Complain about a product or service

Del Monte Pet Foods

Ellona of Daleville, AL August 26, 2009

On 8/25/09, I purchased a 3.5 lb. bag of meow mix from a local Fred's Discount store. I brought it home, opened up,and poured out 2 pans of food for my cats. About an hour later I noticed that the cats weren't eating the food. All except one cat Jill, who is nursing five 6 day old kittens. She ate quite a bit of it. When my son noticed the food in the pan he called to my attention that it was molded. At which time I got the bag and examined it closely. There were no wet spots or torn spots in the bag. The bag is air tight with plastic coating on the inside.

I immediatelly removed the food from the pan and emailed Del Monte pet products to complain. I could not get hold of anyone until today. I called the store where I purchased it and the manager pulled 2 more bags off the shelf. She opened them and found them to be molded also. My concern is for my animals and the nursing kittens.

I contacted Del Monte claims about this and they said they had to follow procedures. In which I had to take cat and kittens to the vet and have it documented that the reason that the cat was sick was due to cat food. Then submit the claim and they would evaluate the claim and let me know something.

Normally I would not get Meow Mix as I buy nine lives(which is also Del Monte product). But didn't want to take the time to go to walmart for large bag. Fred's didn't have the nine lives so I purchased the meow mix. How can so many people who are getting rich from people like us who care for animals, not care about anything but the money? Unfortunately I had already taken a dog to the vet with an allergy problem that day and 2 days before. So I didn't have the funds to do so. We dedicate our lives to these animals and don't make a dime off them.

Josephine of Jacksonville, FL October 16, 2008

On September 26th I was at a Walmart picking up Purina Cat Chow, as a second thought I saw some Special Kitty and picked up 3 cans for my cats to try. When I got home, my two bobcats ran out to meet me as usual. I opened a can of Special Kitty and my little black bobcat was eating when I went into my kitchen to get another bowl. coming back to my patio baby was choking, I thought he may have had something stuck in his throat. He threw up a browqn liquid, then ran into the house into the cat litter box and this brown liquid was coming out of his rectum.

Whilst I was taking care of him, his brother, my other bobcat, they were inseperable ate the Special Kitty as well as the feral cats I feed and kittens. Both of my bobcats had slow miserable deaths, and the kittens I haven't seen again, some of the ferals are missing.

My other two cats in my back bedroom did not have the Special Kitty and they are fine. I called Del Monte from Walmarts and Walmarts refused to take the same cans off of their shelves saying it had not been recalled. My black bobcat took two anda half days to die, my other one, four days. This as I'm studying for important exams has put a big dent in my life. I buried the two together and could not stop crying. A treat I bought them, killed them. I changed all the kitty litter boxes and sterilized them and dishes with boiling hot water. I could not study for 10day I kept myself sedated. it has been a terrible ordeal.

Del Monte claims no responsibility for this. FDA said their Special Kitty in pouches was recalled. I really miss the cats badly. I didn't fix the two male bobcats as they, the males, are carrying the bobtail trait which is disappearing now.

All the cats died long lingering deaths. I buried the bobtails together. Some animal dug them up. My neighbors buried them for me the next day. I was and still am heart broken. Which I had never touched those cans as a second thought.

Linda of Yuma, AZ February 18, 2008

I purchased this product called Scooby Snacks at Walmart in Yuma, AZ. I gave my one year old Maltese a treat; it made her throw up, and she was sick for the rest of the day. I think this product should be taken off the shelves, and I should be refunded for this purchase. I will not buy Del Monte dog products again.

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