Rhapsody.com

Michelle of Chicago, IL September 11, 2009

I Googles the following "redownload music purchased from rhapsody". 17.98 was lost. The first item that came up showed a link to their website said items could be redownloaded 3 times. When I called them about it because it wasn't working they said their policy changed in 2008. But they left the website page with the old policy up. I gave this company hundreds of dollars in business and they left old policies up they should have to follow them it's in writing and it's public. I will have to buy the album again.

Tiffany of Austin, TX July 29, 2009

Have had the Rhapsody players for a few years now. We only use it because of the great deal of what you pay to what you can download (unlimited songs from their site for around 13). This is great! THEN the problems of many: 1wont download songs properly, gets stuck even though I only tried 40-50 songs at a time they said 100 is the max at one time. SO you cannot leave it to download all your music overnight. PLUS Rhapsody crashes ALL the time, ALL the time, no joking. 2 IT DOESNT TELL YOU SONGS HAVE BEEN REMOVED FROM RHAPSODY's site! So, as your listening, the next song (or couple in my case) just begin to search for license. Well, it cant as there no longer is one for those songs. Apparently negotiations b/w the music labels/ artists and Rhapsody havent been going so well as ALOT of songs are gone now.

3 Customer service is horrible, yes they are rude, VERY unhelpful and could care less that you are having any problem at all. 4 I finally get the ridiculous player to work after HOURS AND HOURS of talking to customer service online and via web remedies from other people. Not holding my breath as this has been a problem from the beginning of the issues: works, then doesnt, works, then doesnt.

I have tried to find another player like it, there isnt any. Rhapsody literally BOUGHT ALL THE COMPETITION. NOT kidding! Look online, they bought out one other music download provider like it and yahoo music, I believe. (not sure what it was called) both had a very similiar set up of pay fee and get tons of music. From what I read it worked great.

SO, now back at having to use this 'piece' and continue to complain. SOME ONE please PLEASE invent another option, really people will use it if it works! Just take all the complaints, remedy those issues and ta dah! a business for you! One would think Rhapsody would do this and increase their business from HAPPY Customers instead of losing people due to all the issues.

maryanne of baltimore, MD June 21, 2009

i purchased a mp3 from radio shack 6/20/09 for husband trip. i tried to down load for 14 day free trail but i would not load to the player. they billed me rigth away for the month at 15.99 and 1.00 it does not work. i do not want service with them. i want a refund.

Lelia-Anne of Charlottesville, VA April 26, 2009

For months, our bank account has been charged 12.99 by Rhapsody. I thought my husband maybe had an account - he didn't or at least he didn't mean to. He had signed up for a FREE TRIAL and didn't realize they would start charging us. When he checked his account online (after having to ask for a password to be sent to him), he saw that there is no record on the website of his even having an account. It says "no active subscriptions".

He contacted Rhapsody and was treated rudely by the customer service rep. When he asked for a supervisor, she agreed to refund some of the charges but less than we felt was fair. My husband told her that we would be contacting our bank regarding the charges. She then said that since he was going to contact the bank, she wouldn't refund "one penny" of the charges. Is this extortion or what? I did actually have an account with Rhapsody four years ago and had extensive difficulty canceling that membership as well. Customer service is abysmal and this service is a sham.

James of Orlando, FL March 16, 2009

James of Orlando FL (03/16/09)
Bought a SanDisk MP3 player with a one month free trial at Rhapsody for free downloads. Download work well, but after one month all music from all three that I had bought, (one for my grandson my wife and myself) from each player was wiped off, and I can no longer put music on any of the players.

All three players are useless. The screen tells me that my subscription has expired--connest to your p.c. which does me no good at all.

Debbie of Chicago, IL March 7, 2009

Debbie of Chicago IL (03/07/09)
For the fourth time, I have only received a portion of the song I purchased and downloaded from Rhapsody.com. Last time, I only received 47 seconds of the songs, and this time only received 55 seconds of a 4:31 long song. I suppose since Rhapsody only charges 99 cents, they figure it is okay to rip people off! I have tried to resolve the problem through their help page, which is an absolute unfunny joke! The e-mails I send to them come back as undeliverable and their customer support page is a dead end!

Once the song is downloaded into my computer, it says the download is complete, even when I have only received a small portion of it. I am then no longer able to re-download it, even though I have paid for it.  I will no longer purchase ANYTHING from Rhapsody! By the way, the problem is not with my computer, as I have purchased and downloaded a lot of other music with no problems, including some from Rhapsody.

The consequences are not great, other than feeling totally ripped off. I will remove the charges from my credit card, but companies that make a habit of stealing from their customers violate the public trust, no matter how small the amount of the theft is.

Scott of Bradley, CA November 2, 2008

Scott of Bradley CA (11/02/08)
Simply signed-up for free offer for music, internet radio. Gave no credit card infomation, only phone number as required. Got billed on my AT&T phone bill for a long distance service I did not want. Telecumunication service in India.

Had to fight to cancel service I did not purchase. Phone company will not remove it from your bill. If not paid your phone service will be shut off. I contacted the FCC and the PUC, along with the company in India. They finally agreed to cancel my new account.

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