HomeClick Reviews

This company charged me $24.98 & I had never even heard of them. I contacted them & could prove the charge to them, but they still refused to issue a refund. Now I have to go through all the hassle of disputing the charge through my bank. Grrrrr!! BAD BUSINESS PRACTICES!!!

I received my item in a timely fashion and my money was taken from my account quickly. HOWEVER!!!! The light didn't work for my space...it was too small. So I promptly entered the information to receive a return shipping label. I understand the COVID virus has delayed and caused issues with people working so I waited 2-3 days before calling or emailing. It has now been over 15 days since I started the return process and I have never received a shipping label or email giving me instructions to return. I have been on hold over 1 hour with no one to pick up. I have been waiting 5 days plus for a return phone call for my place in line. I have sent 4 emails asking for information and left numerous voicemail messages for someone to call me.

Homeclick is in bankruptcy and sold their business to 1stoplighting which claims to not have information on orders from Homeclick. Though the only problem is a missing bag of hardware they claim that they cannot contact the manufacturer of the table, Vig Furniture, because they don't have the "data" from Homeclick. They hope to get the data from Homeclick in a few months at which time they might contact me. The email address online for Homeclick customer service is defunct. The email for their purchaser is 1stoplighting.com. I already tried to contact Vig furniture and they referred me back to the defunct Homeclick. See attached assembly instructions. I need parts C, D, and E.

I have been trying for days to talk to a customer service agent to no avail. The same phone message plays over and over. No one answers emails. I agree with the other reviewer... makes me feel this is a scam.

I placed an order on 10/21 and $1133.10 payment was taken same day. Product: Empire Comfort Systems: Empire Comfort Systems 30" 4 Piece Birch Log Set with Intermittent Pilot Vent Free Burner - LS-30B2-VFSE, Choose Gas Type: Natural Gas. The order confirmation estimated to ship on or before 11/13/2017. I have reached out via email and tried calling their customer service @ 888-837-5313 multiple times with no response, and no one ever answering via their customer service number. Either they are a scam or have the worst customer service ever.

Ordered lights for my gates outside in September. Received 5 of the 7. Contacted them two months ago and they said, lights are on back order for Nov.13, 2017. It is now December 4th, and still no lights. I have tried to call the 800 number, and get a recording, no one answers? Also sent several emails, and no answer? Have they gone out of business? I need an answer, or my money back. This is ridiculous.

Ordered 5 months ago and kept getting delays. Still waiting and they do not respond to email or web inquiries. Call their phone and it says hours are 9-5 and then hangs up. I still do not have product and don't know if I should order from somewhere else or if it will ship. Now contacting my credit card company but still will have to wait for months to get goods from someone else. Making it worse, HomeClick wasn't even the best price, I bought from them because they said they could deliver.

I placed an order on October 21 and the light fixture was to ship by October 31. I've still not received my light fixture but they have my money. I do not get a response from emails and no one answers the phone during their normal hours.

If I could give zero stars or negative stars, I would! I ordered 4 bar stools on October 18th and was told they would ship on October 20th. It's November 21st and I have not received them. I've submitted inquiries through the website, sent emails and called several phone numbers and selected all the options only to be disconnected. I also left messages for the President, VP Operations and CFO all with no response. I will be contacting the BBB and considering legal action. Absolutely disgusted and quite frankly find it hard to believe there could be any positive reviews of this company - they must also be a scam.

Bought light fixtures for my newly built garage and had an electrician install them. We noticed immediately that one of the lights was faulty and called HomeClick. There was no response. Called using a different option... Again no one picked up. Sent multiple emails... No response. Tried calling and emailing them on different days multiple times, no response again!

HomeClick delivered a piece of furniture within one week of ordering. The only issue was the box. It came in was destroyed and there was damage to the piece of furniture. I took pictures the same day it was received and sent to HomeClick without any response whatsoever since. I've tried to call at various time of day and when you press suggested # no answer. I've sent more emails with photos, still no response. Last resort, purchased through PayPal and they have also attempted to contact seller. All has been done within 10 day window of attempting contact and 30 day of returning. Box that furniture has been garbage due to be non salvageable to use as a shipping container.

I ordered chairs from HomeClick and realized I ordered the wrong ones. The delivery came as expected and I was able to return them with no problem. I was charged for the correct ones in October and given a ship date of the middle of October. They have not arrived and now when I call their 888 number I go through the options and am disconnected every time before an agent answers. Have they gone out of business? I paid over $1300 for the chairs.

I ordered 7 outdoor lights from HomeClick. 5 of the 7 arrived with broken glass and one was bent. I have been trying for 3 weeks to get return labels for the items so I could send them back and get new ones sent. I will now be returning all of them. I have sent them 4 emails filling out their RA # Request form. Then I started calling the company. Every time I call you get a recording stating their business hours then nothing. I am calling during business hours and After the message the phones hangs up. No person to talk to no matter what button you push. Now I am calling my charge card to dispute the bill since I can get no help in returning items. Maybe this will get their attention. I will NEVER order from HomeClick again.

