iFloor.com

Corey of Baltimore, MD December 11, 2008

I made a purchase on 11/26/08 for 300sf of laminated flooring this product had to be shipped from charlotte,nc. the salesman asured me that I would recieve my floor's by 12-05-08. I called several times and spoke with timothy about my order he informed me that my order was in route and that it should be at the store by 12-05-08. I even received a email from Ifloor that my shippment was in route.

But needles to say that when I drove up to the store on friday 12-05-08 the store was closed. I called ever number that I had on this company to find out what was going on. Finally the next day there was a recording that stated that the company had filed for bk chapter 11 but was having a big sale in a couple of days. I'm very upset and disappointed with the way Ifloor is handling this matter no call,letter,no floor's and on top of that my money is gone. Now they want me to contact there attorney to try to get this resolved. I have left several messages to the attorney no responce. This is poor business something needs to be done

Jennifer of Chicago, IL December 9, 2008

We placed an order for flooring in Aug 2007, was told that when it was delivered to their Bensenville Illinois warehouse we would be contacted to come & pick it up, was in the process of laying the flooring that we had purchased from them in 2004 when we realized that we were never called to come & pick it up & contacted IFloor in Aug 2008, was told that it would take a while to locate my flooring and that we had no right to be upset or concerned since it had been a year since we placed the order. Over the last 3 months we were told that the Bensenville warehouse is no longer in operation, that it was shut down around September of 2007, that whatever stock was there was shipped to a central warehouse in Washington.

It is now December, have been in contact with them constantly, they have not come up with my flooring that I paid for nor have a replacement that was similar, despite me driving to their local store to compare products several times, sending samples of the flooring that I currently have - at cost to me - to California to have someone compare it to the stock there which didnt match, Aaron Cline offered to refund money & when I contacted them to have a settlement from them because I was able to locate a floor from competitor, they offered to refund my original amount plus 5% but not to cover the cost of the floor.

I have since attempted contacting them by phone several times & by email to no avail. I called them today & suddenly they are filing chapter 11 as of December 4th (according to their message).

It is going to cost me approx 200 more to get the floor through another company, we have been unable to complete the remodeling in our house & have had no kitchen since Aug 2007 - we have to eat out for every meal - and the costs for the cabinets & countertop for the kitchen has increased as well as we are not sure if the company that we purchased our appliances from in Aug 2007 still has them. We may be out the cost of our appliances - approximately 5000. The original cost of the flooring from IFloor was 1428.45. The other offer was for 1500 from Art Gallagher. The cost of the new floor from Lumber Liquidators is 1655.75 with tax.

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