PayPal Reviews

They held MY money for no reason even though I have had an account with them for 14 years.

My 80 year old mother sent money to me twice. She tried to contact PayPal and got worthless AI that instructed her to open a dispute. Now her money is tied up for 10 days. I had to Google to get customer service number. They are just as worthless as the AI, kept talking in circles. Good job stressing out an 80 year old women and tying up someone's money on a fixed income .

PayPal sucks..... They a bunch of crooks who took my funds.... I was sent money and because I didn't have the same mobile number but same email and address they said I needed to close my account without telling me how I can transfer my funds but she was persistent in trying to get my bank information. Smh.

Worst app to spend and send money.. They will steal your information and money but have no problem saying sorry can't help you. Called and no matter if you can sign in and have everything single information, they will still say no to closing your account so they can have all your information and wait to steal everything from you.

Hey criminals, this is perfect for you to launder money at innocent people's experience! PayPal will not only support your fraud, but turn it around and accuse the victims of fraud when they request an investigation! I know this from my personal experience. PayPal is nothing but a money laundering platform! Want my proof? Tell me where to send it, but be prepared because there are MANY documents, emails and screenshots that I can provide!

I disputed a charge of over $330 because I definitely didn't get a massage in Washington DC and request payment in British pounds. The initial response was "based on past purchases, it is an authorized purchase." I filed a request for review and they said they'd contact the seller and do a full review. Eight hours later, I get the same response. I then asked for documentation and they then determined it wasn't an authorized purchase. Fortunately I had contacted the credit card company and disputed with them. Then, 30 days later, I get a notice of a money transfer to a person I had dealt with in 10/25 but had absolutely no contact with since then and didn't owe the person any money. It's impossible to talk with anyone. I again filed a dispute and, of course, it came back immediately that it was an authorized transaction. I believe there should be a class action lawsuit against it because of their fraudulent practices.

I have used many credit card, but I find out after few months used Paypal account credit card...They going charged interest event you paid full amount & when some mechant refund they not going at on. Now I'm scared all paypal, after I got back all my merchant refund I will never used this card no more! It's convenient for purchase online but nope thank you for cheating card

These ** denied my claim so I had no choice but to contact my Bank. The seller sent me goods that were incomplete (missing mounting hardware) and they refused to reply to my MANY emails asking if I can return the items. They gave me a temporary credit then they said that they contacted the seller and the seller said it was shipped complete. Well what did you expect them to say???? Morons!!! Funny how the seller will reply to PayPal but not their customers. PayPal's decision was so very WRONG and if I could I would NEVER use PayPal again. But I have no options. AT least now I know that PayPal will NOT protect the people that need protecting and I will tell this to any and everyone I can. SHAME ON YOU!!!

Managers with MBAs and law degrees but without morals keep coming up with schemes to "maximize profit" that end up being the instruments of destruction for the actual service (Eventbrite). Someone at Paypal that should have been fired on the spot probably got a large bonus for suggesting that you can make money by artificially delaying bank transfers and then charge a premium for fast bank transfer. It ended up being their death knell. If you want your money fast, go elsewhere.

I had an issue with a seller prolonging the shippment of a product and when it finally arrived it was the wrong order. I filed a case with PayPal since the seller would not reimburse me. After two months and I sent the wrong order back to their distribution hub (as requested) they denied my claim for the same reason I filed. They say they didn’t have proof I sent back the wrong order. I uploaded pictures of the package and the tracking number receipt. Never use PayPal payment plan.

The PayPal is good to use. However customer service are a little rude. May I request that the beginning balance and cash on hand be displayed in the app so that I don’t have to contact a customer service agent

Despite being a 15-year PayPal user, I am closing my account today. I had a disputed payment, followed their rules (reached out to vendor, who told me there was no record of my account). My dispute was denied with explanation "we agree with vendor charge was proper". I have no communication from vendor and no explanation or documentation from PayPal. PayPal did not encourage the vendor to provide any account information, nor did they share any information with me. I am referring the vendor the BBB, but with PayPal having so little respect for existing users and have only a Chat bot to attempt to resolve issues, I believe they've totally lost their customer service aspect. Very disappointed, this used to be a reliable company.

