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High Tech Pet Store

2476 Palma Drive Ste A, Ventura, CA

High Tech Pet • High Tech Settles Deceptive Practices Charges • Consumer Complaints • Purported Compliments • High Tech Responds • High Tech Demands Complaints Be Removed

Chad of Town, PA November 14, 2008

Chad of Town PA (11/14/08)
i had purchased the invisable fence for my two dogs. after spending an entire weekend having the wire barred (1000 feet) i was having trouble with the collars. after about a month both collars stoped working. i left the collars on the dogs to give them the impression that they would still be shocked if the crossed over the line. on November 14th, 2008, 12:05am, right before bed i decided to take the collar off my dog so he could sleep more comfortable through out the night. what i was about to revel was so horrifying that i could have almost driven right to the man and women who invited this garbage and put that collar on each of them and shocked them until they pissed their pants. as i looked at my dogs neck i noticed to burn marks engraved into his neck like he was branded. i have 15 picture proving my statement i will not let this rest. if anyone would like to view these i will be more then happen to send them to you.

Cheryl of Haverhill, MA October 17, 2008

Cheryl of Haverhill MA (10/17/08)
I am agreeing with the many others listed on this website. I purchased a power pet door, installed it in a new house, it did not work properly from the start. I fought to get new parts for it, they were shipped out two weeks after I requested them, only to install them and for the door to still not work properly. I have made several calls to Nick Bonge and Liz, only to be ignored and when I did get to speak to a person, she was very rude to me. I hope something can be done to stop this man and his company. This was an expensive lesson learned.

I have a hole in my new door that will not fit another pet door. I will have to buy a new door.

Ginni of Sandia Park, NM September 26, 2008

Ginni of Sandia Park NM (09/26/08)
We ordered the Humane Contain 8000 online April 22, 2008 for 369.80. We were in the process of moving so did not set the product up until June at our new residence and at that time began training our dogs. Noticed problems with the collars (2) not responding with the same consistency for both dogs--in other words, one collar would go off within a few feet from the wire/line, the other would not go off until the wire was crossed. We attempted to work with the system to no avail.

In addition, the main unit began to malfunction saying there was no a/c power. So, at this point the entire system did not work and the time spent training the dogs was lost. Tried contacting the company by phone in early July only to have the phones hang up when waiting for the customer service rep. Tried to email through the technical support online at the website 2 times with only automated responses saying someone would get in touch but never did. My emails date back to July 21st and in those I complain about my previous attempts to get someone on the phone system and it not working (although in a conversation with the customer service rep that I did finally just speak to today 9/26/08 she said they were not having problems with their phones when numerous complaints here online say they were).

Tried to email the president Nick Bonge and those emails bounced back as undeliverable. I have left him a voice mail as well. Finally, Yvette Taffolla emailed me 7/24/08 after I had sent in 2 emails complaining of no one responding. She claimed not to have access to the emails that I had previously sent and to explain my difficulties again to her. It wasn't until 7/28/08 that I was advised to send back the products for replacement.

Products were sent back 8/4/08 and were not returned to me 9/22/08; almost 8 weeks from the time I sent them. The base unit is doing the same thing as when we sent it off. The collars appear to be replacement ones but becasue the base unit does not work we can not test them on the wire/line. We starting calling the company about these problems while still within the 90 day period for a refund for the products but because of no one answering the phones, the delay in getting a response from emailed complaints, and the nearly 8 weeks waiting for the return of the replacement products, that time period is gone. I called the company on 9/22/08 and (finally) spoke with someone who put me to a voice mail where I left a message without a return phone call.

As of today, 9/26/08, I am now told (as surprisingly I was able to actually speak to someone) that I could only get a store credit for other merchandise (which I do not want given my experiecne with this company now).

I am not only out the 370 but any of the training that my dogs received is of no value now not to mention the effort of putting down the wire, drilling holes in the walls, etc...

James of Lexington, KY September 26, 2008

James of Lexington KY (09/26/08)
I purchased a containment system (invisible fence) from these folks and installed it in June. The first week the collar broke. They exchanged it. That took about three weeks and I was without the system for that period. I bought a second collar just in case. Then, about a week later, there control unit failed. I tried for several days to contact them by email. There phone simply said no one was available. After several days someone returned my email and told me to send it in.

Almost five weeks later, I received a replacement control unit. That worked for about two weeks, then it failed as well as the second collar. It is now September I have yet to have a functioning system long enough to train the dog. I emailed them to request a refund and was told that I was past the 90 days return period. Rich.

Maureen of Lansdale, PA September 16, 2008

Maureen of Lansdale PA (09/16/08)
update: I filed a report with the Better Business Bureau. I FINALLY received the replacement transmitter and collars. However, by that point I had already bought a new system from a different manufacturer. I would NEVER install the High Tech invisible fence again at this point. It simply DOES NOT WORK.

I highly recommend that everyone file complaints against them on the BBB's website. They actualy did respond to the complaint that I filed there. That seems to be the only way to get this company to respond to anything.

I'm still out all of the money that I spent and I have a product that stinks. If this company isn't shut down, I swear to God....there is just no justice!

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