Intelius Reviews
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About Intelius
Intelius is an online people search tool that provides background checks and access to public records. Intelius provides information about individuals, and their connections to others, by searching through public records from government and other public sources to create a detailed background report that compiles information for you. With a monthly subscription, users can access unlimited records and instant search results.
Visit www.intelius.com- Mobile app for Apple and Android
- Unlimited reports
- Can pay monthly or per search
- Cannot buy one-time service
- Auto-bills after 30 days
Helpful Reviews
What is Intelius?
Intelius is a search engine for personal data. The company uses public data to provide customers with a wide variety of information. This includes criminal records and other information for background checks.
The Fair Credit Reporting Act (FCRA) doesn’t classify the company as a consumer reporting agency, which means you can’t use it for tenant or employment screening.
How does Intelius work?
Intelius pulls data from a variety of public sources, including:
- Commercial business records
- Court records
- FBI and local crime records
- Federal, state and county records
- Phone directories
- Real estate deeds
Intelius doesn’t provide any information you can’t find on your own by searching public records, but the company saves its customers time and effort by pulling all the public data together in one interface.
The information Intelius provides typically isn’t readily available on Google; you’d have to comb records and often pay fees for access. With Intelius, you pay a single fee for the information you request.
Intelius subscriptions and features
Intelius offers a variety of search options based on your needs. Some of the features the company offers include:
- Background checks
- Criminal records
- People directory
- People search
- Phone directory
- Public records
- Reverse address lookup
- Reverse phone lookup
Though Intelius used to offer tiered pricing, it now only offers one plan that lets you access unlimited reports and instant search results. This plan is either a monthly or bimonthly membership. You receive a discounted rate If you opt for the bimonthly membership, which gives you two months of access.
How much does Intelius cost?
Intelius memberships cost $24.86 per month, with a discounted rate of $42.25 for two months. However, the company has occasional online offers for additional discounts or opportunities to pay for a five-day trial period.
You can pay for your Intelius account by using a credit card, debit card or PayPal. Keep in mind that your account will automatically renew every 30 days unless you cancel it. To cancel, contact customer service or do it online.
Intelius FAQ
Is Intelius free?
Intelius is not free to use. The company offers its service starting at $24.86 per month, though you can receive a discount by purchasing two months of service.
Is Intelius safe?
Intelius is safe to use. The important thing is to read the fine print when signing up so you know exactly what you’re paying and what you’re getting.
Is Intelius accurate?
Intelius is as accurate as possible. It pulls from public information, so its information is only as up-to-date as the public data is. That said, customers sometimes report that there is missing information in reports.
Where does Intelius get its information?
Intelius gets its information from public databases. This includes government records, social media, financial institutions and more.
Still have questions?
Is Intelius legit?
Intelius is a legitimate business that offers several search options, and it saves customers the time and effort that would otherwise be spent digging through public records. Intelius offers a mobile app for both Apple and Android devices. Though you cannot use Intelius for just one search, it offers affordable subscription plans on a monthly basis, with five-day trial periods available during certain promotions.
Intelius can be used for background checks, but it’s important to know that you can’t use it for screening potential tenants or employees.
Intelius Reviews
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Reviewed Jan. 2, 2025
I signed up to find someone that I have had extreme difficulty finding. The online website was very user friendly and easy to navigate. I never received my verification email, so I had to call customer service. The representative was very nice, professional, and helpful with verifying my new account. I received the report and found the person!
Thank you, Cynthia, for taking the time to share your positive experience with Intelius! We’re thrilled to hear that you found our website easy to use and that it helped you successfully locate the person you were searching for.
We also appreciate your kind words about our customer service team. Ensuring our representatives are professional, helpful, and efficient is a top priority, and it’s great to know that they were able to assist you with verifying your account. Your feedback motivates us to continue improving and providing services that make finding important information simple and accessible. If you have any additional questions or need further assistance, please feel free to reach out to us at 877-564-3253 or via email at support@mg.mailer.intelius.com.
Thank you for trusting Intelius, and we’re so glad we could play a part in your search success!
Best regards,Intelius Customer Support
Reviewed Sept. 27, 2024
I am so appreciative to Intelius for having the information I needed to help recover Identity theft from being able to take over my life before it was too late. Thank You!! You are amazing!! :) :) :) :)
Thank you for taking the time to leave us feedback. We are delighted to see that you enjoyed your experience with Intelius, and we look forward to providing you with our services again in the future.
