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Newport News |
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P of Evanston, IL November 11, 2009 Place an order on Sunday. The order was "invoiced and billed to my credit card on Sunday" on Wednesday the order was still not shipped. Asked to cancel the order they stated the order could not be canceled as it had been billed. So as a result although the order has not been shipped I cannot cancel the order and I will have to pay for shipping both ways for an order I do not want. Betty of staten island, NY October 20, 2009 purchased a swimsuit returned it 9/11 paid in full with shipping 54.14, since it was charged to my debit card i called numerous times to check on my credit. I was told it was processed 9/21, if I did not receive credit by 10/16/09 to call back, at which time I did. I was told a memo would be sent to their accounts processing. I received an email explaining I had to wait 6 weeks and it should appear on my next statement. I spoke with Lya and was informed she would credit my account for the amount of 34 dollars and change. I paid 54.14 in total, I do realize I had to pay for shipping but I do not understand this 20% she was talking about. They charge your account immediately, but have you wait 6 weeks for credit. This company is terrible and not consumer friendly JANICE of WEST BABYLON, NY September 18, 2009 I ordered a bathingsuit top and bottom which did not fit. (I have found their clothing not to be true to size). I shipped back on UPS tracking#. They received it 7/24/09 and I did not get my refund until 9/18/09. I spent a total of 32.73 and only received 16.07 refund. I called and was told the rest of my money went towards shipping the item back to them. Kind of odd because it only cost them 6.99 to ship the bathingsuit to me. pat of brick, NJ August 31, 2009 Newport News customer service is horrible. I ordered a dress in early July. It arrived quick enough but the zipper was broke so I packaged it up and sent it back to them via UPS. Someone at their warehouse signed for it July 29. It is now August 31 and I still have not received a refund. I have emailed them several times and was told a refund can take 6 weeks and 2 billing cycles to post. When I said this was unacceptable they told me that, besides the 6 weeks wait, I would probably have to wait another 3 weeks on top of that because they are behind in refund processing. I tried to email them again over the weekend and my email was returned, marked failed delivery. When I access their website for order status just now, I got a message that the page has changed. I have ordered online before and Newport News is the absolute worse. Plus, I've ordered from them before but they don't seem to care that they have just lost a return customer. There should be some way to put this company out of business! Amy of Baton Rouge, LA August 28, 2009 I purchased two swimsuits (four separate pieces) in July, 2009, for my daughter from Newport News and opened a credit account with them primarily to get the 20% discount. Neither suit fit and I returned them both. She never wore either suit, just tried them on. I examined the suits before returning them and they were in perfect condition. Newport News is saying that one of the suits (2 pieces) I returned is worn/damaged (which is not true) and giving me a certificate instead of a credit to my account. They haven't done anything with the second suit yet, even though they were shipped back in the same package. I'm told I have to wait for the certificates and then call back to try to have a credit issued. This is not in accordance with their published return policy, which clearly states my account will be credited less 6+ for shipping. Plus, I have had to make two payments on the credit card already, despite the fact that I have returns pending of all the merchandise. I will never purchase anything from them again, and just hope that I can get the credit issued. I order many things online and have never had problems returning anything that hasn't been worn. Jackie of GLENDALE, CA August 27, 2009 On 6/22/09 I placed an online order with Newport-News.com which is an online apparel company. I received my items and then I decided to return them. Newport-News.com received my returned items on 7/14 confirmed by the tracking number on my package from UPS. It is now 8/26 and have not received a refund for my returned items which they have had in their possession since 7/14. After numerous emails and phone calls, and speaking with their customer service agents and supervisor's who are no help at all because I assume they are trained to say the same thing to their customers about the waiting period for the return. Their online return policy states up to 30 days to receive my refund promptly. Whenever I call in, their customer service agents keep changing the time frame for when the refunds are given. At first I was told 6 weeks then another day they tell me 7 weeks. Then "give it a few more days" and today they tell me 8 weeks, And that they start counting from