Hills Pet Foods Reviews

Take extreme stress and frustration out of your life: AVOID THIS PLACE. My dog of 15 years passed, very traumatic. I contacted Hills and "cancelled" my subscription & said they would issue a refund for their latest charge. Instead of refunding $139, they only refunded $69; no explanation. I wouldn't have even caught it, but they charged my card again for $141 two weeks later. Called, was on hold 15 mins, they wanted me to call back again to confirm my subscription was now cancelled!

My little Dachshund Coco is 10 years old! I have struggled for 9 years to find the right or any dog food she would actually eat. There was nothing she liked. Then recently she had an episode of pancreatitis and was prescribed by her veterinarian Hills low fat food! Imagine my surprise, no wonderment when she began to eat! That was one month ago and she is still happily awaiting her supper and eats every morsel on her dish! And as a great added bonus she has begun to lose weight while still being satisfied! I thank Hills every day for food that she actually will eat! Thank you.

Hill's to Home website is not at all user friendly. I’ve tried to cancel my order numerous times and continuously receive messages that I am expected to receive more food which I already cancelled with a customer service representative. It automatically renews my purchase even though I tried to opt out. Very unethical business model.

Today I received my second damaged order from my monthly shipment. The outside box was NOT damaged so this was damaged before leaving the warehouse. This time an entire case was damaged in multiple places spilling the food all inside the container. The other two cases also were dented throughout but not open.

Quality control is zero and complaints are filled with platitudes - Although they say 100 percent guarantee, in my situation it didn't apply - Both hills to home and purchased at vet office have extraordinarily high number of dented cans which I won't use. They can be refunded but I learned only with intact labels. This becomes problematic because I learned they cover dented cans with labels so unless you remove labels you are not aware. Their dented cans are not just on the outside of the case but even the cans on the inner part of the case can be dented - I started saving the labels but that was not acceptable - even though the cans are coded. We are up to 60 dented cans. If the vet thinks it's best for her then there is no decision to change but it's a lousy company from an economic perspective.

Here is my issue that I need help with: I have a mini schnauzer that requires a urinary prescription food. She has been on your Hills CD for several years now and a couple of years ago they changed her to the Hills CD Metabolic to treat her high fat problem. So here a few weeks back we could not buy the larger bag I think 27 LB bag as it was on back order. So, we got the 7 ½ lb. bag. After 1 day of feeding my dog got sick and puked up the food. In looking at the food, it seemed to have like a dark brown or even a black burn color to it. We contacted Knox Veterinary Clinic and they contacted Hills. In the meantime we bought a bag of the Hills CD. Only because we needed something to feed her along with the Hills Metabolic Can she also eats. As a few days went on and after the vet called Hills to find out all they had in inventory was the same lot number as the bad we already had.

I am not pleased with the recent change of ingredients with the Dry and especially the Wet Hills ZD diet for cats. My cat has small intestinal cancer and pancreatitis and needs the original flavor back. By adding beets and other ingredients to prescription food makes me angry. How can you just change ingredients in prescription food especially knowing that there are not many options of wet food for cats for food sensitivities. And by giving me $30 off coupons won’t help my cat eat food that he doesn’t like anymore.

Our vet prescribed this food for our dog due to dermatitis. He has been on different prescribed allergy treatment for about 3 years but continues having breakthrough symptoms. I don't see that this food has helped with his skin allergies. He does seems to enjoy the taste of the food. I have this delivered through our vet's online pharmacy. I have received a message almost every month that Hills is having trouble fulfilling the presentation and it will be delayed. This month I will run out of food. I am going to have to go to a local holistic pet store to find a replacement and hope that the change doesn't upset his digestion. If I find a better alternative I will be canceling my prescription for this food. There is too much out of my control relying on the subscription to be filled. Do better Hills

I am Sherman, a big boy standard poodle and I must eat hydrolyzed protein dog z/d food. I loved the original flavor, both canned and kibble. My little sister Gracie Lou Freebush ate it and loved it too. Then momma placed my order and received chicken flavor. No notice. The canned food was a different color and texture and I am not eating it, no matter how long momma leaves it out. Momma called Chewy and after researching they told her there was no more original flavor; only this new awful chicken flavor. So momma switched me to Royal Canin canned and kibble hydrolyzed protein which I like. Not as much as the original flavor Hills though. I loved that. What possessed Hills to change that delicious recipe? No Hills! Leave that recipe in the yard, Hills! Bad! Please send me my delicious food again. Original hydrolyzed protein recipe rocks! Love, Sherman

All of my animals are on a Hill’s brand food. Hill’s does so much research on every aspect of the products they sell. Contrary to what others have said, vets do NOT get kickbacks or any sort of monetary incentives for suggesting or selling this food. My cats have tried other brands, but I keep coming back to this one because it’s the only one everyone will eat and they have been so much healthier while on it.

