Complain about a product or service

High Tech Pet Store

2476 Palma Drive Ste A, Ventura, CA

High Tech Pet • High Tech Settles Deceptive Practices Charges • Consumer Complaints • Purported Compliments • High Tech Responds • High Tech Demands Complaints Be Removed

Kevin of Lee's Summit, MO November 24, 2007

Kevin of Lee's Summit MO (11/24/07)
I bought a Humane Contain HC-7000 (High Tech Pet Products) from Sam's Club in March of last year. I was not able to install it until late April as the ground was still frozen. After about two weeks the collars quit working, so I replaced the batteries; but the collars drained the batteries in less than 24 hours. I sent them back and got replacements. About two weeks after getting the replacements they began draining the batteries, too. Once again I sent them back and got replacements. Within 30 days they also went bad. This time however, I have not gotten any replacement collars. I finally asked for a refund and was told the refund department only works Fri., Sat., & Sun. When I call on those days no one answers. I have sent 5-6 e-mails and have left 5-6 messages, but no one responds.

I have had to pay to return the collars three times at a cost of approximately 24.00 total. I have had to retrieve my dogs from the pound twice when the collars failed, at a cost of 190.00.

Barry of San Leandro, CA November 21, 2007

Barry of San Leandro CA (11/21/07)
I wish I would have seen this site before I purchased my dog door. The High Tech site sure does look consumer friendly and it looks like a company you would really want to do business with. Buyer beware. I sent them two consumer complaint emails through their site, no response. I called, no response.

I purchased one of their new model Power Pet pet doors through Sam's Club. it works ok...most of the time. Thats not good enough when your pet is stuck in or out. The door also does not work with the distance settings that are supposed to control how far away the dog can be to make it open. It also opens and closes when the dog walks by it from the side and it is only supposed to open on direct approach. This is a mediocre product and can not be depended on.

I have ordered a high quality, insulated, manual (saloon doors)opening replacement door from Moore Pet Doors, its a Plexidor brand. The people at Moore's are helpful and have a good reputation. Hi Tech??? I am not at all confident in them, especially with a web site that promises Nordstrom service and delivers less than a dollar store!

I will be returning my door to Sams Club, hopefully I will get my money back on the door. I will still be out the cost of two doggie door installations...a 150.00 error.

Ruth of Haslet, TX November 6, 2007

Ruth of Haslet TX (11/06/07)
I purchased an electronic doggy door from High Tech Pets for my home that I was custom building. The door didn't work. Contacted them in July and after repeated emails, finally received a new door in September. However, it too is not working. My husband took both transformers  to get them tested and neither one of them work. High tech will not respond to any emails I send or my request for help on their website.

I have a hole in the wall of my .5M home. And, I have paid 300 for a door that doesn't work.

Ronald of Saluda, VA October 5, 2007

Ronald of Saluda VA (10/05/07)
I bought the sonic trained for cats & dogs from the online High Tech Store. The product never worked. I was looking on line to find the address to return the item when I found all of the complaints against the company

my complaint is that I paid 50.00 + shipping for a product that never worked.

David of Macon, IL September 25, 2007

David of Macon IL (09/25/07)
I have seen numerous complaints posted abd I cannot agree anymore with the experiences everyone is having, both with the customer service and the product itself. I too, purchased a pet door from this company only for it to die a few months after installation. I luckily purchased mine from a reseller (samsclub.com). This has been my salvation! Basically, Sams Club offers a 12 month customer satisfaction guarantee on this! So when the door goes out every 4 - 6 months, I email samsclub and they send a replacement door and I send back the junk one! I had the door installed professionally and I only need to unscrew the inside panel of the door.

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