Reviewed Sept. 17, 2024
This site is the best to find out more about those who contacted you by phone and you want to know more. Highly informative and I found helpful information, and the best thing is that this site does not ask you to spend more money every time you need information, with only a monthly fee is enough. I recommend it. Thank you very much.
Thank you for taking the time to leave us feedback. We are delighted to see that you enjoyed your experience with Intelius, and we look forward to providing you with our services again in the future.
Reviewed April 13, 2026
Beware!!! Forewarned is forearmed!! SECURE SSL CONNECTION: Intelius is a SCAM!!!! I would give it an even lower rating if I could. First of all, I was only trying to get a death record, for a family member. SECURE SSL CONNECTION: Intelius; proceeded with financial report, criminal records, etc. I wasn't interested in any of that, because the person I was getting information is deceased. At the end, it required an email address, as if it/they were going to send a report to me; but that report came with a cost. I would have had no problem paying the $26.; but they would have continued to bill me for information, I didn't request or require. This is another scam to acquire a credit card number that the company will be able to suck money out of. Beware!!! Forewarned is forearmed!!
Hi Anthony,
Thank you for your feedback, and we are sorry to hear about your experience. We want to address your concerns directly.
Intelius is not a scam. We are a legitimate public records search service that compiles publicly available information to help individuals search for people, verify contact information, and access background information for personal use. We do not provide official government documents such as death certificates. If you are looking for an official death certificate, we recommend contacting the county or state vital records office directly, as they are the appropriate source for that type of documentation.
Regarding the information compiled in our reports, because our search is name-based, reports will include all publicly available information associated with that individual, such as address history, phone numbers, possible associates, and other records that may be on file through our data sources.
All billing details, including subscription terms and automatic renewal policies, are clearly disclosed before any payment is submitted, and users are required to explicitly agree to the terms before being charged. We do not store or misuse payment information.
We were unable to locate an account associated with the information provided in your review. If you would like us to look into this further, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,Intelius Customer Support Team
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Reviewed April 8, 2026
More time was spent keeping Intelius from mining my info than their giving me what I was looking to find. Not much help finding info on a recently passed family member.
Hi Tim,
Thank you for your feedback, and we are truly sorry for your loss. We understand how important it can be to find information about a loved one who has passed, and we are sorry that our service was not able to provide what you were looking for.
Intelius is not the source of the data in our reports — all information is pulled from public records and commercially available data sources. Unfortunately, death records are not always updated in public databases in a timely manner, which can result in limited or no information appearing for recently passed individuals. We encourage our members to use our reports as a starting point and to independently verify any information before relying on it.
Regarding your concern about your personal information, we want to assure you that Intelius does not sell or share your personal information with third parties for marketing purposes. If you would like to learn more about your privacy rights or manage your personal information, please visit our Privacy Center at https://app.intelius.com/privacy-center/.
If you have any further questions or need assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,Intelius Customer Support Team
Updated review: March 20, 2026
After completely bombing them, they were helpful, so I updated my 1 star to a 2 star.
Original Review: March 20, 2026
Do not use it for a one time check on any info. They overcharged me and then continue recurring charges every month. Now they're saying I don't have an account to cancel, so they just keep taking my money. It's predatory.
Hi Britney,
Thank you for your feedback, and we are sorry to hear about your experience. We want to address your concerns directly.
Intelius is a subscription-based service, and all billing details including automatic renewal terms are clearly disclosed before any payment is submitted. Users are required to explicitly agree to these terms before any charges are processed, and a confirmation email is sent for all orders placed on the site.
During your recent call, we were unable to locate an account using the email address and billing information provided. After you provided additional information, we were able to determine that the charges you are seeing are not from Intelius. The billing is associated with a similar but completely separate service that we have no affiliation with. We advised you to contact that company directly, as they will be able to assist you with cancelling the service and addressing any billing concerns.
We are sorry that we were not able to be of more assistance in this matter, but we want to make sure you are directed to the right place so this can be resolved for you as quickly as possible. If you ever have any questions regarding an Intelius account in the future, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,Intelius Customer Support Team
Reviewed March 12, 2026
I have 2 charges every month, $25.11 and $3.99. Months ago, I asked for my account to be closed. NOPE, they will not. Changed my credit card account, but they continued to charge to new number. How many millions do they collect by their refusal to close accounts?