After switching to Hill’s urinary kibble from Royal Canin, my dog developed diabetes. It came on after feeding her 1 bag in about 30 days. This has led to cataracts, glaucoma and ultimately having one of her eyes removed. The important part is my friend had the exact same experience. I don’t believe in coincidences. And I understand the sinister motivations of big corp and pharma. Cause a disease through food supply then treat with meds the treat what meds cause. Rinse and repeat. I am beyond devastated.

The new formula for prescription z/d has caused our dog to refuse to eat. She has been on it 8 years. Loved it. Now she sniffs it and walks away. I am through with Hills and am waiting for my first shipment from The Farmer's Dog. Chewy is issuing me over $200 in refunds for the food ordered through them. Our veterinarian will no longer be selling any Hills product in his clinic. Hills will pay a high price e for their stupid move.

I purchased 6 cases of the wet kidney diet. Understandably my dog refused it, it smells terrible and looks terrible. So I called to get a refund and offered to send it all back. They told me to either throw it away or donate it. They told me I will get a FULL REFUND but only refunded me $35.85 out of the $251.31. I called back and asked why and Shen couldn't tell me why because she didn't know and said she will have her IT people look into it on Monday (today is Friday). This is the 6th call I have made with these people regarding my FULL REFUND. Don't order from this company! The gals I have spoken to sound like they don't have a clue what's going on and the background noise sounds like they are working from their home. DON'T ORDER FROM THEM DUE TO FOOD QUALITY AND SHADY CUSTOMER SERVICE!

I have been buying this dog food for quite some time now. I sent them an email last week that I had canceled my order for the second time. But the second time here is that the dog food is way too watery. I am getting the prescription for the kidneys the KD. My email was ignored and they went ahead and charge me and it was way too late for them to cancel the order because it already have been done so, I have been screwed over for $60.

Your company should be ashamed of itself increasing the pricing on food that much. You have a lot of loyal customers including myself and this is absolutely obnoxious! I will be changing my dogs food because of this and will make sure to keep people from buying your food. Very unfair to increase the amounts you did. An increase is expected but to the amount you did is horrendous. I can’t express enough how much I will be making sure to change my dogs food and to make sure anyone I know who is on hills moves on to a better food I’m sure your quality isn’t that great compared to newer brands now available for cheaper. I’ve done the research and compared ingredients. Which is why your price increase is sickening.

Terrible customer service. My cat's prescription food is delayed, and I received zero concern from management there. I am receiving zero compensation for the delay in my cat's prescription food. I'm being treated as though I am in the wrong for being disappointed in my cat not having their necessary food. I have been using Chewy for years, never had an issue with delayed shipment or delivery of my cat's prescription food, I switched to Hills to Home and I am now 2 days without my cat's prescription food, and no apology or compensation for the delay. Terrible, just terrible.

This stuff is garbage and the fact that they are advertised everywhere and the vets recommend is ridiculous. False advertising. This food has been shown to kill dogs and it's time that all this false advertising gets a fact check.

I love this product, however the customer service is very disappointing. I recently tried to order food via the Hill's to home program. They sent me entirely the wrong food. My cat has kidney disease, so she is not allowed to be off of her prescription food and I had to spend almost $100 on a bag of the proper food at the vet, which was nearly double what I spent on hills online. I live in Alaska, so sometimes specialized products like this are very hard to come by, and if I had lived anywhere besides Anchorage I may have been entirely out of luck. I have lived places where there was not even a vet who wasn’t a plane or boat ride away. I reached out to see if I could receive a replacement bag and a refund, as this could have seriously endangered my cat's health and this whole situation put me out almost double the amount of money that I spent on the original bag, plus the cost of the initial bag. I was denied a refund and I asked to speak to a supervisor.

Bought a new bag. Dog had been doing well on it. When I put in bowl he just walked away, he eats anything always hungry. Gave him some cooked chicken. Ate it but not food. A while later he did eat it, but next day sick and diarrhea. Was fine after threw bag away. I now cook for him. Don't know what was wrong with that bag, but he knew I should have taken it away.

