Complain about a product or service

Shoebuy.com

Rita of Fortuna CA (09/19/08)
Ordered shoes. UPS tracking showed they were delivered to Sunset LA instead of my CA address. I asked for a refund or new shoes and they said they couldn't do that unless they got the shoes back. I called and emailed and called again. All they cared about were the getting the shoes back and wouldn't refund my money. I have to dispute it through my Visa account.

Jamie of Austin TX (08/19/08)
The following text is straight from my BBB complaint: Copied from first email to customer service (7/30/2008): 'Hi, I am still missing one of my Aetrex casual posted/supported orthotic sets. I checked the tracking on all three and even though the order seems to be coming in three different boxes, all three have the same delivery date and time, which is not the case. I received the dress orthotics first, presumably on the 25th of July, and then one set of casual orthotics a few days later. I am still waiting for the other set of casual orthotics.'

My second email approximately a week later (~8/6/2008) advised them that I was requesting contact from a manager about this issue and that I planned to contact BBB and some consumer affairs websites if they failed to respond by Friday, August 8th. To be fair, I have waited much longer than I said I would. It is now August 18th.

I called customer service and requested to speak to a manager, who told me that they are still checking on the order. I asked if they would send a replacement pair of orthotics since they had not been able to find the original pair yet, and they told me they would have to charge me for them. This is unacceptable, as I have not received the missing pair, and do not intend to pay twice for one item. I demanded that the manager's supervisor call me tomorrow and advised them that I would be filing with BBB and the consumer sites this evening.

Needless to say, as of right now, I'm still out either $53.95 or the pair of orthotics they failed to deliver. I will be surprised if they bother to call me tomorrow. All they did two weeks ago was send a placatory email to keep me from complaining to BBB and Consumer Affairs, and then they promptly forgot about me.

Here is what I wrote in response to the BBB settlement sought question: I believe that Shoebuy.com has the responsibility to stand behind their guarantees of customer satisfaction, and their responsibility to ensure that shipments reach their customers in a reasonable amount of time. I believe that Shoebuy.com should do one of two reasonable things to fix this issue: 1.) Ship overnight, at their expense, a replacement set of the Aetrex/Lynco Men's size 8 Posted/Supported Orthotics; or 2.) Refund immediately to my credit card the purchase price, and any applicable taxes, of one set of Aetrex/Lynco Men's size 8 Posted/Supported Orthotics.

The purchase price I paid was $53.95 plus an unknown amount of tax, if any. Hopefully others who are being taken for a ride by Shoebuy.com are complaining to the BBB. The process is simple and if enough people speak up, Shoebuy.com will be forced to clean up their act or remove the BBB Reliability Program logo from their website.

Richard of Alexandria VA (05/10/08)
I ordered shoes from website,Shoebuy.com. After confirming order a window pops up asking that I click on it to receive a coupon for either a $20 or 20% discount on next order. The next screen welcomed me to having joined Greatfunsite.com. In small print I was told the first month membership was free, and thereafter, the credit card I used for my purchase from Shoebuy would be charged $11.95 each month. After some effort, I was able to contact someone by phone to disavow my desire to join their club. I sure many people leave the site without realizing they have been scammed. Richard Barnes

No real harm except deep frustration and having to make effort to cancel. Although still unsure since after talking to someone and be assured it was cancelled, I have received membership card so I will have to watch my credit card billing carefully.

Beverly of Tinton Falls NJ (01/19/07)
Website guarantees 110% satisfaction. Free Shipping - Big letters~ Is not clear on return label policy until you really search the site after a few pages. Only one label per order -my order was separated and a week apart-didn't think I was receiving order due to non responsiveness from customer service.

Had to pay for return shipping with a cost of 9.00. Suggest when providing there one return label they state that is the only one you receive and save until all parts of order are received!!!!

Michael of Tampa FL (11/28/05)
I purchased a pair of shoes on 11/26/05. At the end of the transaction I was asked if I wanted a gift certificate. I thought this would be a gift certificate or discount for my next pair of shoes. The next thing I know I am enrolled in Great Fun, a subsidiary of Trilegiant.

So far there has been no damages, but it has taken me over three hours to hopefully get my subscription to Great Fun canceled I want you to be aware that this is happening, especially since Trilegiant has been sued by three states. If my cancelation does not take affect, I will contact you again.

Maria of Scotia NY (04/22/05)
I ordered expensive run ning shoes. I was sent a pair of rubber flipflops. The company refuses to remove the charge from my credit card until the flipflops are received. They state this will be two weeks.They will not send the shoes I ordered for that period of time. They sent me a form indicating that I was returning the running shoes which I never received.They made no apology, nor did they respond to my subsequent emails.

I have to drive fifteen miles to a UPS outlet to return the shoes mistakenly sent. I cannot have the shoes I ordered for two weeks. There is a charge on my credit card for shoes I do not have.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Back to the top |