I had Purchased Performance Gummies from Ultima Peak and when Ultima Peak sent me a confirmation Email about the purchase they threw some Lymphatic Drainage Capsules in the shipment and charged me an additional $99 at which I did not order. I immediately emailed Ultima Peak and demanded that they do not send the Capsules and refund me my money. Since I used Pay Pal to pay for the purchase I went through the resolution center at Pay Pal and they refused to refund my money too. So I get scammed twice, once by Ultima Peak and PayPal. I highly recommend that you don't use Pay Pal for your purchases and do not buy anything from Ultima Peak. You will be scammed and charged for products that you did not purchase.

PayPal is getting worse by the week. Their website has become so cluttered it is hard to navigate and easy to make mistake clicks. To get to a live person is very difficult and a long wait time when you do get one. On my last chat, I asked why Paypal didn't go after the criminal that got away with $977 of my money on Sept 14, 2026 and the agent closed the chat.

PayPal reps only support sellers. They offer nothing for buyers who have been scammed. I ordered an item which never arrived. I provided PayPal multiple emails from the scammer stating it was lost, reshipped lost again and never refunded. They refuse to act and get me either the item or the refund.

My experience with PayPal has been disgraceful and completely unacceptable. PayPal permanently closed my account using vague accusations, yet failed to identify any fraudulent transaction, illicit payment, evidence, or specific policy violation. I committed no fraud and received no illicit funds. For a company that handles people’s money, this lack of transparency is appalling. If PayPal claims I violated a rule, it should identify the exact transaction, provide the evidence, and state the exact policy allegedly breached. Instead, I received generic scripted wording rather than a meaningful explanation. Closing an account first and then refusing to properly explain the accusation is evasive, disrespectful, and deeply unprofessional. I have formally challenged the decision and requested a genuine manual review. Until PayPal provides actual evidence, I consider the way my account was handled completely unacceptable. **

I’ve been waiting for a $794.00 refund for over a month now. They have all of the paperwork showing the purchase was never shipped. PayPal reps don’t know what they’re talking about. They lie. They say they will handle my refund & they don’t. They’re crooks.

I would give a negative 10 if I could, I have been trying for over a month to get the money that is in my account, from fraudulent purchases done by others., and they will not refund my money. I have called in over 30 times and each time I get someone different who gives a different excuse as to why they can not return my money to the credit card I have on file. Hey Pay Pal do the right thing please finally return the over $500 that is due to me it is not hard, in fact the people who took the money from me had an easier time getting it so your security features are terrible I want my money that is mine.

They keep charging my debit card instead of my credit card and getting help to fix it is so time-consuming. If I have my credit card as the default, why do they keep taking $ out of my checking account? I ended up taking my debit card out to avoid issues and now they just bounce the payments instead of using my default credit card on file. Why???

PayPal does not support the buyer as well as Amazon does. They seem to protect the seller even though the facts clearly support the buyer. Also you cannot talk to a human in customer service which shows they really don’t have a Customer Service. I cancelled my account after many years and purchase only through Amazon.

Don't use it. They don't screen the businesses they allow to use their site. Plenty of scammed or automatic subscriptions and almost impossible to contact a live person at PayPal. You have to use your bank, close the card and allow the bank to resolve the problem.

I was informed by Paypal that I had some charges and I wanted to know what they were. I tried to sign in to paypal but ended up (after an hour the first time) getting nowhere. They gave me a phone number 800 811-7516 and they wanted A credit card number and never got the problem settled. I am going to cancel paypal on all my payments. Not sure they are crooks but I will not stick around or try to sign in again.

