Banfield Pet Hospital Reviews

My pet died so naturally I went to cancel her insurance thinking it was paid monthly but they billed me the rest of the year. So for 600 dollars I had to pay for an insurance that couldn't keep my dog alive. Super scummy. I'll never use them for their services again in the future.

I just had the WORST experience I have ever had with a vet clinic at the Kingwood facility located at 4521 Kingwood Drive. On June 2, 2026 I noticed my little dog's ear was swollen and somewhat firm. I got online to make an appointment at your Kingwood location as my dog's usual vet is in downtown Houston and not available. I made the appointment for 5:00 pm. I showed up on time and with my pet's records (on my phone) and I was told their "system was down" and my pet could not be seen. I was asked if I could "drop him off in the morning." I said I was not sure if it was an emergency and that I couldn't really come back in the morning.

I just called Newport News location w a complaint but was put on hold and no one came back on. I took my Beagle in Memorial Day for ear infection but all the vet did was clean his ears. Took him to my vet today and he had a large wax buildup in his right ear. Banfield vet never noticed that! So I was charged $44 for essentially nothing. Horrible experience for my dog and me.

I would say zero if I could. My dog died and I have to pay for the services or keep paying monthly payments which reminds me my dog of almost 20 years is dead. To my knowledge, I was never told this would happen if she died. Bad enough to lose my dog but to have to pay a ridiculous amount is NOT ok. I will never recommend Banfield to anyone & tell my friends & family about this experience. My dog is worth more dead than alive.

Very disappointing experience at Banfield on Coral Way in Miami. After more than 5 years as loyal customers, we were treated with disrespect and unprofessionalism. An employee named Vannessa refused to provide her last name and was extremely dismissive. It felt like the focus was more on selling unnecessary services than actually caring about pets and customers. We left frustrated and upset. Because of this experience, I’m canceling my wellness plan and will not be returning.

Worst company ever, use a local vet. I upgraded a plan on what I thought was a routine visit for some images. Turns out my dog was euthanized 4 hours later, but they are still making me pay despite my dog dying just after the visit. Had I known the severity of my dogs illness I would not have signed up, but it wasn't communicated to me until after. Stay away from the Wellness scam, my dog was only 8 you can see how great their wellness plan truly is!

They said that they couldn't handle my cat to give her an antibiotic shot and irrigate her bite wounds from another cat without putting her under. They didn't give her anything for pain and put her under while she could feel the pain. She was out of it for three days even though they said that they would reverse the tranquilizers... She must have screamed so much that she lost her voice. They also didn't call us for an update. We had to call them only to discover they hadn't started the procedure...But called ASAP when they needed to tell us that the bill quoted us earlier just because pricier....They tortured and manhandled our cat. And quoted us a very steep price because they knew we would pay anything for our cat.

I had a really bad experience with this business: I was lured to sign up for their Pet Wellness Plan which at the end, they make it really difficult to cancel it; lost my pet due to their negligence; got placed in collections for premiums of their PWP (after many attempts to cancel my membership due to negligence) which it now affects my credit score; submitted a complaint to the BBB and nothing was resolved (as many other complaints submitted); my reviews keeps getting removed…so at the end, this business keeps doing the same thing to other customers, complains and negative reviews keep piling up but nothing is done about it…this is unacceptable!

If I could, I would rate them less than 1 star on this app! I would strongly caution anyone considering Banfield Pet Hospital for their pet’s care. Between January and April of this year, I spent over $2,500 with them trying to get answers, healthcare and support for my dog, Bella. Despite that significant investment, when her condition worsened, I was told it would cost an additional $400 just to confirm what was already painfully obvious — that she was dying of cancer.

The staff has high turnover and that's with the vets too. It is just a high price clinic that gives vaccines and do not evaluate or assess the pets thoroughly. My dog had two fatty tumors removed and not assessed for cancer. Second removal was a few months ago and now my pet is terminal with cancer. Vets are not assessing pets thoroughly or lack skills and knowledge. I had to call around to local pharmacies while in the room with my pet due to busy staff. Staff stated short staffed that day. I didn't mind because I wanted the medicine my dog needed.

Chris from Hamilton Nj location in the Hamilton Marketplace is amazing! He is super nice, informative, polite, and just all around easy to talk to. He adores my pet, and makes us all feel welcomed and comfortable.