the day the items are "Processed", not the day they "Receive" it. So to their convenience now they tell me my items have been processed on 8/4 and I have to wait up to 6 weeks... again! THIS IS NOT PROMPT and this is outrageous. And when you point this out to the call center reps and I've asked them "Why don't you honor your return policy as stated on your website?" They say "well the website is incorrect". If it's incorrect why has not anyone corrected it. Furthermore they just don't care and I cannot resolve my problem with anybody in this company. I believe this is false advertising and fraud and this is a very bad business who takes advantage of their customers just because they are online and can't do anything about it. There is no legitimate reason for them to hold people's refunds. This would never be allowed in any commercial businesses where people walk in to shop. Just because you are not face to face with a customer doesn't mean that good customer service is no longer applicable. Carmen of Victorville , CA August 22, 2009 I wish I would have gone online first before I ordered anything from this companies catalog. I ordered 3 items all separately of course when they arrived they did not fit so I returned them. The first item I knew was late in returning it so they issued me a gift certificate, the other 2 were sent within a couple days and I called to make sure they had received I was assured yes and to please wait 6 to 8 weeks for refund I specifically told them that I would like it to go back to my credit card since it was within the time frame I was assured it was. I then called 4 times to make sure if it had been processed they again assured me it was going back on my card every time. I received to separate gift certificates from them how pissed am I called back again and now I received a not so nice email from them that they will do a review and a 1 time courtesy refund...the nerve Claudine of Temecula, CA August 5, 2009 I have had numerous problems with returns to Newport-News. Refunds take anywhere from 4-8 weeks, and on more than one occasion, I was sent a gift certificate in place of a credit on my credit card. I then spend 10-20 minutes on hold waiting to be assisted by a customer service representative only to have the call mysteriously hang up halfway into my complaint. I will never order from them again, and I highly discourage others from doing business with this company. Roberta of Mountain Home, TX July 23, 2009 I placed an online order on May 19th, 2009 for four clothing items. On June 3rd I returned 3 of those items because they did not fit. After calling numberous time to check on the receipt of my return, on June 16th I was told by "Jack" that my return had been recieved. Jack told me my return was "in the warehouse and being processed". Today is July 23rd and I have yet had my credit card credited for that return. I have called and called only to be told "it is (still) being processed". In the meantime I've had to make a payment on my credit account (for the merchandise I've returned) and I have finance charges accruing on my account for that returned merchandise. Newport News's return policy is stated online as: Allow up to 30 days for us to receive and process your return. Adjustments to credit cards should appear within two billing cycles. "UP TO" 30 days is what is quoted and I have now been waiting 5 weeks since they admitted to receiving my return. I will NEVER, let me repeat NEVER shop this store or any affiliated with the Speigel Brand. Buyer beware! Charita of Birmingham, AL June 29, 2009 Both my daughter and I have ordered from Newport News catalog in the past, but I refuse to EVER order from them again. I received a collection letter in the mail a couple of days ago for a debt that was not mine. The order was placed by my daughter during the 2007 Christmas holiday season using her own debit card, but she order from a catalog with my name on it so I am the one that Newport News is looking to received the money from. This has happened in the past and I had to pay 200 for someone else's debt in order to save my credit and I ended up closing my account. On top of that, my daughter has contacted them and owned up to the debt. After she had done that, the collection notices from Newport News stopped coming in my name and started coming in my daughter's name. This time I don't have any money to pay someone else's debt. And in an effort to get the money any way that they can, they have turned the debt over to a collection agency in my name rather than my daughter's. Here is a hint to anyone who receives a Newport News catalog: If you have used it and are through with it or if you no longer need the catalog, shred the label on the back with your customer number and any order form in the inside that may have your customer or any other special number on it. Because if someone else uses that catalog and enters your customer number just to get a special deal, then you will end up paying if they default on their debt. Advertisement
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