Crocs Reviews

I am submitting this complaint regarding Hey Dude Shoes’ failure to honor their stated return policy and their lack of response to follow-up communication. I placed an order on December 3, 2025, and the item was delivered on December 13, 2025. According to Hey Dude’s published return policy, returns are permitted within 30 days of delivery. On January 9, 2026, I contacted customer service to request a return, which was clearly within 30 days of the delivery date.

I wanted to make a purchase during the Cyber Monday sale. I went to make the purchase but the site wasn’t working. When I was able to get back into the site my cart was empty and all the items' prices went up. I explained all of this to customer service and they didn’t seem to care and wouldn’t honor the prices of the items that I was trying to purchase when the sale was live.

Returned an expensive pair of boots that were received on November 4th. Called about 10 days later that it would take 15 working days to process. Called back on Monday, 24th, they said I should have my refund on Tuesday or Wednesday. Called Wednesday because it still no refund. 1st, they said they did not receive the product until I provided the tracking # (which I had provided each time I called and they verified that was correct) and then they said they would expedite my refund, which they also said they would do on Monday, then turned around and just blamed it on their system. Now I have to wait until Saturday before I call back. Worst experience I've ever had trying to get a refund.

Not worth the money for Crocs. Bought in stores for 4K, both bottom is cut, when asked-no response at all. Even if we buy for Rs.500 it works much longer than this. Nobody cared to respond even after repeated emails. Is this worth??? Is this the quality that we get for Rs.4K. They simply say warranty is 3 months. So the product is only good for 3 months and not beyond. Worst product, I will never recommend.

Crocs official website advertised if you are/join the Croc Club and spend $100 get $30 off. I signed up for the club and spent $129.97. When checking out the discount was not applied. When clicking through site for more info on the discount (such as promo code) got the message 'this page isn't working right now'. Next day contacted customer service, response your items (all Crocs btw) do not qualify for discount. My response when advertising a discount site should include sufficient information for customer to make an informed decision (versus site having the above response). LITERALLY WHAT A CROC! I will take my business elsewhere!

I just went to Crocs at Tanger Mall, Cookstown, Ontario and I had very bad experience from the lady staff who controlls the number of people that gets inside the store. I noticed she would let same number of people in as the number of people that come out. Few groups of people infront of us who looked like her were immediately let in but when it's our time, she told us not yet. We waited for another minute or 2 and I saw another person came out and I asked her again, she said her manager at the cash register told her not to yet. I spoke to her manager, the lady manager also said they're controlling the crowd, but I see at that time, there's no real crowd as few people had already left, the number of people inside the store were not even 10, they're not full packed, and why just now when it's our turn to go in?

The worst brand ever, my daughter just bought a Crocs on Sunday and today she fell off her scooter and the crocs was torn apart as if made from cardboard! Took it back to store and then was told I can’t return nor exchange as per policy, what on earth! Clearly a brand that will never stand by its product! It will be my mission to spread awareness about this brand!!!

Bought the Getaway Toe Loop Sandals, Size 7 in Truffle Color. It was better than what you see online. Perfect color and great fit. I have been wearing Crocs Sandals during summer months and on vocations. These Sandals will be my go to for this summer. Fashionable, Comfortable, Lightweight, Practical & Fun. The price can’t be beat from Crocs with 5 star customer service, I can’t wait to wear it all summer long and hoping to receive a lot of compliments. Thanks Crocs For Being My My Go To Sandals Every Time. SalaamNamaste. People do not ever settle for dupes, not the same!

What an awful company to deal with! I have spent thousands of dollars on Crocs shoes over the last 2 years. I ordered a pair of yellow rubber boots and a pair of sandals and was sent a pair of purple basic crocs instead. I contacted them and they claimed that they would resend the proper order. After waiting 3 weeks I had still not received it. So I contacted them and they basically told me tough luck, they would not be sending it again. I have contacted many, many times asking for them to track the order and proof of shipment. And they just ignore me. That was a lot of money! I'm disgusted with this company.

On your website, it clearly says: “Crocs Club Exclusive: Free shipping and free returns on all orders!” So tell me—why was I charged an $8.99 shipping fee when I tried to check out? I contacted customer service through chat. I spent TWO HOURS on the phone. And what do I get? “Oh, you need to spend at least $50 to qualify.” Are you serious? That’s not what your site says. Your ad says “ALL ORDERS,” not “orders over $50.” That’s false advertising, plain and simple. Stop playing word games with your customers. Be honest. If you only offer free shipping over $50, then say so. Don’t waste people’s time and mislead them just to get them to place an order. This is not how a reputable company treats its customers. Fix your messaging—or you’ll keep losing trust and business.