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High Tech Pet Store

2476 Palma Drive Ste A, Ventura, CA

High Tech Pet • High Tech Settles Deceptive Practices Charges • Consumer Complaints • Purported Compliments • High Tech Responds • High Tech Demands Complaints Be Removed

Dennis of Somerville TN (01/09/08)
In late 2006, I bought a pet containment system from High tech pet. In about June 2007, I spent almost two days trying to diagnose a break in the wire which is what the transmitter was telling me. I finally discovered the transmitter was defective. In July 2007, I did contact the company. I had to return the defective transmitter, and they did send a replacement. In about November 2007, I had to hunt down my pet several times while the system was supposed to be operating properly. After wasting more time, I discovered that the receiver/collar was only working at about 3-4 inches from the collar, and then only at a certain angle. I have e-mailed the company several times and have gotten no reply.

NO LOSS. I JUST WANT MY MONEY BACK SO I CAN PROTECT MY PET WITH A SYSTEM THAT WORKS.

Dennis of Boonsboro, MD January 3, 2008

Dennis of Boonsboro MD (01/03/08)
I purchased an invisible dog fence in April, installed it in June, and the wall unit stopped communicating with the collar after 2 weeks of use. The company responded to my complaint with a replacement collar at no cost. It still didn't work, so the company responded to my next complaint with new wall unit at n/c. New wall unit stopped working within 1 week. I requested a refund. I mailed the product back to the company as part of refund agreement and received an email in October telling me that refund would be processed. I did not receive the refund. I contacted the company 45 days after receiving the Oct email, was told that they would now process my refund (I guess I needed to 'remind' them). I have been in constant email contact since being told to expect refund, and still have not received it - they keep telling me it will be processed. I was happy with their replacement of parts. I was disappointed with the poor quality product. I'M SERIOUSLY UPSET WITH THEIR STALL TACTICS REGARDING REFUND. By the way, two other families in my neighborhood also purchased this product at the same time and all of our systems failed in the same manner. .

This adventure has cost over 100 with nothing to show for it. They got their poor quality product back, I haven't gotten my money back.

David of West Chester, PA November 28, 2007

David of West Chester PA (11/28/07)
I sent on August 27th a defective dog collar back according to their instructions. Despite many emails and phone calls I have yet to receive a workable dog collar. The collar is always on order and the one time they did send one out it was also defective. It is now Nov 28th and I am still waiting and have sent out more emails.

The dog was trained to respect the property line. Over the last three months he has forgotten and i have to walk the dog constantly.

Kevin of Lee's Summit, MO November 24, 2007

Kevin of Lee's Summit MO (11/24/07)
I bought a Humane Contain HC-7000 (High Tech Pet Products) from Sam's Club in March of last year. I was not able to install it until late April as the ground was still frozen. After about two weeks the collars quit working, so I replaced the batteries; but the collars drained the batteries in less than 24 hours. I sent them back and got replacements. About two weeks after getting the replacements they began draining the batteries, too. Once again I sent them back and got replacements. Within 30 days they also went bad. This time however, I have not gotten any replacement collars. I finally asked for a refund and was told the refund department only works Fri., Sat., & Sun. When I call on those days no one answers. I have sent 5-6 e-mails and have left 5-6 messages, but no one responds.

I have had to pay to return the collars three times at a cost of approximately 24.00 total. I have had to retrieve my dogs from the pound twice when the collars failed, at a cost of 190.00.

Barry of San Leandro, CA November 21, 2007

Barry of San Leandro CA (11/21/07)
I wish I would have seen this site before I purchased my dog door. The High Tech site sure does look consumer friendly and it looks like a company you would really want to do business with. Buyer beware. I sent them two consumer complaint emails through their site, no response. I called, no response.

I purchased one of their new model Power Pet pet doors through Sam's Club. it works ok...most of the time. Thats not good enough when your pet is stuck in or out. The door also does not work with the distance settings that are supposed to control how far away the dog can be to make it open. It also opens and closes when the dog walks by it from the side and it is only supposed to open on direct approach. This is a mediocre product and can not be depended on.

I have ordered a high quality, insulated, manual (saloon doors)opening replacement door from Moore Pet Doors, its a Plexidor brand. The people at Moore's are helpful and have a good reputation. Hi Tech??? I am not at all confident in them, especially with a web site that promises Nordstrom service and delivers less than a dollar store!

I will be returning my door to Sams Club, hopefully I will get my money back on the door. I will still be out the cost of two doggie door installations...a 150.00 error.

Ruth of Haslet, TX November 6, 2007

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