I place an order back in early October and received a shipping date of November 3rd and still do not have my product but they charged my credit card. I have called Customer Service over 10 times and emailed 3 times and never received a response. The Company does not answer the phones. I even called and left a message to the Director of Merchandising and sent an email and he never responded. I am now going to file a complaint to the Better Business Bureau and contact a lawyer. What a scam.

I Googled and I saw that HomeClick had a product that nobody else has. I emailed customer service at one point because it took forever to ship my package. They responded back with a tracking number which wasn’t in the system for three or four days after that.

Bought a light fixture and it came missing a part. Emailed them through their site on 10/14/17 and never got a response. Called them twice in the ensuing 2 weeks speaking to 3 different people who assured me the missing part was going to be mailed to me. Because I had not received it as of a week ago, I tried calling them again but their phone message no matter what option you choose only plays the same informational message about what their operating hours are, never allows you to leave a phone message and just disconnects the call. I have emailed them through their site twice over the last week with no response either. STAY AWAY FROM THIS COMPANY!!!

I went with HomeClick for a jar hardware. Their price was cheaper and at that time it was free shipping. I searched for the hardware I was looking for and then I entered in the quantity that I wanted. And then, I checked out with PayPal instead of with a credit card. That helped because if it's not a well-known company, I don’t use them unless they offer PayPal as an option because I don’t want to enter in my credit card information in a website I'm not familiar with. Overall, it was a good experience because the hardware came when it said it was going to come and I got everything I ordered. I was happy. I would definitely go back and buy from them again.

I've called three times on three different days and no one ever answers the phone. I've submitted the form on the website twice and no one has responded. I only have 30 days to return the item and the clock is ticking. This is the worst customer service I've experienced. I should've bought these on Amazon.

aAs a General Contractor, I often purchase items and materials online. I ordered 5 Downlights for $720.00 which my customer showed interest in. They were listed as "In stock" with shipping within 24 hours. Two weeks later, I have yet to receive an email confirmation, let alone, the lights. The Customer Service Number is useless as all I get is a recording without an option for leaving a message. I have tried 10 times. Nor do they return my emails. My job is now delayed 1 week. I will need to try for a refund from PayPal. DO NOT shop with Homeclick!

I ordered a large canvas Wall Art. It was delivered and the box looked normal. When we opened the box, there was a lot of packing around the canvas, but when we open everything up, we found a severely damaged canvas. The wooden frame was completely broken and the canvas ruined. I emailed: customer service@homeclick.com along with three detailed photos and received no response. I have tried numerous times to call the customer service phone and all you ever get is a recorded message giving their business hours and email address.

I ordered two of an item by mistake and therefore am trying to return one. I received an email saying that a return label would be emailed to me in a follow-up email, but I have not received that return label yet. That was about 2 weeks ago. Last Friday and today (Monday) I have been calling customer service during their stated business hours but all I get is the recording which repeats their business hours, says "have a good day", and hangs up the connection. I am not sure what's going on and am quite concerned and upset.

I ordered a dining room chandelier from HomeClick at the end of August and have received 4 emails informing me of additional delays in shipment. I tried calling customer service about 10 times last Mon-Fri and was not able to reach a real person. I also emailed multiple times with no response. They have already charged my credit card for the order ($1,800) and I am attempting to cancel the order due to multiple delays. Beginning to think this company is fraudulent.

As a Seller - Supplier with a contract with HomeClick I am very disappointed. They simply refuse to pay their invoices. AND, good luck getting any response from them. All my calls and e-mails have been ignored since June.

Purchased a Visual Comfort Gramercy chandelier (CHC5373GI) from HomeClick. The gold was flaking off. Immediately called HomeClick. I told Frank the chandelier was defective & I'd like an exchange. He said no problem... & to just send a photo, which I did. Several days later a HomeClick shipping company called to say he couldnt pick up The chandelier until HomeClick provides him with a Bill of Lading. I have emailed Frank & HomeClick multiple times... & left Frank multiple voice mails requesting Bill of Lading. No one has responded. No one answers their phones. I am in limbo. I will NEVER purchase from HomeClick again. It's not worth the aggravation.

On July 11th, I ordered a vanity from HomeClick. Maybe it was my mistake in ordering from a company I had never heard of, but their website had OK reviews. They said the order would ship in August. They charged my credit card (almost 3k) and proceeded to provide no shipment information about my order, so I contacted them and they reissued another ship date a few weeks later. This happened 6 times. I had to seek an explanation each time and received a vague estimate a few weeks away.

On October 21st, I placed an order with HomeClick since they had the best price on what I wanted. I had never heard of them, but in my years of online shopping I didn't think that mattered. Let me tell you something... it matters. About 6 days later, the item was in my home. I unboxed it (a small accent chest) and to my disappointment it had a bunch of scuffs and weird defects around the drawers. I quickly contacted them, sent photos, and requested (weird that you have to "request" a shipping label manually) a shipping label to return this as I obviously am not going to spend my money on a damaged/defective item. A week goes by, and after many emails (only from me) and over a dozen attempted calls to their phone line that seems to not even honor its operating hours, I still have not received one email or call from Homeclick about this.

