Etsy Reviews

I ordered a throw pillow that looked so nice and colorful and in the photo pictured on the site. When the pillow arrived, it was a dirty brown color, not at all like the pillow pictured. When I requested a return and refund, I received a very nasty reply denying the pillow was different. The Etsy customer service refused to help me! I will never buy anything else from Etsy!

Purchased something online and after 2 weeks, I went to track package and there was no information. Contacted seller and found out they are in Europe, and now they are texting me that it gonna cost more because the shipping charge isn't enough. Seller sounds like a scammer and Etsy as a company should have a live customer s service center. Had a few other things to purchase from Etsy, but I removed the items and NEVER will I buy something from them.

They sent me a promotion for a particular item and I tried to apply it within minutes of receiving it and it would not apply. Could only reach customer service by text and after running through every troubleshooting effort, they basically said here is $5 which isn’t remotely close to the discount they sent to me moments before! Horrible customer service.

For the second time in 18 months I have ordered something from a seller which did not come. I reached out to the seller twice to ask what was going on with the product to no avail, i.e. I did not receive a response. I had stopped using Etsy about 16 months ago for a similar problem with a vendor and only started to order again about a month ago. This latest experience has now convinced me NEVER to use Etsy again nor can I recommend it. The fact that there is no customer service (now or then) only adds salt to the wound! Shame on you Etsy!!

I have been an Etsy customer since 2012 and have made many purchases. I’ve never had a bad experience except for January 2026 when I purchased from a store I thought was legit but was a scam. When I made a complaint with Etsy customer service, they absolutely refunded my money, and there was no difficulty at all. I believe it may have helped that the store was no longer operating and others may have made complaints as well. Out of 100+ purchases and only 1 bad one (which was quickly refunded) that’s a 1% chance that something went wrong. All in all Etsy is still a great platform- especially if you use your intuition (which I ignored on the 1% purchase). If the price is too good to true, it generally is.

I shopped with Etsy for the first time. I requested "LARGE Gold Earrings!" I paid "$267, when my pkg arrived, the earrings were like the tip of my baby finger, and it came in an eBay bag. I was charged $89 for shipping. I tried reaching Customer Care, but there was no live person, but a chat. If they did not have large earrings. How can I return them & get a refund for these baby infant earrings, that are too small to fit my ear lobes? I would have paid for the large with no problem at all. Shopping with Etsy was a Very Big mistake! Don't Shop Etsy!

I was a customer for almost 9 years, I make a mistake with my bank account and they suspend my account for more that I try to fixed the mistake. They not help me or give me a chance to reinstall my account. Really bad customer services.

I'm writing this to warn other sellers about Etsy’s hollow "Purchase Protection" promises. I opened my store 5 years ago without having any problem until I recently sold a handmade, high-value headpiece. The tracking clearly showed the item was "Delivered," but the customer claimed they never received it. Despite having proof of shipping and delivery, because the shipping label used was from Etsy, their support was useless.

Providing Etsy with a one star review is generous. I made the mistake of purchasing an area rug thru a Vendor in India (first red flag). When the rug arrived, the color was not as pictured or described by the Vendor. I made multiple attempts to discuss the issue with the Vendor, to no avail. I then 'opened a case' with 'customer support' through Etsy as outlined by Etsy. After complying with two requests to provide pictures of the rug, both inside my home and outside the home (although the rug is an indoor rug!), Etsy 'closed the case' due to lack of compliance. There is virtually no 'customer support' through Etsy and I will not be purchasing in the future. I will also discourage others to do the same. Case Number **/Order #**.....