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High Tech Pet Store

2476 Palma Drive Ste A, Ventura, CA

High Tech Pet • High Tech Settles Deceptive Practices Charges • Consumer Complaints • Purported Compliments • High Tech Responds • High Tech Demands Complaints Be Removed

Dave of Hampstead MD (07/12/07)

As a follow-up to my earlier comments (May 22, 2007), High Tech Pet has now delivered a replacement door, a mere six months to the day after I shipped mine to them for repair. Included was a slightly redesigned collar eliminating the flaky switch that has probably caused many of the dead collar complaints, though the new design still appears prone to damage from the moisture it will be exposed to should your pet ever venture outside. High Tech Pet's products do live up to their billing as ingeinous (as it was spelled on the packing list), but sabotage themselves through cost-cutting engineering shortcuts and abysmal customer service practices.

Chris of Eagan, MN June 22, 2007

Chris of Eagan MN (06/22/07)
Having read the guarantee by High Tech Pets that their products have 99% satisfaction and a 100% return policy that states "If any product fails to perform to your satisfaction, simply return it within 90 days for a full refund including the original shipping charges. We will repair or replace your product at no cost for one year. All returns are entitled for free pick up at no charge to you." we decided to order a Hush Puppy Collar.

We were excited to try this product on our yippie Corgi. The setting was turned all the way up and I tried to test it before putting it on our dog. It was really hit or miss as to whether or not it would beep but I figured that it was most likely because I was not a dog. So after putting it on her she barked several times, nothing. In the ten minutes and three attempts at adjusting it, it only went off twice.

Clearly disappointed I took the collar off of her and attempted to take out the battery. Unfortunately the device is so poorly constructed that the back of it wouldn't come off despite my efforts and I was unable to retrieve my brand new 3 battery, oh well.

My wife sent their company an e-mail asking for a return and received no reply. Finally when she did, she was told to put in the header Not Happy and return the e-mail. Though she at this point wasn't too upset about the whole thing, she obliged and sent off the e-mail. For the next week, nothing. Finally this e-mail came:

Jennifer,

I sent you an email on June 15th with return instructions. We don't provide call tags to pick up merchandise return for refund only for replacement or repair. We also don't send out return boxes. I will send the email I sent to you on June 15th for the 3rd time.

Thank you.

Marcella

Besides the obvious rudeness of the e-mail implying that this was my wife's fault, it was also full of deceit. She went back and even checked her junkmail, no e-mail from Marcella. We were both also put off by the satement that the return was not covered because it says in the guarantee that "All returns are entitled for free pick up at no charge to you." It says NOTHING of only certain returns!

Having read this e-mail I have now been trying to call the company for two days but nobody is there despite the advertised 8:30-4:30 Pacific Time. I came across this website and was not at all shocked to read all the similar stories of deceit and malfunctioning products. I feel as though we have completely scammed by this company and it looks like even a settlement with the Ventura County prosecutor has not deterred them from continuing this sort of business practice. At this point I am fairly hopeless that we will ever see our money or a return box.

Thank you for not backing down when their lawyer threatened you. I only wish I had come to this site before I was scammed by this company.

Marilyn of Sagamore Hills, OH June 11, 2007

Marilyn of Sagamore Hills OH (06/11/07)
I purchased the power pet door in 2003. When I first received the door it worked very well. I had a dog who was ill and needed the door because she was unable to hold her water for any length of time. The door suddenly stopped working. It took me three weeks to contact customer service who told me that I had to return the door at my own expense. I returned the door by UPS. I had gotten a promised delivery date from UPS.

After the amount of time had passed that the door would be returned, I contacted customer service again and they told me that they had received the door a week after the date promised by UPS. I checked with UPS, and they confirmed that the door was delivered to High Tech Pet, Inc. on the date promised.

When I finally received the new door, again it worked for a while before suddenly not working. I replaced the collar on my dog, the door worked for a while. When the door stopped working again since I could not be without a door again, I purchased another door as a replacement and attempted to get a refund for the other door. It was winter time by this time and I could not have a gaping hole in my wall and plastic covering this whole would not work well in Ohio. The second door arrived damaged and I was told that I could not return it.

So now I am the not so proud owner of two of these doors and several dog collars and none of them work. I have tried non-electronic doors, but my dogs will not use them. They are afraid and will not push open the door.

I am out several hundred dollars for doors and collars, I have a gaping hole in my wall which is boarded up. So much time has passed I doubt that anything can be done. I will never purchase another time from this company nor will I ever recommend them to anyone else.

Roger of Apopka, FL May 30, 2007

Roger of Apopka FL (05/30/07)

I purchased their large pet door and accessories (extra collar, battery charger, etc.) After less than four months of use, the door stopped working. I contacted the store and received no response when I asked about returning the product. I figure I've wasted over 500 and plan to go with a low tech solution.

David of Hampstead, MD May 22, 2007

David of Hampstead MD (05/22/07)

My Power Pet PX1 pet door (purchased in May 2006 through 'America's Pet Store') failed in January 2007, still under the 1-year warranty. Per instructions on the High Tech Pet website and phone recording, I returned the unit at my expense to their address for repair or replacement; postal records show it was received on 16 January 2007.

As of 22 May 2007, I have not received my door, nor any communication from the company -- their phone connects directly to a prerecorded message, and e-mails are answered only by an automated response promising a reply within 24 hours.

Deborah of Phoenix, AZ May 7, 2007

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