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Anthony of New York, NY, writes:
This past Valentine's Day was a near disaster for my girlfriend
and I, thanks to FTD. Here are some examples of their "professional"
and "courteous" conduct.
1) Valentine's morning, they call
my girlfriend and tell her that FTD is calling, and that they
have a surprise bouquet for her (thanks for ruining the surprise)
and they need to know how to get to her address. I placed this
order a week in advance, and not once was I contacted with questions
about my order. FTD, instead, chose to wake up my girlfriend
on Valentines and ask her. Thanks
2) After 20 minutes of explaining
to the delivery person how to reach her apartment (at this point,
the pleasantness of my surprise has long worn off), the florist
calls back to specify what time would be convenient for HIM.
He then proceeds to threaten that if no one is home at the time,
then my girl friend won't get her flowers (that I spent $100
on, but that's a separate issue)
3) My girlfriend, a college student,
had no choice but to leave for class, already pretty upset.
When she returned from class, she found my $100 bouquet of roses
on its side on the doormat in front of her apartment.
A perfect ending to the FTD fiasco.
I trusted a well-recognized name to do their jobs and simply
deliver a bouquet of over-priced flowers to my girlfriend on
Valentines. Had I paid less or used a less well-known delivery
company, I wouldn't complain and accept that I got what I paid
for. But this doesn't seem to be the case.
I've written them asking for some
sort of explaination, but have yet to receive any sort of reply.
Follow-up a few weeks later:
I'm writing back to let you know that my "dispute" with FTD.com
has been resolved. Although it took over a week, FTD.com responded
and fully refunded my money, with their apologies. Although
their blunder was untimely, they were sincere in their damage
control. Please take whatever steps are necessary to retract
my former complaint. Thank you.
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