Complain about a product or service

High Tech Pet Store

2476 Palma Drive Ste A, Ventura, CA

High Tech Pet • High Tech Settles Deceptive Practices Charges • Consumer Complaints • Purported Compliments • High Tech Responds • High Tech Demands Complaints Be Removed

Kimberly of Chula Vista, CA August 20, 2007

Kimberly of Chula Vista CA (08/20/07)

We purchases a Automatic Pet Door which took about 2 months to receive from order placement. We received it in Dec 05. The automatic door stopped working and was replaced under warranty in Nov 06. HT sent us a replacement door and THEN we returned the defective. This was an acceptable way of exchange so to not leave a whole in my house for anything or anyone to enter. Today, Aug 20, the door intermittently fails to opening.

I contacted HT and spoke with the Office Mgr who told me I would have to send in the defective door in for repair, leaving that gaping hole in my home and that they did not currently have any replacements or any on hand for a new order if I chose to place. There were no exceptions to this rule of return.

Mackenzie of Avondale, AZ August 13, 2007

Mackenzie of Avondale AZ (08/13/07)

Bought the automatic pet door and collar from this company and installed it into our wall. Of course, we neglected to check and make sure the door worked before cutting a hole into our house. Once installed the door would open but only if you manually pushed the button on the unit itself, not if you just used the collar. We emailed the company about the problem and received an automated response the next day. After a few days without any additional response, we tried again, same automated response with no contact from a real person.

We finally decided to buy a new collar from Sams that was supposed to work and since it was only 10 we thought, no big deal. Unfortunately, the problem was not with the collar. We finally purchased a regular flap dog door just to use until we could get this one to work. This went on for a month. We finally decided to open the automatic door up to see if something was obviously wrong that we could fix.

We did find that the weight that closes the door slams so hard into the wire that connects the collar sensors when the door is opened, that it unplugged the wire. We thought that repositioning the wire so that the weight would not hit it would fix the problem and we were amazed at such a huge design flaw. This still did not fix the problem. After further testing, and a few more days, we discovered that the sensor wires were connected incorrectly. Now that we have fixed the miswiring and repositioned the wires so that the weight no longer hits them, the door works perfectly.

Still no word from this company. I can not believe that after paying 200 for this door we still never had any customer service to speak of and had to rebuild the door ourselves! I will never buy another product from this company.

David of Knoxville, TN July 30, 2007

David of Knoxville TN (07/30/07)
I ordered the high tech pets invisible fence, i also ordered an extra collar and extra batteries for the collar. The order cost 201.00 The order said it would be delivered in 6 business days. Two days after ordering the 201.00 was taken from my checking account. It has been over 3 weeks and i still have not received my order. I did not receive a confirmation of my order or a order#. I have tried to call & email High Tech Pets Products several times and still no reply via email and no answer when I call. I just now found all the complaints on this business while trying to find other ways of contacting them. I am very furious and I just want my money back. They can keep their product because I dont want it.

Clay of Hattieville, AR July 19, 2007

Clay of Hattieville AR (07/19/07)

I ordered a containment fence, HC7000R. After three weeks, it had not come so I began to try to contact them but all I get are computer-generated emails. They will not call me back! I am trying to get my money back but am having on luck with that either. I will never use this company again.

Dave of Hampstead, MD July 12, 2007

Dave of Hampstead MD (07/12/07)

As a follow-up to my earlier comments (May 22, 2007), High Tech Pet has now delivered a replacement door, a mere six months to the day after I shipped mine to them for repair. Included was a slightly redesigned collar eliminating the flaky switch that has probably caused many of the dead collar complaints, though the new design still appears prone to damage from the moisture it will be exposed to should your pet ever venture outside. High Tech Pet's products do live up to their billing as ingeinous (as it was spelled on the packing list), but sabotage themselves through cost-cutting engineering shortcuts and abysmal customer service practices.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.