JustFlowers.com Reviews

The only reason I have given 1 star is because there isn't an option for a negative star. I ordered flowers on Sunday and was told they would be delivered Monday. They were delivered on Tuesday by Thursday, 2 days later they were mostly dead. I spoke with just flowers and was given a $5. refund and was offered another $5. refund after I sent a photo of the bouquet. I just spoke with them again and was told that it was fresh when delivered but they couldn't control what happened after delivery. Fresh arrangements don't die after 2 days. Lesson learned. Buyer beware.

I suggest to shop somewhere else! I ordered flowers for my favorite cousins funeral in Wisconsin. I live in Las Vegas and was unable to attend. Ordering went fine. At 8 am (the day of his memorial service, a couple of hours before service was to start) I was getting back to back phone calls from unknown numbers, that woke me up. I listened to the voicemail and called right back. They needed my approval to substitute some flowers. I was fine with the substitutions. They led me to believe they had talked to the florist making the arrangement. The 6th call at 11 am was to tell me that my order was canceled and they would refund my money in 1-4 business days. 11 am my time was 2 pm Wisconsin time... an hour after the service had started. I was heartbroken!

Very, very disappointed in overall experience. Placing order was difficult, the representative was difficult to hear, and the ordering process felt frustrating and inefficient. I was promised a delivery date which was important milestone for my 92 year old grandmother, of which, came and went with no flowers delivered. After I realized that my grandmother did not receive the flowers, I then tried to reach customer service and was on hold and ultimately disconnected each time, after hours of waiting on hold, FOR FOUR DAYS. After finally reaching a real person one week after the day I originally ordered the flowers, they said there was nothing they could do because the order had just gone out for delivery a few hours prior to our call, so no cancellations or refunds.

I was scammed by JustFlowers. Just Flowers is a scam. I ordered a beautiful flower arrangement by phone from JustFlowers. The arrangement was called My Sweet Pea. These were for Mother's Day. They delivered nothing of what I ordered. Then they offered me a 7-dollar refund unacceptable to me. They increased the refund to 20 still unacceptable. This is their scam. In their policy, they placed a notice which reads they can change the flowers and colors. I didn't know this cause JUSTFLOWERS didn't send me their policy until days after the flowers were delivered. So, they display beautiful flower arrangements on the website, knowing, they will never deliver what you actually order. That's the scam. This company needs to be investigated by the Attorney General. Contact your Attorney General and ask them to investigate. Let's make sure no one else is scammed by JUSTFLOWERS. Look at what I ordered and what she received below.

Do not order here. This is a total scam. It says on their website that they use local florists. I ordered a birthday bouquet for my 96-year-old uncle in Waikiki. I ordered it a week in advance and on the day of his birthday, he got a text that the flowers were delivered - but to a totally different address, which turns out to be an empty building!!! So I have no idea where the flowers went 🤷‍♀️. Apparently, the flowers came from a Safeway Supermarket, not a florist, and they were delivered by Grubhub, not a floral delivery service. So what could go wrong? I paid a $100 for a small vase of flowers that never arrived. Now, I'm getting a hard time about getting a refund. Stay away from this at all costs.

I wish there was a zero stars option. I ordered congratulation flowers on Saturday for a friend who just got a new job and was having a celebration. They didn’t arrive so I contacted JustFlowers. They said they would give me a five dollar credit and the flowers would be delivered the next day. The flowers were not delivered the next day nor did I receive any communication about them. I called again and they said they would be delivered the next day. When they weren’t delivered the next day, I called again and they said they would give me another five dollar credit. The flowers are now five days late and I still have not had the flowers delivered or received any credits. The customer service agent had very little power to compensate me and obviously didn’t know what was happening since he kept incorrectly, promising the flowers were arriving the next day.

I ordered a flower arrangement for a dear friend for her birthday. The arrangement she received was NOTHING like the one I ordered. I have attached pictures…The first one is what I ordered, the second one is what she received. When I contacted them they offered a $10 credit on a $91 order?? I would avoid doing business with this company! And when you call you get a “customer service agent”, none of whom speak English 😡. For “security reasons” you are not allowed a direct contact with them business itself.

I was very disappointed with an order placed today for a floral arrangement for a hospital patient. The arrangement I select was priced at $54.99; I was billed $81.96. I fully understand that delivery charges might apply but a different of almost $27.00....50% of the cost of the arrangement....is far less than satisfactory. Since the arrangement won't be delivered until tomorrow - the charge certainly is not for expedited service. I can only hope at this point that the floral arrangement is beautiful....won't know until tomorrow afternoon. I almost always enjoy writing reviews...because I like to recognize outstanding service. Unfortunately, this is not one of those occasions.

My order was placed last week and was never delivered. I am very disappointed in this company. Those were for my deceased grandmother. I paid extra for expedited delivery and no luck.

Pathetic LIARS!!!! Needed flowers for my cousin's funeral. Called me late the night they were suppose to deliver to cancel. I don't know how you are still in business!!!! Guaranteed over and over they would be there!!! I hope KARMA GETS YOU LIARS!!!! If I could give you a negative in stars I would!!!!