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High Tech Pet Store

2476 Palma Drive Ste A, Ventura, CA

High Tech Pet • High Tech Settles Deceptive Practices Charges • Consumer Complaints • Purported Compliments • High Tech Responds • High Tech Demands Complaints Be Removed

Maureen of Lansdale PA (09/16/08)
update: I filed a report with the Better Business Bureau. I FINALLY received the replacement transmitter and collars. However, by that point I had already bought a new system from a different manufacturer. I would NEVER install the High Tech invisible fence again at this point. It simply DOES NOT WORK.

I highly recommend that everyone file complaints against them on the BBB's website. They actualy did respond to the complaint that I filed there. That seems to be the only way to get this company to respond to anything.

I'm still out all of the money that I spent and I have a product that stinks. If this company isn't shut down, I swear to God....there is just no justice!

David of York, PA September 16, 2008

David of York PA (09/16/08)
sold me a pet containment fence and within months the collar stopped working. i have left phone messages and sent emails. no one has gotten back to me

Richard of Brookfield, CT September 10, 2008

Richard of Brookfield CT (09/10/08)
Ordered their new Radio Collar. Test button never worked and now the collar seems to have stopped working. Either that or the six pack of extra batteries we ordered were all no good.

Loss of monies. Our dog runs through the supposed barrier into harms way.

Jennifer of St. Johnsbury, VT September 8, 2008

Jennifer of St. Johnsbury VT (09/08/08)
My husband and I ordered the Humane Contain HC-8000 from High Tech Pet. It arrived in a timely manner, we installed it and within 1 week the collar no longer worked. We spoke with a customer service rep via the 800 number and were told that the problem was a faulty collar. They promised to send a new collar and we ordered extra batteries at the time of that phone call.

The batteries arrived within a few days (August 13th) however we still have not recieved the new collar (today is September 8th). After numerous calls to the customer service department were they kept telling us they were back ordered and it would be in the mail soon...and emails to the company that went unanswered we decided to return the product. However it is no longer possible to reach them. Their phone number is no longer working. We are within the return/refund timeline and are unable to do so.

We paid 279.99 plus S&H for the product which is still being sold online except now at a discounted introductory rate of 167.74 plus we paid 33.49 for a 6 month supply of batteries you can only get from them for the collar that never came. Besides the money, which we want back, my dog still isn't trained and this thing has been a colosal inconvience and pain in the but. I just want to send it back and get my money back so that I can get a system with a different and hopefully reliable company.

Jamie of Scipio, IN August 28, 2008

Jamie of Scipio IN (08/28/08)
We purchased a Hi Tech electronic fence from Sam's Club. The control box did not work after 3 days. I spent weeks waiting for them to respond to my emails. We called only to be cut off / line would go dead several times. After three days of calling, we finally got through and they sent a new box. But now one of their collars has gone bad and same thing. The collar clasp has broken and we are using tie-downs to keep it on the dog. The major problem is that the sensor does not beep unless it has a new battery in it every 2 days. You can only get the batteries from Hi Tech. I get no response to my email and they are never there to answer my calls.

I have had poison ivy, chigger bites and more trying to figure out what was wrong with our fence. I had to be put on steroid due to the poison ivy and oak. Our dogs escaped not once, not twice but three times while we were on vacation. It just about ruined our vacation having to talk to the dog sitter. Our poor dog sitter did not know what to do since the control box said everything was working. My 80-year-old parents had to take one of the dogs so he would be safe. The dog wearing the collar that is broken has gotten shocked for no reason or after 2 days, the collar does not work so he takes a walk around the neighborhood.

I did a search on the Hi Tech owners name and you people came up - WOW! I have complained to Sam's Club but they do not care - they just say sorry, you have to work with Hi Tech.

Betty of Rising Fawn, GA August 27, 2008

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