My dogs have been on Hills Science diet since they were puppies. I spend hundreds a month because it’s been the only product to help with their sensitive stomachs. Purchased a bag and pups got sick. Hills claims it’s a palatability enhancer. Really ridiculous. New bag and dogs stomachs settled and diarrhea is now gone.

We ordered and now have An unopened bag of Hill's Prescription Dog Food Kidney & Mobility and 5 cans of wet food. Our Dog passed away before I can use it. They are still unopened and we have been told by Hill customer service that we can’t return it. Why? We are on a very tight budget and need the Money to cover the cost of our dog's passing. I will be posting anywhere I can on social media until you accept our return.

My vet had me purchase Hill's Prescription Diet Digestive Care i/d. My dog absolutely hates the dry. He has thrown it all up when he did eat it so he is no longer eating it. The can food he can tolerate. After 5 days of this awful food, his poop is as bad as ever!!!!! I spent over $175 on all this for absolutely no results and have a dog that is no better off!!!!

I placed an order directly thru their Hills to Home site utilizing their 30% off offer. Three days later it was canceled due to the product being unavailable and offered a coupon for $5 off. However, you can get the same food from Amazon, PetSmart, etc. When I went back to their website you can still order the product. Seems like a scam to keep people from utilizing any sales. It seems like I'm not the only one that had this happen based on other reviews. Don't think I'll be using that whopping $5 off a $118 bag of food. Don't waste your time ordering from them. You'll never get your order.

Hills is out of every food, my cat needs K/D and M/D my dogs are on perfect weight. They don't tell you it's out of stock as you wait and wait! I have had my orders in fulfillment and then cancel for the past month. M/D that's a joke been waiting for two months. You can buy it at Amazon and we the consumer will have to pay $20.00 dollar more for perfect weight and $30.00 dollars more for K/D.

I placed my first order online once my vet set this up. When I didn't receive the food called and was told, "Oh it was back ordered. That product isn't supposed to be on the website!" I said, "Why wasn't I notified??? And you had no problem charging me for it!!!" I at this point expected express delivery or a discount or something but got nothing. Customer service sucks with this company.

Hills dog food is great. The variety is awesome in helping you find the perfect fit for your dog, from small bites to healthy skin and coat to dogs with allergies. No matter what you need HILLS has your back. Let Hills be your dog food for LIFE!!

Hills Science is only dry dog food my Bichon will eat after having found bugs in Royal Canin dry dog food ordered from Chewy.com. Especially like the being able to choose multiple sizes of the food kernel in so many types of the brand.

My vet prescribed the Mets metabolic and Joint here food Prescription. It's been a little too early to tell regarding weight loss which is the goal. I do like the choice she made because not only are we seeking weight loss but her being overweight just cause a concern for her joints.

I have had nothing but problems with Hill's to Home pet ordering system. I have tried to follow their system, placed several subscription orders with nothing but issues. Double orders, changed orders, credit card billed before delivery. The customer service staff have a very hard time reading their own system. My most recent order placed on 12/5/21 for 5 cases of low fat prescription dog food, was promised delivery 12/17/21.

I started my Miniature Schnauzer on Hills Science Diet C/D dry food in August 2021. She started wetting her bed after she began the C/D diet and then began vomiting once a week and has graduated to every day. I believe it's related to this food because she has never been a puker. I wish I had read the other reviews about this before starting this food. My poor girl.

My diabetic dog was prescribed Hills W/D prescription diet by the vet because it can conveniently be delivered to my house. He ate the first bag just fine, but then just after I ordered and opened the second bag, he totally would not accept it. Just looked away. This is a rescue dog who has NEVER refused anything to eat. Even would not accept the canned food. So, I understand that, ** happens. But when I emailed Hills and asked for some kind, any kind, of response, they just ignored my email. Totally unacceptable behavior. I'm out of over $130. Seriously lacking customer service.

January 2 2021 we bought Hill's Science Diet Dry Dog Food, Adult, Sensitive Stomach & Skin, Chicken Recipe, 30 Lb Bag from Amazon. We put the first bowl out around the 7th. On the 11th we had two very sick puppies Annie Lynn and Apple Lane (Acute poisoning) of the liver. Annie Lynn lost her battle and passed away February 11 2021. It was a hard road for Apple Lane but she did make after it's all said and done. We spent a little over 12 thousand dollars on Annie and Apple's medical trying to save their lives. We contacted Hills and they sent us coupons ** coupons. After days on the phone and emails we find out what Hills needs and wants and sent it to them. Now it's been 4 months and no word. Don't ever make the mistake of thinking Hill's cares about you or your animal. They don't. They're all about the money. If your animal dies they don't care. They got their little money and that's all that matters to Hills.

