EZ Combs

Elise of Omaha, NE June 15, 2009

I bought some the EZ Combs from Walgreens for about 10. It seemed like a cute and beneficial accessory. As soon as I started putting the comb in my hair, I noticed that the paint on the comb was coming off. I worried a little bit about the durability of the combs because the stretchy strings were simply tied onto the combs. I have natural African American hair, so I knew that I had to be careful about stretching the comb out too much in my thick hair. I wore the EZ comb from Wednesday to Friday and took it out. Then on Saturday I wanted to put it in for a different style and POP! the beads popped off of one of the strings! I still have one EZ Comb in tact...but I'm afraid to use it. One broken EZ Comb Waste of 10.00

Marie of Gaithersburg, MD June 4, 2009

I placed an order for 1 EZ Comb on May 27, 2009. It did not tell me until after it charged my credit card that the shipping was 20.97 for my 10.00 item. I called that night to cancel my order and left a message with no return call. I called the following day and all 3 times I called I was told to call back later because they were updating there system. When I finally spoke to someone on June 1st, they first could not find my order even though they had already charged my card, then I was told to fax a copy of my bank statement as prrof, which I did. I followed up on the 2nd and no one knew what I was talking about. I requested it to be cancelled again and was told to call back tomorrow. It has taken me a week and several phone calls to cancel my order, but they still have not refunded my money.

Lawrence of Rowland Heights, CA May 30, 2009

This company's website is tricking consumers, they are offering apparently to be some kind of discount, but the truth of matter is they "Over Charging" consumer with shipping/handling, the product itself is ONLY 10.00, but they charged 20.97 for delivering the product, it is just combs, not some heavy or weight connected products, plus the website doesn't allow you to confirm or cancel the order before the actual confirmation button is pressed, so they leave us no choice once we hit no, thanks.

The phone number of Customer Service is not free and always busy or no one answered the phone, I feel this company is dishonest and needed to improve their business conduct, it gives consumers a lot of headache and unnecessary charges and time, they need to be informed and correct their way of doing business.

rita of blue island, IL May 18, 2009

I purchased EZ Combs at Walgreens in Blue Island Il.for 9.99. They wont stay in my hair! That and they bend so easily I can see that even if I got them to stay they would most likely break! Complete rip-off!

Kristin of Mansfield, TX May 13, 2009

I purchased two EZ Combs yeterday. I placed one in my older daughter's thick hair this morning and the thin cord of beads broke and beads went flying everywhere! I placed the other comb in my younger daughter's hair which is soft and thin and the combs fell out! Two different hair types, two different problems. Come on! Get a product that works and is sturdy! Horrible product! Do not buy this product!

michelle of rockwood, MI April 27, 2009

I have had a similar experience as everyone else. I have not tried it out yet, but I was charged about 89 for 2 orders. Somehow I ended up ordering the designer collection(47.97 + free shipping for those items only). Then my original order, which hasn't arrived(yet) (2 orders 10 each set +6.99 s+h each set), plus the 2 free black combs and dvd (6.99 s+h). For the prices that are being charged, you would think the product would be of good quality.

The shipping price that was paid for my order is way too much, I could have bought a pair of shoes for that!!! The whole process was extremely misleading, and unprofessional. I will tell anyone that this product is a rip-off scam. How can shipping cost over 20 when the product is shipped in little plastic zipper bags, in a tiny box, and it weighs close to nothing. I have shipped bigger packages that have cost less.

Ruth of Rockville, MD March 27, 2009

Ruth of Rockville MD (03/27/09)
I placed an order on-line with EZ Combs on 1/21/09 for their basic 10 comb set and a free bonus comb, with an advertised shipping price of 6.99.

The first problem I had was the double shipping charge of 13.98 (exceeding the item price) which did not appear until the order was complete. I immediately called to cancel the order, and they gave me a 5 credit.

After several weeks, I had not received the order, so I called on 2/16/09 to cancel, and I was promised that the combs had been shipped and would arrive that week. But this did not happen.

On 3/2/09 I called again and was again told the combs would arrive that week, and to call back if I did not want them. For every phone call, I was on hold for 10 to 20 minutes, waiting for someone to speak with.

Finally on 3/16/09 I received a broken box, poorly packaged, with damaged combs inside. I called again, but they would not credit the full amount I paid. Since the shipping was delayed and the product was damaged, I wanted a refund for the outrageous shipping charge.

I received my purchase late and damaged. The merchant was unwilling to provide a full refund.

Karen of Minneapolis, MN March 26, 2009

Karen of Minneapolis MN (03/26/09)
I saw the EZ combs ad on TV and went to the website. They advertised 3 combs and DVD for 10.00 plus 6.99 shipping. After I entered my VISA info, the next page told me my order came to 16.99 and I qualified for some great deals that would come up on the next page. Clicking to continue, the deal was for another set of three for 10 and FREE SHIPPING. So I thought I'd give a set to my daughter, and ordered it. Now the total comes up 20.000 and a shipping annd handling charge of 20.97! No free shipping at all and the order is completed, no chance to confirm and approve the order.

Then I get an email saying my order qualifies for a FREE SHIPPING rebate and click to claim. When I clicked on that, what comes up is a free shipping club they want you to join, the first 30 days free and then they will bill you monthly. AND they want your VISA info again. I got out of there pronto and hope I won't be charged, because I certainly did not join their deceptive advertising scam. Please shut this company down!

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