Hi Barbara,
Thank you for your feedback, and we are sorry to hear about your experience. We want to address your concerns directly.
We want to be transparent and let you know that we have no record of any previous contact requesting a cancellation or assistance with your account. We take all cancellation requests seriously and always work to process them promptly when we are contacted directly. Regarding the continued charges to your new card, some banks and financial institutions allow recurring subscription charges to continue through to updated card numbers, which may explain why the charges persisted after your card was changed.
We were unable to locate an account with the information provided in your review. We kindly ask that you reach out to us directly so we can locate your account and resolve this matter for you. You can contact us by providing the email address associated with your account, by phone, or via Live Chat during our regular business hours at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
We look forward to hearing from you and getting this resolved as quickly as possible.
Sincerely,Intelius Customer Support Team
Reviewed Feb. 16, 2026
Total scam. A complete waste of time. I'm embarrassed that fell for this.. These are early internet type scams that I thought were done away with. They power you in with a .95 price and before you see anything you have paid 7.95 and agreed to the month subscription. All along the way to getting you're in for. They waste your time with these endless loading and searching screens which now I'm convinced they are videos and not real loading screens. And like I said they continue to hit your card until you have paid 7.95 and signed for a monthly subscription. They get you because once you have paid the initial .95 and wasted 20 minutes they know you're not going to back out. When they do allow you to click on your report it's completely void of any information. I tried looking up a phone number and $8.95 and 20 minutes later they gave me a report that only said the number was from a mobile device.
Hi Amara,
Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations. We want to address your concerns directly.
In compliance with applicable laws, all billing details, including membership terms and automatic renewal policies, are clearly presented before any payment information is submitted, and each user must check a box agreeing to these terms prior to being charged. We also want to clarify that there are no additional charges beyond your selected membership unless you choose to add optional services, which are always presented as optional and never automatically applied.
Regarding the information in your report, Intelius is not the source of the data — all information is pulled from public records and commercially available data sources, which may contain errors and are not always complete. Source data is sometimes reported or entered inaccurately, processed poorly, or is generally not free from defect, and our reports are not a comprehensive compilation of all available data. We encourage you to use our reports as a starting point and to independently verify any information before relying on it.
We were unable to locate an account with the information provided in your review. If you would like us to review your account or need any further assistance, please don't hesitate to contact our Customer Care team directly at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,Intelius Customer Support Team
Reviewed Jan. 13, 2026
Don't waste your money! This site lures you in with a reasonable price but you can only get very, very limited information. If you want to get the information you probably went there for they charge you $7,49 more for each search. Most of the time they don't have the information anyway whether you pay the extra $7,49 or not. Don't know how they stay in business. The site is useless!
Dear Robert,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to clarify.
During your trial membership, you had access to unlimited searches by name and address within the scope of that membership. As with all public-record services, the availability of specific details can vary depending on what is reported and made publicly accessible by the underlying sources, and some records may not always be available even when additional search options are selected.
We’ve also confirmed that during your call with our support team, your account was successfully canceled and a full refund was issued. We’re glad we were able to resolve the billing concerns for you at that time.
If you have any additional questions or need further assistance, Intelius Customer Support is available at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET; holiday hours may vary).
Sincerely,Intelius Customer Support Team
Reviewed Dec. 24, 2025
I was a subscribing member for quite a while and when I called to cancel a few months ago they retained me by offering a lower price. I declined at first, knowing how sometimes companies tend to offer a lower price for a short time then increase again down the road. But then they told me it was the regular price, it was not going to change. It was a decent offer so I accepted. Fast forward to now, I go to log in, and find out my account is not active as of a week ago.
I contacted them and asked why, received a response that my payment did not go through. This is a lie. The account it is attached to for payment has plenty of money in it to cover the cost and has not dipped below the dollar amount required for this subscription, ever. I was then told that I needed to select a new subscription, that they could not reinstate the one I had, which is conveniently twice the price. No thanks. Intelius, do better. You lose customers by trying to deceptively squeeze more money out of them and into your coffers. I have zero respect for this company and will make my opinions known whenever I hear of talk of intelius from now on. Stay far away. And please, go through the steps to have all personal info removed. They don't need it.
Hi Alix,
Thank you for sharing your experience. We understand how concerning it can be to find that your account is no longer active, especially after a previous conversation about pricing and continued access.