Lambchop my Maltese was diagnosed with a congenital liver shunt~thus along with meds he required a strict diet with very limited protein. The one food he seemed to tolerate was Hills Rx L/D (wet). I'm not sure he was getting all the vitamins and everything he did need but at least the L/D food wasn't creating ammonia or causing neurotoxins to build up~and he remained stable. Until this February when Hills abruptly, randomly~without warning or explanation~stopped supplying this product! No recall notice, no heads up just out of the blue it was neither available in stores nor online anywhere.

Please if you love your animals do the research before giving them Hills Pet Food. Yes every vet pushes Hills, they are a faceless company that is surely in cahoots with the despicable factory farms across this country. Not one word on their website addresses QUALITY or the SOURCE of the animals used in their products. Just google images of factory farms, sick, abused animals do not make healthy food. IE. PORK BY PRODUCTS - HOW in the world is PORK BY-PRODUCTS good for my cat.

I beg you to read what I have to say because it may save a pet's life. Vets sell the Hills food for pets (also called the Science Diet). Research them- 35 lawsuits have been filed against them, and have been combined into one federal lawsuit. Pets are dying after eating their food. Cancer causing aflatoxins were found in their food. Organs are shutting down after starting the Hills diet. Several sources claim vets make a profit through the Hills by pushing their products. Do the research. All I know is that I held this angel of a dog, dying too young from cancer, in my arms on the way home from an oncologist in Redwood City who said he was too far gone for chemo. And when the cancer started to take over his lungs and he struggled to breathe well, I cried my soul out as he was euthanized in my arms.

Gave my girl a bad liver. I hope we caught it in time. She's been on it for about six months. Was having teeth cleaning so we did pre-blood work. High liver enzymes. Has to be that food. Last time she had blood tests, her tests were great. Changed her food back to previous. Hope she makes it through.

My first order for Little Yorkie was Vet Script for canned & bag dry food. We were to blend as required. Smallest size order was pack of 12 cans & 8.5 lb bag of dry chunks. The freaking chunks were too big for his mouth, so we had to crush (probably liberating its vitamin efficiency). Next a can of solid food would last a week in that mixing with dry each meal required only a tablespoon of wet for each of 3 meals per day. Here’s the hitch, by the time we opened the 3rd can of wet food we discovered it was half to 5/8 liquid. DAH! I’m buying water in cans at a rate of $45/12 pack of cans. A Freaking RipOFF! Immediately called Tech support, pulled Teeth for 30 minutes to get some ignorant CS to understand what the actual issue was. One person actually said it makes no Diff whether it’s liquid or solid in can, it still has same amount of ingredient value. DAH! ** I said. Bye!

What is WRONG with Hill's???? I had to start feeding one of my senior cats prescription Z/D dry food a few months ago. Things started out well because she liked the size, consistency and taste of the Z/D - she would wolf it down. THEN just recently Hills changed to a "new formula & kibble" (red label now on the bag). HORRIBLE. The food pellets are BIGGER and HARDER and my cat HATES it. She won't even eat it until she gets really hungry. And I have no choice because she has severe IBD and can't eat anything else. What freaking nimrod at Hill's decided they needed to change the formula/food so drastically???? THEY TOTALLY RUINED THE FOOD!

My Shih Tzu has been eating Hills Science (small toy breed kind) and has never had any issues. This was the only dry food I could get her to eat without adding anything to it like meat or shredded cheese and her skin and fur was beautiful. But when the bag changed to a new look a couple months ago, the kibble also changed. My 3 yr old Shih Tzu still ate it but I noticed after a few weeks that she was scratching a lot more than usual.

I went to the vet because my cat had been throwing up almost daily for a couple weeks. The vet ran blood tests and found nothing. She suggested to try Hill's I/d because it was "easily digestible". I wish I had read the other reviews of this food first. She ate the food fine for the first couple days. Then, everything related to my cat's digestion got worse. She started throwing up constantly, didn't want to eat, and started having diarrhea. At first I thought it was the progression of whatever illness she had, and I even went so far as to look into at-home euthanasia. Then I thought to myself, why feed her this stupid food that she doesn't like if she's going to die? So I went and read reviews of this just to help me make an informed decision related to taking her off of it, only to find LOTS of other people that have had this food make their pets worse.