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Scootercatalog.com |
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Freda of Mission, KS October 21, 2009 Only part with mild dissatisfaction was the delivery time. They told me to be at my house between 11 - 1. At 12:30, I started contacting the shipping company, but the shipping number provided was not in the shipping companys database. I called numerous times thinking this might be a fluke, but it wasnt. The delivery did show up, but at 1:30. Was very easy to put together and I had it up and running in 1 day (thanks also to a friend who helped me out). Kelly of Pittsburgh, PA September 2, 2009 I ordered an X-Treme X-360 from ScooterCatalog.com December 2008. When we received the scooter the charger didn't work. I called scootercatalog's sales department immediately after receiving the scooter and left messages. I continued to email and leave messages and never heard back. Fast forward to September 2009 and I finally get ahold of someone at ScooterCatalog. I explained what happened and he said it wasn't "his problem". I asked for a manager and he laughed and said he was the manager. I asked for his name and employee id number and again he laughed and hung up on me. I emailed the Customer Sales Department and I got the below responses back. After googling scooter catalog to find out more about them, I found out it is a business run out of someone's house which is a huge red flag. Also other consumers have had the same problems I have. Wanda of Mountlake Terrace, WA April 24, 2009 I ordered a scooter on Dec. 19, 2008 for my son for Christmas. I arrived on Jan. 7. 2009. Upon opening the box, all exposed metal parts were rusted, and the back fender was broken. I emailed Customer Service immediately, and informed them that I would be calling UPS for return due to the condition that I had received the item. On Jan. 8, 2009, scootercatalog Customer Service acknowledged my email, and said there was nothing more they needed to give me, and would await info from UPS. On April 22, my Credit Card company emailed me, saying the scootercatalog was denying their claim for a refund of 399.00, saying they had never received the scooter back. I tracked it through UPS, and their representative had signed for the scooter on Jan. 19th. I then lodged a complaint against them on April 22 with BBBOnline, and now scootercatalog says they had refunded 361.00 to the credit card company, but has taken a 19% re-stocking fee, as they had decided that I just had returned the scooter because I did not want it, and that they had not found any damamge to it. Funny, first they say, they had not received it. Then they say, they had received it, but returned it to stock. What was the truth? They also said that UPS issued a claim check to me for the damage (I never received any check) and yet, they say there was no damage, and they returned the scooter to stock. What was the truth? The scooter cost 399.00, and the amount has not been refunded to me, or to my credit card in its entirety. The claim still has not been resolved with BBBOnline or with my Credit Card company. Donna of Troy, MI December 28, 2008 Donna of Troy MI (12/28/08) we tried to put the seat back on but the back fender that it was connected to was broken (probably because of the fall). The scooter-motorcycle was very cheaply made. Also, the battery life could not even get the scooter back into the garage without me pushing it. I called the 1-800 number to tell them what had happened. There website claims 100% satisfaction guaranteed. The man on the other end basically told me I was stuck with the scooter. He would not even offer to replace any parts nor return the scooter. We had a not so nice conversation on the phone. I asked to speak to the manager and he told me he was. I knew then I would get nowhere. I called my credit card company and they put a temporary credit on my account. This was in oct. one month later i recieve an email from scootercatalog.com claiming they had no record of my complaint. After telling them what had happend (again) via email, they gave me the ok to return the scooter. I shipped to scooter with peanuts, and shipping wrap in a brand new box that cost me twenty dollars. The shipping cost me another 70 dollars. In all it cost me 100 dollars to ship this scooter. The scooter cost me 256 dollars. When he recieved the scooter he claimed that the training wheels were worn, the seat was missing and the charger was missing. All of that is a lie. I have no need for any of this stuff. Why would I spend 100 dollars to ship something and leave out these items?! By the way, ups told me that the mailing address was a residence. RED FLAG!!! He told my credit card company all of his little lies and they reversed the credit. In the end he credited my account 150.00 dollars. He claimed restocking fee repairs, and missing items. I would not restock anything that could injure a child. I would pull it off the shelf and any other one out there like it. There were no missing items. Recalling the first phone conversation I had with this person, I figured I would just swallow my losses and move on. I accidentally stumbled apon this website. I'm glad I did. hopefully anybody out there who buys from scootercatalog.com reads this first. Advertisement
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