We’d like the opportunity to review your account and clarify what may have occurred. To do so, we’ll need to locate your account details, which we’re unable to do based on the information provided here. We encourage you to contact our support team directly so we can look into this further and assist with next steps.
You can reach Intelius support at 877-564-3253 or by emailing support@mailer.intelius.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (Holiday hours may vary.)
We appreciate you bringing this to our attention and look forward to helping resolve it.
Respectfully,Intelius Support
Reviewed Dec. 23, 2025
For security reasons I have to check multiple profiles frequently and have noticed that on these profiles addresses are being dropped that were correct. People can now contact Intelius and have their addresses removed. What's the point in having a subscription that doesn't have accurate information. I know for a fact that the information is inaccurate. Don't waste your money on this service.
Hi Katherine,
Thank you for sharing your feedback. We understand your concerns around data accuracy and how frustrating it can be to see information change or appear incomplete over time.
We were unable to locate an account with the details provided in this review, which limits our ability to look into this further here. Intelius compiles reports using publicly available records from multiple sources, and information may change or be removed when updates occur at the original data source or when individuals exercise their legal rights regarding their public information.
If you’d like us to review this more closely or assist with any questions about your subscription or report results, we encourage you to contact our support team directly at 877-564-3253 or by emailing support@mailer.intelius.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (Holiday hours may vary.)
We appreciate you taking the time to share your experience and welcome the opportunity to assist further.
- Intelius Support
Reviewed Oct. 2, 2025
Paid more than expected and got nothing current or useful. Searched for person who is a felon and nothing was mentioned about it. Also, nothing current. All data over 13 years old! Nothing current. Wasted my money.
Thank you for your feedback. We’re sorry to hear that your recent experience did not meet your expectations.
We partner with a variety of data providers to make reports as accurate and up to date as possible. However, because our information comes from public records and commercially available sources, there can be limitations. Records may occasionally be reported inaccurately, entered incorrectly, or not updated as frequently as we would like. In addition, shared names or similar identifying details can sometimes cause confusion. For these reasons, we encourage customers to view our reports as a helpful starting point and to independently verify any information of importance.
Regarding billing, the charge and membership terms are clearly listed before purchase so customers can review them prior to submitting payment.
We value your input and will continue working with our data partners to improve the timeliness and accuracy of the information we provide. If you’d like additional assistance, please don’t hesitate to reach out to our Customer Care team at (877) 564-3253, available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).
Sincerely,Intelius Customer Support Team
Reviewed Sept. 24, 2025
Intelius deciding how and when accounts are terminated. Have confirmed documentation of cancellation. Company continues to charge me monthly. Repeated attempts the follow their rules, not accepted. So need regulatory audit.
Hi there,
Your feedback is greatly appreciated, and we understand how unexpected charges can be frustrating. We want to assure you that this is not the experience we strive to provide for our members.
When you enroll in any of our services, our website guides you to a registration page where you can review membership options and select the one that best suits your needs. In accordance with applicable laws, all billing details, including automatic renewal terms, are clearly disclosed before payment is submitted. Users are also required to explicitly agree to these terms before completing their registration.
Please note that we never received a call from you regarding cancellation, and the membership was not cancelled through the available options. We provide several ways to cancel, including our automated IVR system, speaking directly to an agent, using live chat, or logging in to your account and cancelling through your membership settings. For your security, cancellations cannot be processed through email. As stated in the multiple emails we sent, we provided these instructions to assist with completing the process.
That said, as of now, we have gone ahead and cancelled your account to ensure no further charges occur.
If you need additional assistance, please contact our Customer Care team at 877-564-3253. We’ll be glad to help.
Sincerely,Intelius Customer Support Team
Reviewed Sept. 2, 2025
I tried to use their reverse phone directory but chose not to purchase their free search (not free). When I did not complete the final purchase, they sent 12 messages in a half hour. When I complained to customer service they said they would look into it. Over a week and about a hundred messages lately I do not believe they will ever stop messaging me. WILL NEVER USE THEIR WEBSITE AGAIN.
We’re sorry to hear about your frustration and appreciate you bringing this to our attention. Our services are not offered for free, as we compile detailed public record information from a wide variety of data sources. Maintaining a reliable platform that organizes and presents this data in an easy-to-read format requires significant resources.
