MacOS, Ubuntu, using Edge, or Chrome, or Firefox on any of my devices. I have submitted Emails to them with screenshots of what I'm getting from their servers and how I've attempted to resolve any issues at my end but they don't care or respond.

In both social media and its magazine, CR says its pricing service offers "up-front price offers." But when you go to the dealership, you learn that CR has put its brand name on a vendor called TrueCar which allows dealers to adjust the price. You get an email that says the 'cost' of the car is a certain amount. You go to the dealership, and they can point out the language "The Member Price is an offer directly to you. It includes the vehicle's MSRP minus incentives and dealer discounts. It excludes dealer fees and accessories, applicable tax, title, licensing, other state and governmental charges and/or fees, and is subject to change based on incentives eligibility. TrueCar does not set vehicle pricing and is not responsible for errors in the pricing information given to you by a certified dealer through a TrueCar-powered platform."

The research that was provided was detailed and exact. I was able to investigate and make an assessment of which company I wanted to investigate and make a decision of insuring my vehicles to pay for the repairs

Consumer Reports is very informative, in so much I also receive their magazine at home. No matter what you're buying they will have their reviews after testing the products. They have no advertising from other companies so there is no influence. Love them.

** How is this fair and non bias reporting? There are plenty of videos showing people “ghost riding” Fords, Chevy, and other vehicles. I don’t see any reviews about that. Besides, how is this helpful? This just makes me wonder what Consumer Reports has against Tesla.

Sunday, February 28, my wife and I subscribed to the digital subscription (monthly option) of Consumer Reports thinking we would be able to do comparison shopping and receive their recommendations for kitchen appliances. NOPE, we had to upgrade (not even the yearly subscription of $59 allows one to compare similar kitchen appliances). I thought there was a glaring omission for full disclosure. Consumer Reports was “silent” on this aspect. It was like a typical bait and switch, of allowing one to subscribe digitally, then if one wants the “extra” feature, you are forced to upgrade.

You're a SELLER'S advertising agent, your review are provided before someone actually uses their services. BBB shows real reviews of actual products and services, which conflicts with yours. I didn't request ENDURANCE WARRANTY to contact me, also I unsubscribed from your EMAILS, but you still persist. REMOVE REQUEST #**, I DID NOT WANT A WORTHLESS POLICY.

I'm a decades-long subscriber. I loved CR. I was seldom disappointed when I followed their recommendations. But, like others who have commented here, I've been noticing problems with CR's subscription services for a while, such as starting my new subscriptions when I pay for them instead of extending the old subscription. This is generally 2 or 3 months that one loses off the year for which one paid. I've been able to resolve this with them before, but now they've made it impossible to contact them about it.

After paying for one year (1 year, 12 months, 52 weeks, 365 days...), Consumer Reports attempted to renew my subscription 3 months into my 12 month subscription. They tried to renew my subscription and charge my credit card for another 12 months after providing only 3 of 12 months of the subscription that I had paid for. My emails were unanswered, they just canceled my existing (and fully paid for) subscription after 3 of 12 paid months. I paid for 12, I got 3 (Not at all impressed by a company that claims to to be an advocate of the "Consumer"). Once upon a time, "Consumer Reports" was a trusted source of information, and didn't attempt to cheat their subscribers. Obviously, this is no longer true.

My invoice from them shows expiration date of Nov 21. They said on recent invoice I am past due. The expiration date they provide is one year later than your subscription expires. The correct date should be provided.

CR used to provide non-biased ratings on products which I felt I could count on. That is why I was a long time subscriber. Recently (maybe a year ago or so ) I started noticing liberal bias creeping into the articles and personal opinions from the writer. For example, in the latest issue an article entitled "Keep Calm and Come Together" featured 6 pages of drivel about keeping yourself safe from covid. No scientific-based fact on anything published and the tone is that of the "nanny state". The suggestions are laughable and do not belong in a so-called unbiased magazine. Also, I've noticed the CRO editorial pandering to liberal viewpoints and comments that do not belong in this type of magazine! I am canceling my print, digital and On Health subscriptions and hope others who feel this way will also do so. A message needs to be sent.

I have used "Consumer Reports" for many purchases including major appliances and even cars!! Always consistent and reliable.. Graphic artwork and layouts are always of the very best quality.. Right down to the paper used..Glossy or matte true experience I look forward to.

This app and website is easily accessible, but there could be more advertisements of the app and site. For more public coverage. If there was a way that this opportunity could be more advertised to the public through social media platforms.

My review is pending your approval. It states that I must verify my email, but there isn’t a link for me to do that. I checked my email account, and I have an email from Consumer Reports, but I see no link that allows me to verify my email address.

I would appreciate it if you would take this address off your list. You are sending fraudulent information in the mail to our address about a car that was never owned by anyone that resides here or has in the past. This fraudulent mail keeps magically appearing at this address and I want it stopped today.. Customer ID: **

I have found Consumer Reports spot on for any large purchase. I have bought my last two Subaru’s based on Consumer Reports. I trust them because they are unbiased in their research as well as consumer testimonials for every product both positive and negative.

I purchased a subscription primarily to access their annual Best Sunscreen Reviews. All along they have been saying that the best sunscreens block both UVA and UVB rays. This year, however, they rated the best sunscreen as only blocking UVA rays. I find this very confusing and unprofessional. Do they do that with other products as well?

They rating best cars as average predicted reliability. For example Toyota Rav4. We all know it is one of the best. At same time Chevrolet gets best scores. Propaganda. BS. Will not buy or view never again. Use your own judgment and common sense.

I have been a Consumer Reports customer for over 30 years. They used to publish decent reliability statistics in their magazine and on-line that you could trust. BUT NO MORE! The last several years, their product ratings have not been complete or accurate. I do my own research and have concluded that you cannot trust their ratings. The latest example is their rating of heat pumps. Trane is ranked the best and Goodman is ranked at the bottom by Consumer Reports. Since my 12 year old high efficiency Trane heat pump failed after 12 years (6 repairs in that time), I know about Trane. So I researched on-line and found an excellent website of a 25 year old company that installs all major brands (**) and who ranks heat pumps. Their ratings show Goodman at the top and Trane toward the bottom.

Of the 22 product categories listed under Products: Babies and Kids, Consumer Reports.org is actively testing and updating only 3 categories: Carseats, Strollers, and humidifiers. The other 19 categories are either not currently being tested or permanently archived. When speaking with a customer service representative, the Customer Reports member defended the organization's position by stating that the information is still relevant and useful because the products are still available in the market place.

I have been reading this magazine for years. I have now retired and have more time but I was not happy when I seen the large donations they accepted from large foundations like Ford and Robert Wood Johnson. These are still large companies and you cannot be non bias when you accept money from them. Also they give or rent your personal information the collected from magazine subscriptions. Also I sent in a magazine discount coupon for subscription and they sent me a bill for twice the amount. Shame on you Consumers. You are not for the people anymore. It all about where you can get money from. UNHAPPY CONSUMER

We cancelled our subscription and auto-pay in Nov, which was for $7.95 a month. Magically, a $10 charge starts appearing from Consumer Reports in Dec on the same billing date (7th) and same card and hits again in Jan. We call in and they see we cancelled but claim someone called in and opened a new subscription. That's complete BS. This is criminal fraud by a so-called consumer-oriented company. Tell me that someone, somehow got our card # and decided to start up a subscription the very next month. There's no other fraud on our card. This is an internal scam perpetrated by Consumer Reports.