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High Tech Pet Store

2476 Palma Drive Ste A, Ventura, CA

High Tech Pet • High Tech Settles Deceptive Practices Charges • Consumer Complaints • Purported Compliments • High Tech Responds • High Tech Demands Complaints Be Removed

Ruth of Haslet TX (11/06/07)
I purchased an electronic doggy door from High Tech Pets for my home that I was custom building. The door didn't work. Contacted them in July and after repeated emails, finally received a new door in September. However, it too is not working. My husband took both transformers  to get them tested and neither one of them work. High tech will not respond to any emails I send or my request for help on their website.

I have a hole in the wall of my .5M home. And, I have paid 300 for a door that doesn't work.

Ronald of Saluda, VA October 5, 2007

Ronald of Saluda VA (10/05/07)
I bought the sonic trained for cats & dogs from the online High Tech Store. The product never worked. I was looking on line to find the address to return the item when I found all of the complaints against the company

my complaint is that I paid 50.00 + shipping for a product that never worked.

David of Macon, IL September 25, 2007

David of Macon IL (09/25/07)
I have seen numerous complaints posted abd I cannot agree anymore with the experiences everyone is having, both with the customer service and the product itself. I too, purchased a pet door from this company only for it to die a few months after installation. I luckily purchased mine from a reseller (samsclub.com). This has been my salvation! Basically, Sams Club offers a 12 month customer satisfaction guarantee on this! So when the door goes out every 4 - 6 months, I email samsclub and they send a replacement door and I send back the junk one! I had the door installed professionally and I only need to unscrew the inside panel of the door.

Dolores of Kings Park, NY September 14, 2007

Dolores of Kings Park NY (09/14/07)
I purchased this 299.00 door and a collar at 29.95. When I paid a carpenter 250.00 to cut a hole in my wall and install this door and added fence to my yard outside this door, I had spent close to 1000. for the conveniance of having my pet have the freedom to come and go as he needed. This was only a dream on my part. the door was installed and didn't work.

I bought new batteries for the collar and it worked but sporadically. After a couple of months of this on and of working on the door, it didn't work at all. I purchased another collar for an addional 29.95 from them thinking this was the problem. It wasn't.

I contacted HighTech and was told to return the door and they would reimbursement for the shipping from NY to Ca. which was 40.00. That was Aug.20th, yesterday Sept. 13th I received the supposedly repaired door, had it installed again and guess what! It still won't work. I now have a hole in my house and with the cold weather coming it is a new problem.

Joe of Carmel, IN September 3, 2007

Joe of Carmel IN (09/03/07)
I am out well over 550 on products that are completely worthless and destroyed a 500 exterior door for a completely worthless pet door.

The products and service that High Tech provides is unspeakable. I purchased their Humane Contain 7000 fence, Deluxe PowerPet Door, two multi-purpose fence/down collars and have four batteries/charger for the door. Not a single product work after just a couple months. Their customer service is just as poor as their products. They originally replaced a multi purpose collar that never worked along with the rechargeable batteries with more products that don't work. Since then the electric fence stopped working and they claimed they would replace it but four calls later claiming they would send a new one yet never doing so. I have since spent 300 on a different company fence that actually makes a quality product.

Here is a summary of the junk I purchased:

The fence transmitter quit working and their service rep said they would send me a new one about 3 months ago. I called back about 3 weeks ago and they said they would ship one out right away via Priority and I still don't have it.

The collars have always worked poorly. They replaced one that didn't ever work. Now I have one that randomly shocks my dog while in the house and no where near the boundary wire and another one that makes a humming sound and will drain a brand new 3 battery in less than 24 hours.

Their rechargeable batteries/charger for the pet door will only take a minimal charge that will last for about 2 to 5 openings of the pet door before they run out.

I have spent over 550 and cut a hole in a 500 exterior door and all I have is a pile of junk that doesn't work at all. Only after going through this nightmare did I find online comments from many other customers that this quality and lack of service is the norm and not the exception.

Close to 600 in worthless products and will now have to spend another 500 to replace the exterior door that has a worthless Power Pet door in it.

Jason of Attleboro, MA August 24, 2007

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