That said, we understand your concern about the number of emails you received. Typically, we send only one or two follow-up emails related to a search. To ensure you no longer receive these, we’ve removed your email address from our marketing list. If you continue to receive messages that appear to come from Intelius, please forward them to us at support@mailer.intelius.comso we can investigate further and assist you directly.
We are committed to keeping our membership costs reasonable so you can access the information you need quickly and efficiently. If you have any further concerns, please don’t hesitate to reach out to our Customer Support team at 877-564-3253 or by emailing support@mailer.intelius.com.
Sincerely,Intelius Customer Support Team
Reviewed Aug. 11, 2025
Done a background check on self, their reports are very inaccurate, which in turns makes your life miserable when they have traffic offenses listed as burglary offenses, I have no idea where they got all this crap from, but everything I found was false information, I found it repulsive, and it was without a doubt not my record. But this is kind of crap you can expect, when your identity gets stolen, but will ruin anyone’s chances of employment and housing issues. But nothing I found was even accurate, not even close.
I asked for a refund because I was not satisfied with my results. So far not even an apology for placing false info for world to see that far from correct! They should not place info that they cannot verify! Stay as far away from this business and don’t trust anything they say. I put in family members that I personally know everything about, didn’t even have the residence and jobs, and their information they show isn’t even close, jobs incorrect, address false, etc., that’s very shameful of a company who charges for background checks, yet don’t even bother to verify the info. They’re providing!
We’re sorry to hear about your experience and understand how frustrating it can be when the information in a report doesn’t match your expectations. Intelius gathers data from publicly available records and reputable third-party sources. While we strive to keep this information as accurate and up to date as possible, public record limitations and shared names or similar identifiers can sometimes result in mismatches. For this reason, our reports are best used as a starting point for further research, rather than as verified or confirmed records.
It’s also important to note that Intelius is a public records search service and is not to be used for any business or Fair Credit Reporting Act (FCRA) purposes — including employment screening, housing decisions, lending, insurance underwriting, or any other eligibility determinations that require FCRA compliance. We have a zero-tolerance policy for these types of uses, as outlined in our Terms of Use here: https://www.intelius.com/terms-of-use/.
We do not have a record of prior contact from you about this matter, but as a courtesy, we’ve gone ahead and canceled your membership and processed a reversal of the pending charge. Please allow 3–5 business days for the credit to appear on your account.
If you have any further questions, our Customer Care team is available at 877-564-3253, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).
Sincerely,Intelius Customer Support Team
Reviewed July 16, 2025
They advertise "for free" service yet charge and demand Form of payment on the spot! To me that is false advertising. Also, you have to click through 10 pages before you even get close to an answer. Beware!
Thank you for your review. We’re sorry to hear about your frustration with our billing policies and appreciate you taking the time to share your experience.
Our services are not offered for free, as we compile detailed public record information from a wide variety of data sources. Maintaining a reliable platform that organizes and presents this data in an easy-to-read format requires significant resources, which is why a form of payment is required to access full reports.
While our search process is designed to help guide users through available details step-by-step, we understand that expectations can vary. We aim to provide a comprehensive and informative experience to support a wide range of search needs.
We are committed to keeping our membership costs reasonable so you can access the information you need efficiently. If you have any additional questions or concerns, please don’t hesitate to reach out to our Customer Support team at 877-564-3253 or email us at support@mailer.intelius.com—we’re happy to assist.
Sincerely,Intelius Customer Support Team
Reviewed Sept. 26, 2024
Started 5 day free trial to ID person stalking & texting threats. Service was worthless. Canceled same day. And multiple times in last 22 mos. All promises of proof of cancel & refunds $800+ to date have not happened. Have to close my account to make it stop. Just not right.
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at 1 (888) 445-2727, or email us at support@mailer.intelius.com, so we can make this right.
Reviewed Aug. 22, 2024
The reports provided are riddled with inaccuracies, including incorrect email addresses, phone numbers, and pictures of unknown individuals. Social media posts are often misattributed, and there are numerous associates listed who have no connection to the person being reported on. The only consistently accurate section is the housing and real estate information, which includes previously and currently owned properties. However, this data is public information that can easily be obtained from any county website.
Important details such as education, marriage and divorce licenses, owned vehicles, and public records are either missing or completely inaccurate. Despite claims that the database is updated every 24 hours, there appears to be little to no actual updating taking place. The platform seems more interested in enticing users to purchase additional access than in providing reliable data.
