Complain about a product or service

MyFamily.com

360 W 4800 N, Provo, UT 84604

Frank of Baldwin NY (2/10/04):
I purchased their gold menber package for $205.94 to research my family lineage. I was not satisifed with the service and called to cancel it for my money back. To this date and 5 phone calls later, one to the CEO, Tom Stockham, I have not been helped, nor has my money been refunded. What are they running there. Something needs to be done.

Emily of Wilington DE (2/1/04):
Mr Simon from Ancestry Sales called me on December 30, 2003 to discuss renewing a subscription for the year 2003 and ending March 2005. I had previously had a subscription that began December 21. 2001 and ended December 20, 2002. However in January, I was denied access to my account because they said I was using an invalid password. After many tries, I called and asked why I could no longer access my account. I explained that I was using the same password that I had always used. I was then told they had issued me a new password. No explanaton as to why I was not informed and they refused to give me the new password that they supposedly issued.

I was told to use myfamily as a password. That didn't work either. I became very angry, cancelled my account and asked them to issue a credit to my credit card. Their reply was that they don't give credits. And they refused to do so. So I paid a full years subscription for something I could not use. Then Mr Simon called and after a lengthy conversation, and a discussion of how I had been cheated of a full years subscription he said to make up for it he could give me fifteen months of Ancestry for $49.00. I was in a hurry, it was getting late and I had to go out and order flowers for my sister-in-laws funeral that was to take place the next morning. I said I would think about it and he should call me back in about two hours. He did call back and I agreed to take the subscription for fifteen months. I have an email stating this.

What I did not realize was I had been scammed into thinking that I was getting full access to Ancestry except for the census subscription. He did not explain that I was getting only the limited collection of records and that full access would cost more. He kept saying he was saving me some $70.00 for a subscription, knowing that I had a death in my family and took advantage by not telling me that it was a limited collection. I was led to believe that I would have full access wth the exception of the census records. The reason he was "giving me such bargain was due to having been so dissatisfied previously." I believe this is a very deceptive way of doing business and My Family Inc should credit my master card.

I am retired and live on Social Security. I cannot afford to pay for something that is of such limited use to me.

Emily should send a certified, return-receipt-requested letter to the compamy at the above address, informing them that the service is not satisfactory and requesting a refund and cancellation of future services.

Back to the top |