Complain about a product or service

High Tech Pet Store

2476 Palma Drive Ste A, Ventura, CA

High Tech Pet • High Tech Settles Deceptive Practices Charges • Consumer Complaints • Purported Compliments • High Tech Responds • High Tech Demands Complaints Be Removed

Deborah of Phoenix AZ (05/07/07)
I received a High Tech Power Pet Door and loved it. After four months of use, the lift mechanism gave up. It has been over one month since I sent it in for replacement. I have not heard anything from the company. They do not respond to emails left at their website. The product was purchased through Sam's Club. Sam's Club defers all responsiblity to High Tech.

The large door area is now temporarily covered. I live in Arizona so I am concerned with heat issues as we move into summer. I have had to rearrange my schedule to ensure that my dog is able to relieve herself outside. I understand there has been a settlement but for those of us who did not know the issue was larger than our purchase, what is this company doing to resolve the complaints? Are they still in business?

Mark of Ramona, CA May 2, 2007

Mark of Ramona CA (05/02/07)
We ordered new collars for our pet door on April 12th of 07 and as of May 2nd no collars at our door. We have left 9 email with no response and also 15 phone call with no one to answer the phone and no response to the message. This company is terrible they dont have bad customer service they have no customer service. They also charge your credit card before they ship your order and they dont even ship your order.
We have a dog door that will not operate. Our dog can not get out when he needs to.

Stewart of Des Moines, IA May 2, 2007

Stewart of Des Moines IA (05/02/07)
I am the father of Cameo who ordered one of these electronic pet doors. She rents, so we ordered the patio door version so we wouldn't have to cut into the house. She had problems with the collar failing - apparently they won't tell you that it cannot withstand even the slighted amount of moisture. Huh? These are dog collars, so the dog can go out to do his business, and last I knew, dogs aren't quite smart enough to know not to get the collar wet. Most places except high desert, have rain, and dogs will go out even in the rain if they have to go. The whole idea of the door and collar is so your animal can go out unattended. What are you to do, lock the dog in if the forecast is for rain? Why have a pet door at all if he has to stay in and go on the carpet on rainy days?

I am involved because we used my credit card, so I apparently am out the 700 plus for the door and another 66 plus for two replacement collars paid for but never received. And without the collars, the door is just so much dead metal and plastic. I am 64, disabled, and retired, so I have the time to attempt contact with this merchant. I have called them twice a day, at various times of day, for the last 10 days. Same message--customer service is not available and to go to the web site. The only options on the web site are call the number that is never answered or email the customer support. Yeah, right. I have done that too, and all I ever get is the automated response telling me that they will contact me withn 1-3 days. To date I have not heard from them.

I have a small fixed income, and really cannot afford to be screwed out of some 800 for nothing. I am currently working with Visa over this, but what really needs to be done is all of you send a complaint to Amazon.com and E-bay and any other place where these people try to sell their products and reference all these complaints. (I am printing them out to send to Visa in hopes of getting my account credited). These problems usually don't show up till after feedback is left. Complaining AFTER the fact doesn't seem to be hurting their ability to continue to sell these products and then become unavailable.

I plan to, and I hope more than one of you will also, contact the FTC, since their advertising and sales cross state lines. Too bad we all only read these warnings AFTER we made our purchases. If you are one of the lucky few who are reading these before buying, I won't tell you not to buy, but PLEASE THINK CAREFULLY ABOUT THESE COMPLAINTS BEFORE BUYING FROM THESE PEOPLE.

Fred of Scotts Valley, CA May 1, 2007

Fred of Scotts Valley, CA (05/01/07)
I think this business may be closed. They don't answer any of their phones now, not even their Sales lines? Any email sent to them is returned undeliverable because their mailbox is full. Not a good sign.

I returned a product for warranty replacement, it's been 2 months and nothing. No way to contact them, no refund, no warranty replacement, nothing... It's a black hole at the other end.

Holly of Des Moines, IA April 26, 2007

Holly of Des Moines IA (04/26/07)
We purcheased in Sept of 2006. The door quit working in January. We returned it in February. After trying to reach a human voice multiple times, also e-mailing the company, customer service, and the president Nick Bonge, still no door, no returned calls, nothing. I bought the products in good faith, I am not trying to make trouble, I just want a refund. The writing is on the walls here, many complaints to be found on the internet.Most complaining about the same poor products and worse customer service. Apparently this company is used to having people give up. Because that is what happens eventually, not worth it anymore.

I am going to pursue this matter, I am tired of companies touting their great customer services and products, only to dupe people into spending their hard earned money, and then not standing up for themselves. I will not take this sitting down. I am contacting the BBB in Ventura California, and filing a complaint.

Cameo of Orlando, FL April 26, 2007

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.