Furthermore, the reports continue to list individuals who have been deceased for years as still alive, which is not only inaccurate but also disrespectful. In summary, apart from basic land records, corporate filings, and sex offender lists, the information provided is unreliable and cannot be trusted. This search engine falls far short of expectations, and I would recommend using your county website instead, where you can find more accurate information at no cost.
Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you
Reviewed June 16, 2024
Good range of data, though about a fourth of the phone numbers are non-working. Long hold times are the norm when asking for clarity about add-on services' costs over time, not just the first one. I held 9 minutes yesterday so the lady answering, friendly as she was, could find out BASIC information on the charge structure. Necessary because their pay wall pop-ups are vague or incomplete in parts. Though barely mostly informative.
The worst thing is the stridently offensive fear-mongering, eyes-catching red background-high-, ---er, make that low- ----lighted appeals to users' reptilian brains. Unavoidable EVERY time they look at the top of ANY report, rt above the name of the person or the address or phone number or e-mail address the report to some degree, or more, covers. Blaring, in print: "RECOMMENDED: TAKE ACTION. Check if your online identity may be at risk! Access Dark Web Alerts! PROTECT YOUR IDENTITY", Namely, buy our ID protection package. Very obnoxious, and disturbing to, esp., people with above-average, usually biologically based more than reducible, susceptibility to anxiety. What are the marketing people at PeopleConnect thinking?!
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at 1 (888) 445-2727, or email us at support@mailer.intelius.com, and we will try to make this right.
Reviewed June 13, 2024
For everyone I searched for that I know has been arrested and has a record has not come up with any arrests in searching using Intelius.com. Sometimes moving violations shows up, but no real arrests.
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at 1 (888) 445-2727, or email us at support@mailer.intelius.com, and we will try to make this right.
Reviewed June 11, 2024
Got lured in with a single search for $1. Then get a $38.36 charge for subscription I didn't see, and man they fought tooth and nail to keep that money. Multiple tries at customer service and stonewalled. No refund, wasted time and a big headache. Please avoid using dishonest scammers such as this Intelius. No integrity, no empathy. Also avoid contesting the charge, as they said they can't refund once you do. Don't make my mistake, don't use these services to begin with. They've got you if you don't cancel that shady subscription.
Thank you for taking the time to leave us with your feedback. If this issue has not been resolved, please reach out to our dedicated Customer Care Team at 1 (888) 445-2727, or email us at support@mailer.intelius.com so they can better assist you. Thank you
Reviewed May 22, 2024
I was doing a search if I could get a property survey of my home, somehow I ended up on Intelius. I paid for everything and never got my property survey. I call the number that had listed to find out what was going on. They said they don't do property surveys. The link said they did, all I got was a bunch of crap that was inaccurate. I called and cancelled. They said I would receive an email confirmation in about an hour. I asked the woman on the phone if it was cancelled, she said I would receive an email... I said okay that means it's cancelled, she would not confirm for me just kept saying I would receive an email. If they charge me more than $3.00 for this information that was useless to me I will do everything in my power to discredit them. Bait and switch thieving bastards. I will update my review when I see what happens. Buyer Beware.
Thank you for taking the time to leave us with your feedback. If this issue has not been resolved, please reach out to our dedicated Customer Care Team at 1 (888) 445-2727, or email us at support@mailer.intelius.com so they can better assist you. Thank you
Reviewed May 7, 2024
Kept getting several calls from a few numbers and researched each one after purchasing a 32.00 Intelius membership. Each search revealed ZERO information. Absolute waste of money. They withheld all the reports for ZERO information until after the free trial period to justify charging for the full membership. Do not recommend this site to anyone. 100% garbage.
While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at 1 (888) 445-2727 or email us at support@mailer.intelius.com if there's anything we can do to improve your experience.
Reviewed May 1, 2024
Great tool to have at your disposal. It's not 100% correct on everything, but when you are able to search a name or address, or phone number 80% right is better than not having a clue who you're dealing with...
Thank you for taking the time to leave us feedback. We are delighted to see that you enjoyed your experience with Intelius, and we look forward to providing you with our services again in the future.
Reviewed April 28, 2024
We decided to check out the reliability of Intelius first, by looking up close family members who live with or very near us. We're stunned at how inaccurate the information is. First, our niece is listed as having gotten 2 BS degrees, though she doesn't even have one. It says she got them both at the same time from different schools in a state where she has never lived, and one of the schools doesn't do online degrees. It also doesn't list her children, who are now 9 and 7 years old and in school.
