Walkfit LLC

Wayne of Ontario, NY November 18, 2009

I placed and then cancelled an order for WalkFit Platinum insoles on 9/5/09. The cancellation was via email and telephone call to their Customer Service. I also have acknowledgement of the emails. To date, they will only refund the cost of the product, not the shipping charges which are 9.99 and 19.90 on this CANCELLED order.

The agents of WalkFit are very rude and keep handing me off to other people. Their supervisor wouldn't do anything to help me. I have not received my full refund of 43.04 as requested and keep getting the run-around by their customer service.

Cammie of Chicago, IL November 2, 2009

I ordered two pairs of orthotics from an informercial on T.V. I received the orthotics, which have a life time warranty. I sent the orthotics back with a check for 5.95, to Torrance, CA 90502. When I hadn't received the replacement orthotics in a reasonable time, I called customer service, which turns out to be in India.

I spoke with "Brand" and "Ronnie" who were very rude, and no help and hung up in my face after I asked to speak to their supervisor. To this date, I haven't received my replacement orthotics. the orthotics were broken on the sides, and I just want replacements, not a refund. I am a senior citizen, and I feel I have been taken advantage ot.

Royal of Crossett, AR October 29, 2009

Bought the walkfit inserts with no problem. But then they sent two bottles of joint support pills and charged my credit card 44.85 without my premission. Sent the stuff back and called them, they were very rude and hung up on me. I'll now have to cancel my card and call the attorney general's office. Lost 44.85 and the flustration of being scamed!

Dan of Skaneateles, NY October 1, 2009

I have been a Walkfit orthotics customer for 6 to 8 years. They have a lifetime replacement warranty on their product with the customer paying 5.95 for S & H. Walkfit will replace for FREE, FOREVER. They are extremely slow in sending the replacement Walkfit (2 to 3 months). This delay is planned so they can sell you a second pair of Walkfits which I did purchase. The Walkfits last on the average of 6 to 8 months except the last pair which failed (cracked) in two weeks. Walkfit customer service always has the same excuses: 1. They never received the defective orthotics. 2. They never received the 5.95 S & H payment. I always have to remind them that I have a signed receipt that they received my shipment and a cancelled check number that my check was cashed and cleared my bank. They always try to tell me to cancel my check and give them a credit card number. They than suddently find the record of receiving my order and tell me it will be shipped in 7 to 10 days. In ten days I call them back and go through this same process. This usually goes on for 90 days or more before sending my replacement.

Liz of Chippewa Falls, WI August 6, 2009

In March of 09 I ordered Walkfit arches. There were also a number of promos that I accepted. One was a free 30 day supply of joint support formula. When the shipment arrived there was a one page descripton of Joint support formula included that indicated I was now on a bi-monthly shipping schedule for this product. I contacted the company via email to their customer service address, received confirmation of receipt of my email, and explained to them that I did not sign up for this and was not interested. I told them not to send it. On April 10th I received it anyway and my credit card was charged 44.85 for this product. I contacted them again by email indicating that I was not happy and to credit my account. I sent the product back along with hard copies of my emails to ensure my account credit occurred and that the shipments cease. I received another shipment in July with a charge to my account preceding delivery on 6/26. I just now sent yet another complaint to the complany and then noticed a number of complaints sites noting similar experiences. I have filed a formal complaint with the Better Business Bureau.

Ruth of Colorado Springs, CO July 29, 2009

I placed an order for orthotics (19.95) on the Walkfit LLC internet site, filled out the credit card information. Then I saw they were adding an additional "processing" charge of 9.95 in addition to postage of 9.95 (for an package total weight 11 ounces)so I backed up and removed my information from the forms. I did not see nor click on a final approval box. However, they filled the order, the items were shipped to me and their refund policy is that I may return it but shipping and processing charges will not be refunded. Totally unethical business.

Cecilia of Cottonwood, AZ July 4, 2009

I ordered arch supports only @ 19.95 with a S&H charge of 9.95-total 29.90 on June 27,'09. I did not get an online invoice like I've always had from other companies.I e-mailed WalkFit immediately and repeated my order and Asked for confirmation. Three days later they answered my e-mail by saying I ordered some "cushion" @9.95 plus an additonal S&H of 4.95-now my total is 54.75! They did not say anything about an invoice. I went online and saw that these people, once they get your credit card info.,send totally unrelated items and charge your account and add ridiculous S&H charges.

Anna of Elgin, IL July 4, 2009

Total Scam, I got my Walkfit insoles about 3 weeks ago and now they are charging me 44.85 for the joint formula. I called them up and they told me that I clicked yes on the internet about the formula and that I would have to cancel it and they would not give my money back. They also said you should have already gotten your second shipment and I told them I have not received it. Then they said to wait 5 to 7 buisness days. Well I reported it to my bank and told them that I am disputing the charges and they are trying to get the money back. I also canceled my debit card so they can not charge me anymore. My bank disputed it and got my money back. What a big scam

Anna of Elgin, IL July 4, 2009

Total Scam, I got my Walkfit insoles about 3 weeks ago and now they are charging me 44.85 for the joint formula. I called them up and they told me that I clicked yes on the internet about the formula and that I would have to cancel it and they would not give my money back. They also said you should have already gotten your second shipment and I told them I have not received it.

Then they said to wait 5 to 7 buisness days. Well I reported it to my bank and told them that I am disputing the charges and they are trying to get the money back. I also canceled my debit card so they can not charge me anymore. My bank disputed it and got my money back. What a big scam

Byron of Montclair, NJ June 22, 2009

I placed an order with Walkfit, LLC. I order 2 pairs of Walkfit inserts and 2 Walkfit gels. They gave me 2 small bottles of peppermint for the heals free. Now they had shipping options and I picked the Media Mail which is very cheap and it takes a little long to get to its destination. However, Walkfit, LLC charged my credit card 29.80 for Media Mail which is one of the cheapest rates.

I placed a call to the company and they said that they charged me per product on the shipping. How stupid could that be since everything came in 1 package.

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