Complain about a product or service

High Tech Pet Store

2476 Palma Drive Ste A, Ventura, CA

High Tech Pet • High Tech Settles Deceptive Practices Charges • Consumer Complaints • Purported Compliments • High Tech Responds • High Tech Demands Complaints Be Removed

Richard of Morrison, CO May 9, 2009

I had purchased a pet door from Pet Smart after they had advertised a 125 rebate. There were other sources for their large pet door but I paid a little more thru a retail outlet because with the rebate it was a little cheaper that way. This was in December 2008, after numerous calls, I still have not received a rebate check. I feel this is outright fraud and these people should be shut down.

Shirley of Skipwith, VA April 15, 2009

Shirley of Skipwith VA (04/15/09)
We purchased this system to contain our dogs and have had nothing but trouble. The transmitter went first. We got that replaced. Now the collars will beep, but there is absolutely no shock or tingle to correct the dog from crossing the line. We wnat a refund on the whole system, the extra collar we purchased, and all the batteries we purchased.

Greg of Great Falls, VA February 14, 2009

Greg of Great Falls VA (02/14/09)
Purchased Power Pet large dog door from Hi Tech Pets web-site in February 2009 to replace a much older Hi Tech pet door that had simply worn out from years of hard use. The door arrived and we installed it, but the door seems stuck going up and down. It won't close unless we turn the power off. Tried to call customer service, but got no response. Tried again, but got no response.

We then did a quick search on the internet to find solutions and discovered (to our surprise) that this may be the worst rated company on the planet for customer service. We'd love to get this item to function as well as our old one did--maybe we were just lucky with the old one???--but are really worried now based upon the many complaints we've seen and the fact that Hi Tech Pet won't answer their phone.

Out about 400 bucks. We really wish we'd have purchased this from Pet Smart rather than directly from Hi Tech Pets...at least we'd be able to get our money back.

Helena of Kc, MO February 8, 2009

Helena of Kc MO (02/08/09)
I too have purchased not one but two automatic pet doors from High Tech Pet and now am out of about 600 dollars. complained many times to no avail. only purchased the second one because I had a huge gapping hole in my wall. Live and learn. I do have to say that since them I have purhased a Solo Pet Door and in the last two years have had no problems with it. In the short term it did cost more, but since it runs on megnats instead of inferred in the long run you end up not having to buy batteries and you have peace of mind that it works.

Christine of Littleton, CO January 3, 2009

Christine of Littleton CO (01/03/09)
We purchased a large power pet door in March 2008. in the last few months, the door no longer works. testing the collars seems ok, and able to manually open the door, but collar sensors do not open the door anymore. This item is supposed to have a one year warranty. I emailed this company on 12/20/2008. got what appears to be a form response that the tech support will usually contact within a day. now it is two weeks, 6 emails, and 3 phone calls later. unable to reach anyone via phone and no way to leave a message.

This company just does not seem to care. Economically, given we have not been able to have our dogs go in and out of their own in the CO winter at 7600ft elevation, we have spent a lot of money on dog daycare that were no necessary. I am now going to file a complaint with the BBB as well.

Chad of Sweet, PA November 14, 2008

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.