Then it listed her as having managerial positions for 4 competing Fortune 500 companies during the same time frame: 2014- Feb 2024. She's listed as an in-store mgr for one company in NYC, while simultaneously being an in-store manager for a different Fortune 500 co in California, and 2 other similar companies in Florida. We finally followed the LinkedIn link for her and discovered a completely woman with the same first name but different last name, so we're at a loss to figure out how they combined these two unrelated women. I paid a one-time for one month but cancelled the auto-billing. I got an email thanking me and telling me I have 3 more weeks to use it. But when I logged in, they wanted more money to do any more searching. I'll give them a couple of stars for getting the names of relatives right, and her addresses.
Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you
Reviewed April 23, 2024
I joined several different sites... It's amazing some of the things you find. Unfortunately, this site along with a few others have very inaccurate and outdated information. Of course I ran searches on myself, family and friends. Phone numbers and addresses are not up to date at all.
Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you
Reviewed March 26, 2024
This search engine does not have good information and it’s expensive it kinda sucks in my opinion. I was charged almost 50 for the most basic outdated information. The profile I looked for appeared to mix two people together creating a lot of misinformation.
Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you
Reviewed Feb. 27, 2024
As I read my own report most of it is wrong. What else can I say other than it needs attended to it truthfulness and accuracy. I can't begin to guess what parts of the information I am receiving in other reports is accurate so I'm not feeling very secure using the program. Perhaps I am not using the reports correctly which I doubt is the case.
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at 1 (888) 445-2727, or email us at support@mailer.intelius.com, and we will try to make this right.
Reviewed Feb. 24, 2024
Information not varified by Intelius and incorrect when providing results within person's crimimal background. Dates provided in report regarding arrest date and release date were incorrect and not possible: Arrest date was in Oct 2022 therefore release date could not possible be Sept 2022.
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at 1 (888) 445-2727, or email us at support@mailer.intelius.com, and we will try to make this right.
Reviewed Feb. 10, 2024
Intelius is an exceptional website that surpasses all expectations when it comes to providing accurate and reliable information. I recently used Intelius to conduct a background check and was blown away by the extensive information I received. The website's user-friendly interface made the search process seamless and hassle-free. Not only did it provide me with detailed reports on criminal records and employment history, but it also delivered accurate contact information. The comprehensive nature of the results truly impressed me. Moreover, Intelius' affordable pricing plans and excellent customer support make it a top choice for anyone in need of reliable background information. I highly recommend Intelius for their exceptional services.
Thank you for taking the time to leave us feedback. We are delighted to see that you enjoyed your experience with Intelius, and we look forward to providing you with our services again in the future.
Reviewed Jan. 10, 2024
It has put my heart at ease. It is a wonderful service to finally find out things that I have been wanting to know for many years. I looked at similar services and none are anywhere close to the quality of Intelius.
Thank you for taking the time to leave us feedback. We are delighted to see that you enjoyed your experience with Intelius, and we look forward to providing you with our services again in the future.
Reviewed Jan. 5, 2024
I signed up with Intelius to run a couple of basic background checks including a background on myself. Over half of the information received was either incomplete, confusing, incorrect or just did not add up. For example, how can someone who passed away in 2020 still be listed as an active employee for a company in 2023? Also, if you want to look up a phone number (reverse phone lookup) they charge you extra for it. I paid $24.95 for the first month and it was a huge disappointment. Lesson learned. Background check companies like Intelius are rip offs.
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at 1 (888) 445-2727, or email us at support@mailer.intelius.com, and we will try to make this right.
Reviewed Dec. 31, 2023
But the information is outdated. Addresses are old, quite a few things were no good to me. Come on guys, how can I send a formal letter to the freelance home health worker who stole 60k? Give information to authority? Can't, they lived there in 2003, for real. Tried calling their CS, couldn't understand lady trying to help, she knew less than I did. I'm sorry. Thank you, Dorothy.
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at 1 (888) 445-2727, or email us at support@mailer.intelius.com, and we will try to make this right.
Intelius Company Information
- Social media:
- Company Name:
- Intelius
- Year Founded:
- 2003
- Address:
- 500 108th Ave NE, 16th Floor
- City:
- Bellevue
- State/Province:
- WA
- Postal Code:
- 98004
- Country:
- United States
- Website:
- www.intelius.com
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