Decormyeyes.com

elaine of Brooklyn, NY October 27, 2009

What started as a simple request for them to give me a price on the cost of repair to the hinges on a pair of sunglasses has turned into the most unpleasant consumer experience I have ever had. They proceeded with the repair without giving me a price then tried to chrage me 100 After many emails they said they would charge me445. I agreed and my card was charged. However the glasses were sent to me but they hadn't been fixed at all.

I complained and advised them that I would contest the charges with the ccompany. I then spoke with Tony R who asked me to drop the complaint with the CC as he was prepared ro repair the glasses for free. He emailed me to confirm this agreement. However on receipt of my glasses they called me to advise me that I could not have the glasses back unless I sent them a check. At this point I am not prepared to pay anything as there is no guarantee that the repair would ever be done whatever I pay them. If I had taken the time to read the reviews online I would never have contemplated using them

piper of Phoenix, AZ August 30, 2009

While visiting the site DecorMyEyes.com a pop-up come on for a survey of what I liked and did not like about the site. As a marketing expert, I gave them a suggestion about their young girl that they have on the site that steps out to speak to you in cocktail dress. Not very professional. I suggested it would be more credible if the person came out in a lab coat, as a representation of someone that would be making their prescription glasses. This would give them more credibility. My suggestion was to assist then in succeeding. Their reply was to assist then in failing.

See the response I got. I am not ordering from them and I am posting to let you know... buyer beware!!!! I also got a second response from them that I wont dare to post!

From: sales@decormyeyes.com
To: XXXX
Subject RE: Feedback - Suggestion

How about if she came out and took her t**s out? Would you order then?

Have you read our testimonials and reviews?? http://www.decormyeyes.com/testimonials http://www.eyewearus.com/testimonials

Lynn of Tahoe City, CA June 17, 2009

I ordered a pair of Smith goggles from DecorMyEyes (DME). Other websites including Smith's home site showed it comes with a hard case. I recieved the item without the hard case so emailed DME accordingly. I said I assumed it came with one because every other website who sells these googles shows it comes with the cae. The response was "Didn't you knwo what happens when you assume"? You make an Ass out of U and Me". Appauled I left a phone message phone for Stanely. At 6:00 am (she knew I was in Calif)the next morning a lady called me back and after tellng her of the rude response, she asked me "what do you want me to do about it". There were more email exchanges getting nowhere, so I disputed the amount via my credit card. I will NEVER do business with them again and warn everyone to stay away from their site.

Darysabel of Worcester, MA December 24, 2007

Darysabel of Worcester MA (12/24/07)
I purchased a pair of sunglasses, D&G model, for 132.94 from Decor My Eyes, and I received the sunglasses about one week later. When I looked at the item, one of the legs that sits on the ear is damaged and is not straight. Also, the sunglasses were listed as being the color brown/ brownmarble. When I received the sunglasses the 'G' part on the sides is a color purple and not gold like it was pictured online in the advertisement. I visited the website again and after some reading regarding item returns, I e-mailed the link provided. I received a prompt e-mail from a Stanley Bolds who with his e-mail has treated me very rudely and without any customer service quality.

Here are some of his e-mail comments: Dear Customer, maybe you are not aware, but before you choose to return this item you need to know a few things. There is a 20% restocking fee on all returns for any reason. Shipping cost are not refundable. Shipping insurance is not refundable. Then states: I hate to cause you a significant money loss. Have you considered to maybe give it as a gift or maybe sell it on ebay?

After several e-mails for 2 days, it has gotten out of hand; and this man will not help me any longer and instead wants to deal with the issue over the phone, which I refuse.

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