QVC Reviews

I've ordered a few items from QVC. In each case, the quality of the products is marginal. If a product is on sales, definitely beware of the quality. Case in point, I ordered an item and it just stopped working after about 3 months. I clearly indicated that the product stopped working when I returned it. They shipped the item back and stated that if you want to return something it has to be returned within 30 days. I messaged customer service and they simply stated, "You returned the item in 4 months at this point you have to contact the manufacturer" and then disconnected the chat. I've heard they're not doing well financially. I give them 3-6 months at best.

The customer service for QVC is bad. After several products arrived incomplete or damaged they stated they could not make the order right and my only option was to return it. They no longer had the product in stock or it was something I had to deal with the manufacture about. They are clearly a third party broker and provide no support to the consumer.

This complaint is concerning QVC customer service and the quality of their products!!!! I purchased items on April 28. Items were returned on May 4 because I had to wait for QVC to mail and email me a return label, which now QVC charges $6.95. This Label used to come with your items, now you have to pay for it. I was told refund would be processed as soon as I called with tracking number. I'm writing this complaint on May 16 and I still don't have my full refund. I have called 7/8 times regarding how long it was taking!! Every customer service agent told me something different and lied to me!! They tried to charge $3.50 per item restocking fee. Then said no they they don't have that charge.

I will never purchase from QVC ever again. I bought Clark's Cloudstepper sandals from QVC. I have to have this brand because they're made for people that have problem feet. I ordered them in black. It took them two weeks to actually ship my package. I was so excited to get my sandals. Upon opening the box, they were not black, they were beige, they were not even the same style, and they were a completely different brand. So basically, they didn't have my sandals that I ordered, so they decided to just send me some random. A pair of sandals that are not even the same brand, style, or color that I ordered. If that isn't bad enough, when I called customer service, they couldn't be more flat. No apologies, no excuses, no attempts to replace. They told me they send me a shipping label to send them back. So now, I have to figure out how to print a shipping label, which I don't have a printer.

Terrible customer service response. First, there is no email or address to send a complaint. Next, the hold time is up to 45 minutes; four reps later and I'm still being charged for merchandise not received. I have no way to dispute this. NEVER AGAIN!!!!!

It is becoming impossible to watch QVC on Friday night. Mally is the most awful cohost they’ve ever had on this show in the evenings. She is the most annoying person next to Shawn, who is also so annoying. They refund and return policy is disgusting and I have been a long time customer and have spent a lot of money at QVC. Those days are coming to an end.

Billing is a scam! Easy pay doesn't tell you that after all payments are done, you'll still owe big interest to the bank, Synchrony, just for using their account, & it adds up fast, beware!!

Very deceiving sales tactics! Just bought westmore body coverage cream and they don't tell you on tv how much product you are going to have to apply, it's a lot!! And this stuff is very expensive! Then I find out they want $6.95 just to return it! Only cost me $3.50 to get it mailed! I ordered many things in the past and some of them were just crap! Done with QVC and their stupid customer service people! Give people their ** money back if they're not happy!!! Also done with hsn, sticking with Wal-Mart and amazon, never had a problem with them! Buh- bye!

When my order showed up in their system, part of the address was left off--which meant that the order wouldn't arrive at my correct address. When I called about that, and the order address was corrected, they charged me again for the purchase! So I had to call about the double charge. They wouldn't credit me the charge with the discount I was owed, but only the larger amount (said they would fix that later, which they did).

Wife recently purchased shoes on QVC. After trying them for two weeks, it was clear she was going to break an ankle if she continued wearing them. QVC REFUSED to take them back - they said there were not eligible for returns - EVEN IF THEY DON'T FIT! Nowhere in the original purchase order did it say they were unreturnable. BEWARE OF QVC fine-print (or no-print!) policies! I haven't even gotten the bill for these shoes yet and they are UNUSABLE! Thanks for nothing, QVC!