This has been one of the most infuriating and unacceptable customer service experiences I’ve ever dealt with. I scheduled an appointment for April 18, 2026, and showed up as instructed—only to be told, with no warning whatsoever, that a new computer system had been implemented and all appointments were canceled. No notification, no apology, nothing. My time was completely wasted. I then rescheduled for May 2 at the same East Meadow location, expecting the issue to be resolved. Instead, I received another call telling me I had to reschedule again due to the same system update. When I explained what had already happened on April 18, I was put on hold for over 20 minutes with no resolution or follow-up. While sitting on hold, I had to take matters into my own hands and book an in-room appointment at the Garden City location just to try to secure some kind of certainty.

I adopted an elderly cat from my local shelter. I took him to the Banfield Ocala East Location. I signed him up for the wellness plan for seniors. Unfortunately he was very unwell and I had to make the difficult decision to help him cross the rainbow bridge. When I messaged Banfield to cancel the plan they informed me that I had used over $900 in services and would need to still pay the remaining $700 and something. I’m sorry but there is NO way only 3 visits cost over $900. The only thing included in the plan was the X-rays and his exam visits.

We had a major issue with the office manager at the Hutto, TX location. They were understaffed and she was handling the work of a vet tech, so I am told. My dog Jax and I were in a room one on one, and she flat out wouldn't let me leave. She kept asking if we wanted additional shots and services not covered in the wellness plan that also weren't regularly scheduled. I understand hitting numbers, but this was flat out being held without consent.

I have had my dog, who is 14 years old (15 this year), on a Banfield Wellness plan since I got her. I paid $29.99/month for the wellness plan and have graduated from the puppy plan to the optimal wellness for my senior pup. The monthly rate for the plan has been increased annually (and I understand that with inflation); however, when my plan renewed this year in February, 2026, they raised my rate from $59.95 to $62.95 monthly with NO NOTICE! I did not feel a customer's renewal should be increased with NO advanced notice.

Banfield business office is absolutely the worst to deal with. They have zero care and compassion about what you are dealing with when you call them to cancel a plan for a Pet who has passed on. This is my second time having to deal with the cold inconsiderate behavior of professionals (and I use that word lightly) who only care about the bottom line and want to milk you for every penny, despite the fact that your pet is no longer around to take advantage of the plan. I will be paying for a plan until October or pay plan off now to cancel. Never again! I would rather pay considerably more money, have specialist available, and get the customer service my babies deserve!

Buyer Beware. I signed my Dog up for an annual plan. They recommended more lab tests that weren't covered. I decided it wasnt a good deal. As soon as I called the 800 number and told them I did not want to continue coverage past his anniversary date, they blocked him from additional care I had already committed to and paid for. They include 2 heartworm tests with the annual plan, but canceled Doug's second test in 9 months as soon as I told them I was not renewing.

My experience has been absolutely horrible with Banfield. When signing up I was told it would be a six month sign up and then I would have to renew it so when I called during that six month period they told me I had to keep the plan for another six months or they were going to charge me $4000. Also my dog is over the puppy age and they are supposed to automatically switch your dog to the next level of care plan when they turn one. They do not so when I went to go in to get blood work done they tried to charge me $300 and tell me it was not included in the plan because she was still on the puppy plan because they had her information wrong in the system.. I also want to say it seems as as when you take them there. Their care is based on money, not on care of the pet. This is the worst place to take your dog. Don’t ever take your dog to Banfield.

I’ve been waiting on hold for eight minutes for a simple question. How much is this med. The first time I went I was waiting 20 minutes for the receptionist – – when there was only one person in front of me. She couldn’t multitask a tiny bit. I went back in the afternoon. I was lucky there was only me, but then I was told the vet wasn’t there though I made my appointment online. I’ve also noticed that when I look up their phone number on Google and press the button for my local office, the phone number is different each time. I don’t even know if I’m really talking to somebody in San Pedro Office. Bottom Line: I don’t know if the same person is upfront, but I don’t understand the length of these delays. I really like the vet. I don’t think I’m gonna be able to keep her.

I was with Banfield from 2018 until this week when I had to make the awful decision to put my dog down. I asked them how to go about stopping the monthly payments for the wellness plan since I cannot use the services anymore. I was told that it is a contract and that I would have to continue to pay until the next renewal date. It is so wrong to have to continue to pay for something that you cannot use the services. Buyer beware.