PayPal is taking 2 months to resolve a case where I am entitled to a refund of $422.57, and not only that they prevented my credit card company from resolving this issue. I received an item I DID NOT ORDER, and I provided all the proof. I filed a BBB case, and they are insisting I ship this item back at my own cost to receive the refund. Last time I had to send back an AC unit, I had to make 10 calls to UPS to have it picked up. The UPS Store does not take AC units and now I have to put up $200 of my own money to ship this back apparently. Why should I pay for the seller's mistake? PayPal was reliable 10 years ago, but now they are a corrupt company that sides with fraudsters. Now you have to put in 2 months of work to get a refund you are entitled to due to a seller's mistake. This is truly unbelievable.

WARNING: PayPal is actively seizing corporate payroll deposits over explicitly excluded transactions. I am writing this to warn every small business owner, freelancer, and everyday worker about the dangerous overreach happening at PayPal Holdings, Inc. Recently, a fraudulent buyer filed an invalid chargeback regarding a real estate (land sale) transaction. Under Section 3.2 of PayPal’s own User Agreement, real estate is explicitly EXCLUDED from Purchase Protection. PayPal has absolutely zero legal authority to arbitrate, hold funds, or penalize a seller over a land sale.

On 7/14/26 I bought dresses from Rockwoodfashion. I chose PayPal as payment. I waited a month. First red flag the company doesn't give me a name for the courier just a tracking number on their website. I contacted them because it said it was delivered on 8/14/26 at 00:48am I have no idea couriers delivers after midnight. I contacted the company first, they did their investigation they were supposed to take 3-5 business days it's been weeks. I contacted PayPal I showed all the emails between the company and I. PayPal closed my case because the company sent a tracking # I showed what it says with the date and timestamp but wasn't enough. PayPal is the worse company I have ever deal with. They don't care about you they are helping this company take your money because they suck at investigating. I have proof!

Order a product on eBay using my PayPal account May 20, 2026. Product was shipped. Took over two months to get here. Once product was opened up checked. Found that product wouldn’t work. Resent item back to eBay for refund. Both denied. eBay now has my product and my money over $500. PayPal was asked numerous times to reopen case and denied in eBay‘s favor.

I bought a bottle of "rust remover" from a company called Nexa-us. The purchase turned out to be a "subscription trap" automatically signing me up for an unwanted "premium discount membership" without my consent or knowledge. I was charged an additional $18 for this "membership" and then $39.95/month for three months afterwards in spite of repeated attempts to cancel. PAYPAL was complicit in the scam allowing Nexa-us to establish an automatic monthly payment to them from my account without even telling me it existed. Refused to refund my money and then I had to search all over the Paypal site to discover and then end the automatic payment plan they allowed Nexa-us to create. Making a claim through their website is a waste of time. Their AI bot is useless and stupid and the site seems designed to frustrate any attempt at resolution. IMHO don't count on Paypal for protection.

If I could give Paypal a zero stars I would, I first found out that Paypal took away my pay in 4 with no real explanation. When I called to ask the agent stated that they repulled my credit score and it was not up to their liking, whatever that means. When I asked more questions before I could finish my sentence, he started to speak over me, and did not care that I was even saying, "Can you please let me finish because you are responding before I have completely asked my question", placed me on hold for 15 minutes then transferred me to someone else without my knowledge then they asked me to explain everything all over again and she too talked over me as though I was not even speaking then hung up on me.

Scam app. They stole my money. My account was permanently blocked just because they decided to do so.

Complaint - I made a transaction that had an error with a decimal point. Receiver refunded back to me and I sent correct amt. Paypal has not acknowledged that this was an error and now say I owe Paypal the money. I have made several attempts to get this corrected but have been unable to get resolution and have not been allowed to talk to a real person. AI is not helpful. In the meantime my bank keeps getting hit for this. Rating customer satisfaction as 0 at the moment.

