Complain about a product or service

High Tech Pet Store

2476 Palma Drive Ste A, Ventura, CA

High Tech Pet • High Tech Settles Deceptive Practices Charges • Consumer Complaints • Purported Compliments • High Tech Responds • High Tech Demands Complaints Be Removed

Betty of Rising Fawn GA (08/27/08)
Purchased the automatic pet door. My credit card was immediately billed and I waited weeks for my door and was told via e-mial that it was out of stock. Installed the door and it worked great for about a month. Then one day it got stuck in the up position and would not come down even manually. Contacted the customer service department via e-mail and got a confirmation that they got my complaint and I would be contacted by the representative. I have been waiting for over a month with a big HOLE in my wall.

I am out 500.OO and I still need my doggie door fixed or replaced. In the meantime, there is a big hole in my wall.

Maureen of Lansdale, PA August 26, 2008

Maureen of Lansdale PA (08/26/08)
This company is UNBELIEVABLE. I have the containment system and it has never worked properly since Day one. At this point they have my transmitter and two collars and have not sent me any replacements. I can't even get through on the phone. It literally disconnects you now as you wait for a customer service representative. This has been the most frustrating experience I have EVER had with a company. These people belong in prison.

Today I just spent an additional 300 to have the company that installed this fence, come out and put in a new one. Needless to say, this company is no longer installing Hi Tech products because they won't stand behind the product.

I have now spent around 1000 in order to have a working system. My dog needs to be retrained. I'm just glad he's not dead, since he's been darting off the property for the last 6 months.

I would love to take part in a class action lawsuit agains these clowns.

At least 1000 in money spent and Hi Tech has all of the things that I've purchases in their posession. They have not exchanged anything or given me a refund.

Barbara of Prior Lake, MN August 15, 2008

Barbara of Prior Lake MN (08/15/08)
Ordered a 200.00 patio pet door on internet, well over a month ago, my credit card has been billed but the door still hasn't come. No one responds at the phone number given, and email complaint to the CEO, complaint dept, are answered by an automated response, and says my problem will be handled, but never is !!!!

Nancy of Newark, DE August 12, 2008

Nancy of Newark DE (08/12/08)
I ordered a FastFit Patio Pet Door on June 4th. On June 17th it arrived with a large dent in it. At that time I tried to call the customer service number during the hours stated on the website and the answering system said no one was available to take my call today please use the website. I used the website to report my issue and no one return my email.

On June 18th I found that the door was not what I wanted or what I needed so I tried to call the customer service number during the hours stated on the website and the answering system said no one was available to take my call today please use the website.

I used the website to report my issue and Marcella Vazquez responded with Return the product to 2476 Palma Dr. Suite A, Ventura CA. 93003. Make sure to include your order number 221412 and a note explaining you are returning for a refund. Please make sure the merchandise is returned within the 90 days refund policy.

I quoted Can someone please pick up the product for free per your AN UNPARRALLELED REFUND POLICY Her response was If the door is being return because it didn't fit than we don't cover for the shipping cost, as it wasn't our company fault that you ordered the wrong size door. Our return policy states that if a product fails to perform to your satisfaction than we will pick up the cost for shipping but in this case the product didn't fit your door.

The refund policy states: The Best Refund Policy AN UNPARRALLELED REFUND POLICY:If any product fails to perform to your satisfaction, simply return it within 90 days for a full refund including the original shipping charges. Most online retailers offer you a refund period of 30 days (as required by law). Some of the better ones extend the refund period to 60 days. Thats pretty good. However, we offer you a full 90 days to decide if the High Tech Pet Product you purchased is what you really want and need. If you decide to return it, we will refund the FULL purchase price. We will even refund your original shipping charges. How can we beat that? On request, we will pick up your product for free! At the end of the day you will have paid absolutely nothing. How many other companies offer this kind of guarantee? We dont know of any.

Once Marcella could not help me I asked her to direct me to a supervisor. She gave me information to contact Liz Rodriguez. I tried to call the number Marcella gave me and only got Liz's voicemail (No call back after leaving a message). I emailed her 4 times only to receive an email back from her saying she will refer my issue back to Marcella. I tried to contact Liz back to let her know Marcella couldn't help me and she still has not returned any of my calls or emails.

Marcella, however, finally contacted me about the dent in the door and is happily sending me a new door. It is currently being built at the factory because they didn't have any available. She had the shipping department send me a return label for the old door and they emailed it to me on July 11th. I didn't receive any email or return label. I tried to contact Marcella by phone and got the answering system saying no one was available to take my call today please use the website. I emailed her and got no response.

I have tried to contact the president of the company, Nick Bonge twice by email and for a week by phone. I have tried to contact Liz by email several times and a week by phone. I have been going back and forth with Marcella since June 18th with no luck.

Their product failed to perform to my satisfaction. I want to simply return it within 90 days for a full refund including the original shipping charges. Most online retailers offered me a refund period of 30 days (as required by law). Some of the better ones extend the refund period to 60 days. Thats pretty good. However, they offered me a full 90 days to decide if the High Tech Pet Product I purchased is what I really want and need. I decided to return it, so they should refund the FULL purchase price. They should even refund my original shipping charges. How can I beat that? I request them to pick up my product for free! At the end of the day I will have paid absolutely nothing. How many other companies offer this kind of guarantee? I dont know of any. And so far, I'm still not seeing any.

The door is still sitting in my livingroom waiting to be returned for a full refund.

Carol of Alexandria, VA August 10, 2008

Carol of Alexandria VA (08/10/08)
I agree with all of the complaints. We had purchased an automatic pet door that stopped working after a month. Send it to California and they sent another back. The new door stopped working after 2 weeks. Sent the door back and never received a response, the door, or our money back! We sent letters, emails, and complained to the BBB. No response. We ended up getting a Solo Automatic Pet Door and love it. It costs more but is worth it. We have had it for 3 years and it works great!!

G. of Olney, TX August 4, 2008

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