eBay Sellers Complaints

Salvatore of Oceanside, NY September 12, 2009

As a Seller on ebay since it's inseption,(ISellOldThings) and AllCannons), I have received negative feedback for directing an item to be sent where eBay instructed me to.The Buyer , who was new just decided it should be sent to an unregistered address after it was sent !! How ridiculous is that? Not surprisingly, Ebay doesn't want to remove the Negative feedback. Why, I don't have any idea. It is a cut and dried decision.

Also they do not allow you to contact them via telephone. when you try to leave them your number they never return your call. In addition they purchased PayPal and hold a MONOPOLY to do whatever they want. This is unfair. I pay more on ebay fees because of a lost rating (the reason I suspect they won't change it) and my reputation as a Seller is tarnished.

What govrnment agency allowed this Buyout and didn't see a conflict of interest to consumers! They are becoming too large and taking advantage of Buyers and Sellers alike for the bottom dollar. It is time to investigate their business dealings. We should not allow this giant to get bigger. We will all regret it in the end.

Myrna of Melbourne, Australia September 12, 2009

I've been buying from ebay for 5 years now. Sometimes, bought a gold necklace which is fake and was advertised in Ebay as solid 9 carat, bought a ralph Polo tshirt (not authentic). Then started to sell just recently, July 2009, Nike (real ones shoes). Selling decently in Ebay and paying sellers fee regularly. Suddenly Ebay just blocked my account saying that Ebay Policy Violation.

I tried contacting their Trust Team asking what did i violate but their explanation is too vague. Told me that they can't even double check each seller as they don't have enough staff to check each complaints as they are receiving thousands of complaints each day. I was really devastated and angry as it costing me time and money listing things for sale and paying the listing fees while ebay just easily, immediately taking off my listings. Now, my ebay account is blocked for no reason as far as i know as my things are real.

Ebay has lots of overseas sellers, selling replicas but they were like mafia, surrounding and just targeting me, perhaps. I had 100% feedback, with praises from customers, quick postage, nice item but Ebay didnt even consider those facts. They just kick any seller out as they reckon they have all the power. Once you pay your fees, they put limits on you listings, high fees. Ebay should not dominate the auction online world as there are lots of auction online or shops online better than them with lower fees and friendly for Good sellers.

You can buy a lot of fakes on Ebay. I bet you they are not holy as they think they are. They are just a bunch of thieves. Digging money from poor sellers and keeping buyers happy for the meantime to keep them popular. I regret why i joined Ebay. They are just one of those scams. Someone should review their policies and how they dominate and control the online market.

James of Padiham, United Kingdom September 8, 2009

I recently tried to sell a PDA with tomtom software which I bought back in 2005. My problem was that the next morning I got an email from Ebay saying TomTom had removed the listing under though Vero programme stating it illegal software. I contacted ebay who said I had to contact TomTom who then said their compnay policy states they will not reverse their decision. They went on to state that future listng should show the serial number in the photo.

This is fine after the event but now my profile shows that I tried to sell copyrighted software after years of perfect feedback. Nobody has since asked me to show the serial number. I'm not bothered about the listing itself but I shouldn't be branded a software thief unless they can prove otherwise.

Karon of Sydney NSW, Australia August 22, 2009

I have been a member of Ebay for almost 7 years and also a member of Paypal for about same and had no problems with Paypal until recently. I recently sold items on Ebay and because I sold alot and my account activity was unusual for me and a couple of claims had been issued by buyers for goods not received, Paypal limited my account. After I had given all the delivery details and tracking numbers for the claims, I contacted Paypal by phone, they told me that I would need to supply proof of postage for items I had sent, which I did. I received an email from paypal the next day saying that my account is to be closed and we will be parting ways.

Again I called Paypal asking what was going on with my account and the reason they gave me is that I am a high risk seller. I have almost 800 positive feedback at 100% so how can I be a high risk seller. If I can not supply the goods or are damaged, not working ect: I would give a refund no questions asked, which is what a good seller does!

I called Paypal again asking to take the limitation off my account and again they wanted more information about my supplier, which I provided. I waited for an email from Paypal to see if my account was fixed up but I did not receive one so I called Paypal again and they told me that I would need to provide proof that I had purchased the goods that I was selling so I sent Paypal a letter from the supplier saying that I had purchased the goods from them.

I waited for an email from Paypal but nothing arrived so I called them AGAIN and they said that ALL the information I provided was not enough. I do not know how I can fix this as I have given Paypal everything they wanted and it is still not enough and I would really like to know how they came to the conclusion that I am a high risk seller when I have done NOTHING WRONG!

The reason I was selling on ebay is because I am disabled and need help with my debts and Ebay has stopped me from selling because of the problems I am having with Paypal. This has made my life worse as the money is in my Paypal Account and because of the limitation I can not take it out.

