Complain about a product or service

ESPN.com

ESPN.com has let down thousands of fans by failing to have its system up and running as advertised. We don't understand how it can refuse to make refunds under these conditions.

Gavin of Denver CO (8/27/03):
Espn.com is running ads on television that advertise their fantasy football program. It is called league manager and the tag line on the commercial says, "It's up and it's good." This is outrageous false advertising by ESPN, since their product is NOT up and working like they claim.

I purchased this service more than a month ago, and now it is past my thirty days. I cannot get a refund from ESPN, and I can't even get an e-mail returned. I have tried for weeks to get hold of ESPN, but to no avail. They have one week to get their product online before football season starts, and that seems unlikely at this point. They have repeatedly missed deadlines that were set to have certain features online. Their customer service is horrible and they are running false advertisements. I know that they have a week to get their product running, but I would like to know what I can do if they don't have it up and running by Sept. 4th?

I am a fantasy football commisioner who has been the commisioner for three years. I have had to deal with complaints non-stop from the eleven other people in my league. I also have had to instigate many times in fights that have resulted from espn's lack of progress on their website. People in my league are not happy, and ESPN has put me on hold for thirty minutes, two separate times. I have not heard a word from anyone as to when the site will be working, but all I know is that I have invested $100 into their website and it doesn't even partially work.

Ben of Easton PA (8/27/03):I paid $100 for their Fantasy Football website. Before I purchased it, they had a tutorial showing all the different services that their site provided. Well, once I started using it I found that nothing worked. The site was not functional. All of their promises were empty. I'm sure that I'm not the only person contacting you -- there were hundreds and hundreds of complaints on their message boards.

Not only are they failing to deliver the services promised, but they also refuse to communicate when and if these problems will be fixed. Furthermore, they refused to give me a refund. To make matters worse, I had to wait on the phone line (on hold) for 45 minutes. I'm irate. Since then, I've spent money on another site. Anything you can do to help would be greatly appreciated.

BJ of Dighton MA (8/27/03):
Signed up for ESPN.com Fantasy Football League Manager. System has been advertised since mid-winter for a fall start. Signed up in July, and with 10 days to go before opening day, NONE of the features work. I was told I was past my refund window, yet none of the features they advertised work.

Brian of Dorchester MA (8/27/03):
I purchased the ESPN Fantasy Football League Manager for $99.95 and it hasn't functioned properly at all and they offer no explanations. We were assured a live draft and in round 9 of 14 the draft was frozen, they restarted it appoximately 2 hours later and assigned players to the teams, even though we wnated a live draft. Other league players have had troubles accessign their teams and many of the functions of the league such as trades, add/drop players, and the schedule are not working. Most of all, ESPN is not responding to these problems or keeping us up to date about any progress on repairs.

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