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lAWRENCE of Silver Spring, MD November 4, 2009 For some reason Walmart.com doest not want their customers to have access to the customer service dept. contact phone number via the internet. It takes approximately one hour to find the phone number and process an exchange or return. It's like going to hell and back. God forbid you need to speak with upper management or the CEO. Forget about it. Shawn of Ludowici, GA October 26, 2009 order an ds game before it hit shelves. was told it would be here before husband deployed to iraq on the 26th, while tracking seen that the walmart.com intercepted this several times. complained and still nothing but interecpts, husband deployed without having a early xmas present to take to iraq, talked to a customer service lady today who stated I was being rude, due to my voice. well my voice is my voice, I don't like being treated like a 3 year old, and I was being very nice. Anyway they want to give me a refund now, which means 7-10 days and get this the game is now sold out! I spent two weeks going on with walmart.com. talked to customer service and the walmart store, they wouldn't even allow me just to pick up the item from the local store. they refused to do this, I'm so frustrated. now I can't stand it, took many hours and days to work with this company, Lori of Cardington, OH October 21, 2009 My daughter's boyfriend and myself purchased jewelry for my daughter for her birthday and christmas through the online part of walmart. For her birthday we purchased a heart necklace with both their birthstones and their names engraved. For Christmas we purchased a ring with both their birthstone and their names engraved. Between the two items we paid 110. Both items turned black and Walmart said there was nothing they could do because it was ordered online through Walmart. So basically I am out 110 for junk jewelry. Lesson Learned. DONT BUY JEWELRY AT WALMART! They do not back it. xue of houston, TX September 19, 2009 I have ordered a Economy Buster Orthopedic Mattress set online and it should be arrived from Sep 8th to Sep 14th. But I haven 't received it so far! I have to sleep on the floor! Could you help me to get my payment back to my account if I don't have the mattress set? It has been such a long time! I spend over three hundred dollars on it and I am just a student! At least I need something to sleep on! Robert of Norman, OK September 9, 2009 I e-mailed the WalMart e-mail address listed on the sales receipt to earn a chance at a large dollar WalMart gift card. After entering more personal data than I would normally do, the Walmart site staed that I would have to make a purchase at three of several sites listed to be eligible for the award of the card. I terminated the data entry at that point.... OH! OH! TOO LATE!!! I've been receiving about 20+ unsolicited e-mails from these WalMart vendors daily since I filled out their "FREE CHANCE" promotion... I am not a "Happy Camper" with Walmart right now and will see a manager on my next trip. I also plan to forward (in other words-"flood" these unsolicited ads to some vulnerable WalMart company site as their "reward!!! DEBORAH of CENTERVILLE, OH July 31, 2009 I ordered a cheaper camera i found on walmart.com that was not available in the stores, a Vivitar Vivicam 5022, 39, which i purchased by credit card on July 17, 2009. I have tracked it all week hoping to receive it by tomorrow, Aug 1, 2009, because that is my 15 year h.s. reunion. I had been calling customer service and the on site store checking the status but no one could tell me anything because no shipping info had been updated online since july 21. Today I received an email I was being issued a refund. I called cust. srvc and was told my order was lost, so they were refunding me my money. This terribly upset me because I don't have a camera for my reunion, I won't see the refund for who knows how long? and I do not have the money to go out and purchase a new camera. I have been back and forth on the phone between walmart.com customer service to their manager, Shante, who was mean and loud and not helpful, to the on-site store manager who told me they are separate companies so she couldn't help me either. So no one cares about my situation and no one is willing to do a thing for me, so hopefully I will at least see my refund sometime soon, but as for taking pictures of my 15 year reunion, ruined, and this is a huge deal to me! Camaris of Cleveland, OH May 16, 2009 i placed an order only for personailazed ring from walmart.com on april 30, 2009 they gave me between may 4th and may 17th of 2009 to receive the order mailed to my house. i have been waiting for about 3 weeks with or without the weekends included and it always say that my order is being processed. it is taking entirely to long for 1 item and for future references i will not order things online wit walmart. Nicole of Newyork City, NY December 18, 2008 I purchased a dresser a few weeks before Thanksgiving when my current one just fell apart,I had nowhere to keep my clothes and big mess.When I recieved the dresser I ordered from Walmart I had to put it together,It was half put together when we noticed it was damaged and had to be sent back,we sent back the damaged part.The replacement they sent was sent missing the pieces needed to put the thing together. Isabelle of Virginia Beach, VA March 26, 2008 I ordered a humidifier for my husband's Eczema, the shipment I received was damaged. I immediately contacted walmarts customer service, of course it was through email since that was all they had listed. After speaking with 2 different representatives (both of which had a seperate answer) I was NOT satisfied. I then began searching for an 800 number so that I could speak to a real person. That didn't exactly do me any good either. I had to call 3 different times and listen to the automated system for about 10 minutes before actually being connected to a representative. He was not helpful at all. I was told that I had 2 options...return it to the store, either for a refund which would take 2 billing cycles to be returned to my credit card or if they had the product available I could exchange it. The second option was to pay the shipping and handling to mail it back and wait patiently for a replacement. I don't understand, they took my money immediately, why should it take 2 billing cycles to receive it back? Furthermore, to claim to have such great customer service why can't they easily resolve a problem. I mean they could pre-ship the replacement to the store so that when I go to exchange it it's a 5 minute process. Mike of Columbus, OH August 21, 2007 I ordered a photobook utilizing the walmart.com online photo store. I arranged to have it delivered with their site to store service to pick up at my local walmart. I originally placed the order on July 1st 2007. I received an email stating the order had been sent to the store. I waited for two weeks and never got a response stating it had arrived. At this time I called the store who said I had to call customer service since there was nothing they could do about it. After speaking to customer service they marked my order as "lost in transit" and re-ordered my book. Again, I received an email stating that my order had been shipped, again I have waited two weeks. I sent another email to their customer service stating I wanted a 200% refund for waiting so long, or to have the order shipped to my house directly at no additional cost. My email was ignored and I got a form mail response stating they could reorder my book again. My main concern is that there are two copies of my personal photos travelling around somewhere. Somebody knows where they are, but apparently walmart, does not. Advertisement
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