Abdel of Washington, WA August 22, 2009

I bought this item on eBay 21 days ago, I quickly realized that the seller is nothing but a thief, after I paid the item I kept contacting him he never answered, I sent an email to eBay asking them to help they got back to me asking to wait for 2 days, I waited for more than 2 days and then I got another email from eBay asking me to wait 5 days, it is been now 9 days and nothing, I contacted them 24 hours ago and they still did not answer me at all, it seems that they don't care, it is only 47 dollars but I am pretty upset at eBay deceiving services more than being stolen by a fake seller.

John of Streamwood, IL July 18, 2009

I purchased several items from an ebay seller who's name is not given, not even on the return package. When I checked with the USPS, that address does not exist. I received the package today from my mail carrier and he told me that the flat rate priority envelope was missing the contents-so he is my witness. He gave me the name and number of the postmaster Cary K, and she was no help to me at all and very rude. I then went to my local post office in Streamwood, IL. and they told me to contact Consumer Affairs. I called but no one returned my call yet.

I filed a dispute with PayPal and explained to them everything but they don't seem to get "too involved" with matters like this-although they should because there is buyer protection. I contacted the seller and she is accusing me of wanting a "freebee"...in other words I'm lying about not receiving the contents but like I mentioned above, I have my mail carrier as a witness. I then asked her why she doesn't have a name on file with ebay and PayPal (especially being a seller) and why her address is incorrect. She never answers.

Now, in my opinion, she used improper packing (over stuffing a flat rate envelope when she should have used a box for beauty products)which caused the package to tear open and therefore all contents were lost. Either that or the items were stolen. She will not replace the items even though I feel she is responsible for being negligent, and the post office told me I couldn't file a report or claim with them. Is there someone who can give me advice on what steps to take? I thought the USPS could give me a damage slip? This seller was asking me to get one from my local post office. What good that's going to do, I don't know. She is being very uncooperative and it seems like ebay and PayPal do not back up their policy as far as buyer protection. So you see, there are several parties involved here. I would appreciate it if someone could get back to me as soon as possible. If my phone(s) go into voice mail, please leave a message or send an email. You can also contact PayPal regarding the dispute I filed. Thank you

Luis of Zacatecas, Mexico July 12, 2009

I went to ebay and bougth two parts for telescope, the seller asked for money to send the package via priority mail, but never gave me a tracking number and the items never arrived, dont answer my mails and dont want to give a refund.

Leon of Vero Beach, FL June 29, 2009

I recently bought several coins from a seller on eBay. I carefully looked at the shipping and insurance requirements: shipping was free, and shipping insurance was optional. When I went to pay, the total for the coins was 23, but the insurance was 431!!! Then I contacted eBay through their webmail, and by phone and spoke to a supervisor. He reviewed the seller's demands, and agreed that the seller was involved in a scam.

So what did eBay do? NOTHING: the seller is still in business and still ripping off buyers- and eBay is still collecting their cut. Your most effective form of complaint is through the Federal Trade Commission. If they get enough complaints, they will prosecute eBay. Call the FTC's 'consumer response'.

Sharon of New York, NY June 21, 2009

I purchased two pricers on ebay on May 12th, 2009 and was scammed by seller 5630j----. I was told by the seller to send payment, which I did in the form of a money order. According to the money order company, the money order was cashed, however, it was not until at least a week later that I was sent a short message stating, "shipping today", with absolutely no shipping information. According to the item page, the item was to arrive within six days of shipping, but no item arrived.

I have sent many emails to the seller, but there have been no responses. Finally, I received an email on June 10th, 2009 stating that he needed my shipping address in order to check on the status of the package. He also stated that he would send the item again if I did not receive it. I sent my address to him and still have no received a response or any items in the mail. It is now June 21st, more than a month later and I have still not received any shipping information or an email explaining what has happened.

Susie of Springdale , AR June 17, 2009

I put on auction a 50 cash card from Exxon on Ebay. The card was purchased from Office Depot to give to one of my family members. It turns out the Exxon Gas stations had moved out of the Arkansas region so I had no use for the card. There was a final and winning bid of 50.05. The buyer promptly paid through pay pal. I shipped the item via certified mail. This was in August of 2008.

In October I receive and email from ebay and paypal stating the buyer had used his American Express Card to deposit the cash into the paypal account and now he had file a credit card dispute stating the item was not what he thought it was. I said okay fine I would like my item back it they could please return the cash card and I will return the funds. I followed the procedures from paypal to file a dispute so paypal can act as a mediator.

I emailed and contacted Ebay and Paypal several times. Finally a paypal representative said looks like you will have to file a mail fraud charge against the buyer. He will not return the card and his credit card company has decided in his favor and has declined to pay the 50.05. I had several more phone calls to paypal telling them the customer acknowledged receiving the cash card and refused to return it. Isn't that theft?

Pay pal said all they could do is contact the buyer via email and request that he return the card. I have received a collection notice from Nco Financial Systems. On my ebay account they have taken off the name of the buyer which no longer allowed me to put in a rating. I am out 50.05 and the buyer refused to return my cash card. I am out a total of 100.05 It has also posted a negative rating on my credit report by sending the account to NCO Financial Systems.

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