This is my first negative review on any company but feel that this is justified. Mid August we ordered Forte Lighting 2424-02-32 4-1/2" W 2 Light Wall Sconce in Antique from HomeClick. Because our electrician could not fit us in until now, we did not realize that they were built entirely crooked. We contacted this company three times. I am even willing to live with one as it is not as bad as the other.

I bought a 300.00$ fixture 3 weeks ago. I received it damaged. I needed to call and email many times to get the label to return it. I finally got it and returned back by Fedex. And now: no more answer. I tried to call many times every day for a week and emails. NOTHING!!! DON'T DO BUSINESS WITH THIS COMPANY!

I placed a order for 2 Flower Aquariums and the semi-rubber plastic seal that holds water from leaking, actually was defective and 1 of them had 1 pinhole and the other had 3 pinholes. I tried to contact homeclick.com by phone using the several different departments in their company and received the same recording, it states the hours of normal operation and then cuts you off after saying: "Have a nice day!" I called several times on Friday, and on Saturday, left a email on Sunday, after not receiving a response I sent a second email on Monday asking if they were out of business and also tried calling again with the same result. This is Tuesday and I called again and guess what? That's right nothing again! That's why I'm here now to let everyone know what irresponsible pieces of ** corporation they are, if you value your money then don't order from them! That is if they answer!

Customer service very courteous and helpful on telephone. Item arrived promptly and in excellent condition. Great price and free shipping. Have not yet had a chance to use. Item is exactly as described and shown in pictures. Was my first purchase from you and you did a great job.

THINK TWICE BEFORE USING THIS COMPANY! I ordered an outdoor light fixture that never arrived. I called the "customer service" phone number, but no one answers... it's just a recording stating their business hours and giving the option of sending an email. So I sent an email requesting status, but never got a response. With so many online retailers, there are more reputable and reliable companies to chose from. HomeClick is not a company I would trust to deliver a product!

It was a combination of the price and HomeClick having a guarantee that made me buy from them. I called and spoke with someone on the phone to get my questions answered. Overall, it was a good and easy experience. I’ve used them again since.

I ordered my replacement shade for my fan from HomeClick. The description was kind of vague and it didn't say that it didn't have a neck so as much as I love it, it didn't fit and I had to return it. I was saddened to return them. But the whole process for ordering was a piece of cake. I didn't have to go to the store and look. I clicked on the Tiffany shades and they were there. They have nice products and I have to go back and see if they have something else that will fit my fan. I would recommend HomeClick.

FYI, I still have not received this item... I ordered a Shaw Farmhouse Sink for a kitchen remodel. I received a tracking number with an expected delivery date. So I schedule contractors to install the sink. They sent the wrong item, it was a sink rack that weighed 4 lbs. I am not sure how someone could not realize something was amiss when a porcelain kitchen sink order was only 4 lbs. It was scheduled and arrived on a Saturday. So I waited until Monday when their customer service was open, they were very apologetic and said the item was in stock they would get it out within 24 hrs, send me a new tracking number and it would arrive the following Friday.

I was doing a Google search and came across HomeClick. They have the product that I was looking for and the cost was great but the shipping was a little expensive. Other than that, their website was easy to use and the quality of the products were good. It was a convenient and fast experience with HomeClick.

My wife wanted HomeClick and we purchased the back walls' two-way shower assembly from them. My wife said that their customer service reps were good. They gave us a full refund because they sent us a package that said "New in box" but it didn't have a hardware kit in it. Also, they were new but the box has been opened and it looked like they taped it together with an awful lot of scotch tape. The tape that they used was all broken open. When it got delivered, it was stuck out on my front porch and we didn't get the opportunity to sign for it. It was opened out there. That's why we called them and they said they didn't want it back, but they'll give us a full refund. I was disappointed in the product. We're not going to get anything else from the HomeClick.

This was my first time making a purchase with HomeClick. I was very pleased. My order was processed and arrived timely. Will order again. The ability to use a coupon and with the weekend additional 15% off discount was a big plus and caused me to order with HomeClick over a competitor. The customer service was great as well.

I had a very specialized item that I wanted for my stovepipe. It had to be stainless steel, 8 inches and it had to have a cap on it. It’s a very oddball item and not very common, so I did a research and I happened to find it in HomeClick. It was delivered in a reasonable time. It was a bit pricey but it’s what you have to pay for stainless steel. I wanted something like a cleanout. So, I just had elbow instead of the key and I couldn’t get in there to clean it out. Navigating their website was easy and really straightforward. In the end, everything worked out fine. I was really happy with the product and it worked for me.

After checking on a number of sites, I found the Ronbow 31" sink for the best price right here on HomeClick. Shipping was free and it only took 8-10 days - I can't say for sure, but I wasn't in a hurry, so it was fine whatever it was. The sink arrived in perfect condition!

The Troy French Quarter 2-light wall lights were not packaged the same. At least one was an obvious return/refurbished item, the wires had been stripped and the parts were in a Ziplock bag. The knurled screw that holds the front door closed was stripped, and I had to redress the threads (probably why it was returned). I expect first quality merchandise, not seconds that I have to engineer workarounds for.