PayPal Reviews

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About PayPal

Pros
  • User-friendly interface
  • Strong security measures
Cons
  • Funds held for extended periods
  • High fees for transactions

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PayPal Reviews

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    How do I know I can trust these reviews about PayPal?
    • 4,873,253 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
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    Customer Service

    Reviewed May 6, 2026

    After 10 years of using PayPal for my business, they decided to DEACTIVATE my PayPal for business account! They couldn't even give me a reason, and I was hung up on twice. Then I was told if I wanted my account issue resolved, I would need to send them a photo of my ID. After 10 years!!! I am disgusted with this company, and want nothing to do with them ever again!!!

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    TechRefunds & PayoutsStaff

    Reviewed May 5, 2026

    I filed a dispute and told them my account was hacked, and someone came in and paid themselves. They told me they take care of me and not leave me hanging, and I get my money back. But I didn't; they sided with the thief. I even sent them a picture of how they got into my account. I found a link they used. In the end, they still closed the case in their favor and then came back and said, I did something wrong and closed my account like I was the criminal. I wasn't buying anything. They made it look like I sent them money and authorized it. But I didn't, that's why I mean they paid themselves. I told PayPal several times that I didn't even know the person I was at work when this happened.

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      Reviewed May 4, 2026

      They suck, closed both my accounts, just because my friend tried to send me money from their account.

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      Customer ServiceRefunds & Payouts

      Reviewed May 4, 2026

      Purchased clothing item from China Rowe and Mercer. $69.99. On arrival not as described and faulty (zipper). Returned item at my shipping expense. Seller reluctant to refund. Filed case with PayPal. OMG then came the convoluted bot communication Pay Pal would not prosecute my case. Their "buyer protection" is really seller protection. After heaps of emails (mainly a bot) and Pay Pal stonewalling I gave up. The dodgy Chinese seller kept my $69.99 and the Returned dodgy goods. Hey avoid Pay Pal completely. Heaps of emails receipts AusPost tracking numbers. Pay Pal guff. Patrick

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      Reviewed May 2, 2026

      PayPal have messed me up. Stole my money twice, logged me out for no reason. I've been using Elizabeth ** for a long time and they just now blocking me, trying to say that I'm not the person. I gave him my social security ** unless social and still they won't let me have my money, now I think this is sad and I'm getting ready to delete this. PayPal is it's no good, it's not going to be stealing my money anymore, so I'll give you one so I'll give you one star.

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      Sales & Marketing

      Reviewed May 2, 2026

      I reported potential fraud scam of my paypal account to PayPal. What I got in return was not a resolution to the problem. I was blocked/ limited from my account without notification. I complied to resolve problem with providing information they requested. Their answer was to take the funds I had in PayPal and permanently ban me from use of PayPal. Because I reported a compromise of my account. I get banned and funds taken by PayPal themselves. Funds I needed to purchase medicine and other things needed. Upon asking why. The only answer was their decision by other departments was to indefinitely suspend my use of PayPal because I was compromised by unauthorized users.

      In other words I get hacked and provide the security measures they asked for to get my account closed, and I get banned. And furthermore they get my funds. This PayPal service company is corrupt thieves. People need to beware and spread the word about their corrupt illegal actions. They protect scammers, fraudsters, and penalize their clients that abide by their own regulations and policies. Just to take your money.

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      Customer ServicePunctuality & SpeedBillingTransparencyCommunication

      Reviewed May 1, 2026

      I had a very disappointing experience with PayPal. What should have been a simple and reliable payment platform turned into a frustrating process filled with unnecessary complications. First, their account limitation system is extremely aggressive. My account was suddenly restricted without any clear explanation, and accessing my own funds became a struggle. Even after submitting all the required documents, the review process took far longer than expected, with little to no communication from their support team.

      Customer service is another major issue. It’s difficult to get in touch with a real person, and when you do, the responses often feel scripted and unhelpful. Instead of resolving the issue, I was repeatedly asked to wait without any concrete timeline or proper updates. On top of that, their fees are quite high compared to other alternatives, especially for international transactions. When you combine that with the risk of sudden holds or limitations, it makes the platform unreliable for both personal and business use. Overall, I would not recommend PayPal if you value transparency, quick support, and easy access to your funds. There are better options available that offer more control and a smoother experience.

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      Customer ServicePriceStaff

      Reviewed April 30, 2026

      Worst services to get is PayPal. They can charge you whatever money they want, without any prior notice and curtesy call. Customer service is the worst, so rude and talk like they are entitled and own the company. They really don’t care about their customers!!! Stay away from PayPal, there are better services out there, Google pay, Apple Pay.

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      Customer Service

      Reviewed April 30, 2026

      Terrible customer service and arrogant people on the phone calls. I had two instances of fraudulent activities and they did nothing. I now have a permanently closed account. They need government investigation on their business practices.

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      Reviewed April 30, 2026

      You have zero protection when you use PayPal. The only loyalty they have is to the overseas supplier.

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      PayPal author review by Tammy Burns

      PayPal was founded in 1998, and eBay acquired it in 2002. The company now has nearly 200 million active customers, and in 2015 the company hosted approximately 4.9 billion transactions. Customers in more than 200 countries can use the company’s services and hold money in their accounts in 25 different currencies. Consumers can use the service to transfer money to other individuals, pay bills, make online purchases, make donations and obtain financing.

      • Online payments: Consumers can use PayPal to check out on millions of websites. Those who are uncomfortable putting their credit card information on lots of different sites can pay with PayPal, ensuring their information is stored with a single company.

      • Credit: PayPal Credit is the company’s financing option, which lets customers have flexible payment options. It can be used online, in stores and even to send money to someone else. Availability is subject to credit approval.

      • App: Using the PayPal app, customers can make purchases in brick-and-mortar stores with their PayPal account, send money from their mobile device and check out with PayPal when shopping on their device. The app is available for Apple, Android and Microsoft devices.

      • Recurring payments: Consumers can use their PayPal account to set up recurring payments for subscriptions for a variety of services, including Spotify, Netflix, Angie’s List, match.com, ancestry.com and more.

      • Fees: Customers do not pay fees when they make a purchase with their PayPal account. When consumers send money to another individual’s PayPal account and use money already in their PayPal account or in a bank account linked to their PayPal account, there is no fee.

      by Tammy Burns Deputy Editor, Personal Finance

      A former finance phobe, Tammy now devotes her career to ensuring that people don’t make the same money mistakes she once did. Her work has appeared in Fortune, the Toronto Star, Advisor’s Edge, Greedy Rates, and Money Under 30. She joined ConsumerAffairs in 2023. Tammy studied magazine publishing at Toronto Metropolitan University and has a BA in psychology from York University, and her earlier journalism took her from editing law books to writing restaurant reviews to reporting live from the Eyjafjallajökull eruption in Iceland. A part-time digital nomad, Tammy calls Toronto home but has also lived in Chiang Mai, Prague, Glasgow and rural Crete.

      PayPal Company Information

      Company Name:
      PayPal
      Website:
      www.paypal.com