I was blackballed from writing anything after MY FIRST entry was to show them, things were NOT RIGHT. I was with them for well over 20 years and I have since stopped my account. They are about the size $15 over the pricing of the retail outside market MINUS their value of the day. Too many sociopath opinions and they travel in packs, hogging four hours at a time at very expensive salaries plus perks of shovel every free item you can. It is a shame QVC UK and torn up HSN is with them. The Beyonce cackling ** with the quirky Mick Jagger and JOE KILLING routine is off the wall. If you want to see how the presentation of an item should be, view QVC-UK. Just the facts. It is such a CLUSTERED group of them sticking together now. Items take forever to arrive from all over the place.

I ordered a pair of sandals April 15. My estimated delivery date was March 23 and nothing has showed up. I called in. They said they would get the order out. It is now April 4, 2026 and my order still has not shipped out. The representative I spoke to said the order is still not shipped. It’s in the process not sure what takes so long when the last representative told me it was being shipped out. It’s pretty irritating and they still cannot give me a definite answer. They said they would have escalate it like they said last time and still nothing!

Was going to get the blink camera, 4 more pieces put in my cart. Paid the bill and look. It was for two cameras only.

Just bad, they send you a promo code that was expired before it was sent out, in email, ha! There you go welcome 15% discount, total lie from the start. Very telling. I was always suspected this business to be questionable and there you go.

Just recently bought the Corey’s wings again. Previous purchases were pretty good, these wings were not so good. Very little spices and fatty. I will not be purchasing these wings anymore. Very disappointing!!!

2/9/2026, I just spoke with a customer service supervisor concerning shipping charges, I received two items in one package and paid for two shipping charges. I was told that this was correct? I asked him how QVC could charge for something that was not used? He said that all of their shipping is done this way. I asked him to explain further, and he said that if a customer called in and ordered six items and they were able to fit in one box, that customer would still be charged for six shipping and handling fees??!! I told him that is fraud! And QVC owes their customers a lot of money. I will no longer be shopping with QVC, they are crooked thieves!! And I am going to make sure that they get reported, and please anyone who reads this and has been overcharged also do the same, thank you!

I sent back 2 sweaters in October of 2025. My return was acknowledged but given for the wrong item. I called to correct this problem. Now, 3 months later, they insist I did not return the item and are recharging me for it. As of February 2, 2026 they continue charging me for the returned item, even though I have called numerous times to correct this. The problem has been sent to the escalation department and STILL no resolution.

I purchased a California King Serta Mattress set and it is sinking/sagging and I've had it less than 6 months. I contacted QVC and they referred me to Serta who sent me to their website for their warranty and to submit a claim. Which was absurd, they wanted to know which of their manufacturers made it and I had No idea. They wanted pics and to measure the depth of the sag. I re-contacted QVC to NO Avail. I purchased this set less than 6 months and the workmanship is poor and unacceptable. I am avid viewer and shopper of QVC for over a decade now and never had this experience. I do know I will have to replace this set and it definitely will be locally! I do feel that QVC has a responsibility to make this purchase good or reimbursement of the sale. I tried multiple time with their online Chat and they simply ended the conversation with a review; initially claiming they didn't see the purchase but eventually found it.

I ordered 4 items, Lycra bras, no wires. Super light weight. I paid $14.00 for shipping and I still haven't received all my order. The order was placed on January 8th. QVC separated each item out that I ordered and assigned an order number for each. One item came a week after I ordered. The other 3 products were "insufficient address" "returned to original sender", why?? Well, the order I received had my Unit number on it. Apparently, when QVC separated my one order into 4 different orders, my Unit number dropped, hence, insufficient address. It makes absolutely no sense since the first order that came had all my information on it. The other 3 didn't???? I did nothing wrong, I filled in all my information correctly because I received my first order, and now I have had an absolute nightmare trying to get my items I ordered.

I placed an order on Jan 8, 2026. Today is Jan 15 and it’s still in transit. I paid in full for this item because it’s an humidifier which is desperately needed and according to the customer rep -Kathleen- “it may be delivered by Jan 21.” In other words, there is no urgency on QVC’s part. I will get it “whenever” and I am supposed to be fine with that. I won’t order from QVC ever again.