Shoes.com Reviews

Ordered my shoes on December 10 and received my shoes today. They were on the porch when I got home, tried them on and they fit nicely, can't wait to wear them at work. Been seeing these shoes on FB, so thought I'd give them a try.

This company is a total scam. I bought shoes in October. They arrived. They have plastic soles and they were too big. I immediately emailed them and asked how I can return them. It is now a month and a half later I've written them five emails. I've called them three times. They never respond. No one ever answers a phone and then I get a text saying they'll email me but they don't. Just a rotten company. Do not buy anything from them

I had an amazing experience at Shoes.com! The moment I walked in, I was greeted by friendly and knowledgeable staff who helped me find the perfect pair of shoes. The customer service was exceptional and knowledgeable. Thank you!!

We test hundreds of shoes a year across thousands of miles of running. Here's your in-depth look at their performance on the run. Good quality and amazing product. It's long-lasting. I am very satisfied with your service.

Great collection of shoes... Very good collection. Exclusive store as well as quality clothes. New stocks are always available. All collections are new ones. Place is also very pleasant!!! Very humble and well-trained staff, Amazing manager with absolutely deep concern for customers. Would recommend this store to everyone!!

Shoes dot com states that they have free exchanges which they do. However, if you don't want to exchange for a different size or a different style, and you simply want a refund, the site offers free return shipping label; however, they deduct $7.50 from your refund. I returned a pair of shoes for a refund and I paid for my own return shipping (I did not use their label). They deducted $7.50 from my return regardless. I was unable to get the site to return the $7.50 even though I did not use their free label. I never bought another pair of shoes from them again. I was probably their best customer.

I order 4 pairs of shoes from Shoes.com in 14. I've order same brand before in same size fit ok. This time they are too big. Been trying to return for over a 2 week. Each time they say they are having issues with certain return customers emails and can't process returns at this time. I'm not eating 330.00 in shoes. When they finally st their site up because it will be last its return date for that money is hire someone to exact my money in harm. I won't back down. Don't buy from this rip off site.

They have the worst customer service I've ever experienced in retail. I purchased a pair of boots which were too big in November. I received them 3 weeks later. I returned them in December for a smaller size or a refund. I have sent numerous emails trying to get a status on either with zero response. It's going on 3 months now with zero refund or acknowledgement of the status of my order. I feel cheated and question their business ethics. I will be contacting the BBB and I hope no one makes the mistake of doing business with this company if they expect any type of customer service. If I can give a negative star I would.

They made some promotion to collect the customers information, after that they cancel the order, keep the information, then sold to other company. It is the worst company in the United States. The worst worst company!!!!

If I can rate my experience negative star, I would. I purchased first time from Shoes.com and this will be my last time for sure. I received defective pair and wanted to make an even exchange. Customer service phone numbers doesn’t work, it says wait for first available and hangs up. I contacted thru email, 3 days later they sent me auto populated text that is not helpful. The exchange is impossible. In order to exchange, they require you to purchase same pair of shoes and provide purchase number with your return. However, when I went to buy same pair, the price was already higher. So, basically in order to exchange, you need to pay for the second pair,,, and in my case it would be more expensive pair. Then, how do I get the price difference when there is no one to help to answer my questions?