If you are a PayPal user, beware!! The resolution center is a complete joke. They do not support buyers, no matter what. I purchased Rosabella beetroot capsules through a F. B. ad that said buy three and get three free at 11:99 each. The total should've been approximately $40. I go to checkout, I entered my payment information, which was PayPal. The Rosabella website did not give me an option to even review the order. The order went through immediately. I had no way to check it or cancel it, but I saw the invoice and it showed, it was billed for $81 dollars and change. I let it go, and moved on. A little over a month later, I get a notification on my phone that says my PayPal account had just been debited $71.94 from Guess Who, Rosabella. (Ambrosia Foods LLC) After an extensive search, I finally acquired a phone number for Ambrosia Foods LLC.

I ordered two pairs of shoes that advertise they were from Nordstrom’s end of season sale. That was not true. When they arrive, they were obviously very cheap. The souls were inflexible, and they had an overpowering chemical smell. I contacted PayPal and found there was only a name for this company in Chinese. There was no address and no way to contact them so I filed a case with PayPal. PayPal asked me for additional information about the purchase and the shoes twice which I provided and submitted on their website. They claimed they did not receive any information from me which is just a lie. On August 25, they said they resolved the case in the sellers favor. This is such a distant transaction. You really have no power in this situation. The shoes were so bad I would not even donate them to Goodwill or to a charity. I threw them in the garbage. $80 down the drain. I have deleted my PayPal account and will never use them again.

I tried to get a refund from a foreign company pretending to be an American Veteran. The product I received was nothing like the ad described or pictured. PayPal's system would not accept my pictures. I tried numerous times and asked them for other ways to submit them to no avail. I got no refund. I could return it at my expense, but it was supposed to be from the U.S. I asked for a shipping label, but they wouldn't do that either. I tried to cancel my account, but they said I had money on my account so they couldn't. The only way to get the money out was to give them my bank account or debit card info. I don't want them having my personal banking info. That's crazy. Now Pres. Trump has made them refund me money that I can't get out either.

My only reason for using PayPal has been to shop at unknown sites. I recently did so and found out that my faith was misplaced. I authorized a payPal payment to Lunavelle's site for $71.94. This was the only charge I authorized PayPal to make. My card was charged $124.84 and the company showed me paying for an additional three boxes of their product. The company was nice and acknowledged the issue and offered to have me return the extra boxes. I disputed through PayPal and was rejected because the company sent the product. I appealed because I did not authorize the additional charges and that appeal was rejected. I will not use PayPal again, since they took away my only reason to use them.

Horrible customer service regarding fraudulent websites/businesses and sellers. You can provide all the evidence supporting the seller being fraudulent and they still side with them. I have been with PayPal 24 yrs and it only gets worse year after year along with the horrendous AI chat bots. Closed my account.

I have attempted to resolve issues with fraudulent billing, Paypal does nothing. I'm hearing impaired so chat works for me, but guess what, can't get anyone on chat that will help resolving issues. I had to go to my credit card company and close the account to get rid of Paypal. Worst company I have ever dealt with. Wish I could give them no stars.

I will never use PayPal again. I filed a dispute with a month ago and they strung me along and then denied the claim. I supplied all info that was asked for and in the end they sided with Ebay. You can't talk to a human. Ebay is just as bad and I will never use either again.

Poor customer Service. They just as like bloodsucker! Parasitic company. I hope will come soon a new truthful service!

Paypal has failed me with this dispute. 14 days go by. Instead of calling me saying they need more information they simply keep saying look at your email. Also the company has not responded to the chargeback. I wonder why. They know they are wrong for keeping the fee for a service that was not provided. Mastercard and paypal are not in good standing with me. It does not take a month to do a dispute.

Flawed dispute system that protects wrong-item merchants — 1/5 Stars. I recently purchased items online and received completely wrong products from the merchant. I immediately submitted photographic proof showing the invoice versus what was actually delivered, expecting PayPal Purchase Protection to resolve the issue under Significantly Not as Described.