Complain about a product or service

Littermaid Attachments

Littermaid • Fire hazard • Feline entrapment • Unhappy new customers • Unhappy repeat customers • Accessory problems • Customer diagnoses • Privacy tent • Slow order processing

Danielle of Waukesha WI (7/5/03):
I have purchased the Littermaid and I also purchased the tent that goes around it. The litter box works great, I have had it for almost a year and so far no problems. The problem I do have is I spent $30.00 on the tent and some of the plastic poles broke. Also, the ramp that comes with the litter box broke. I think if you are going to sell products that cost over $88 and sell other things like the tent for $30 you should have replacement parts. Sell the ramp separately and the plastic poles separately or make the product better so it doesn't break to begin with.

Darlene of Sneedville TN (5/2/03):
I purchased the Littermaid from their TV ads as an anniversary gift for my daughter. They told me it came with extra refills, the paw cleaning tray and a tent. It didn't come with the tent or the cleaning mat. When my daughter tried to order the missing parts she couldn't find the model number on their web site to match parts to.

I called and told them it was missing parts and they said it didn't come with them. I said that it wasn't what I had ordered then and I wanted to return it. They told me that since my 30 day "free trial" had passed (ordered 2/24/03 - given 4/12/03 at party) I could send it back but I wasn't entitled to a refund. How can I not be entitled to a refund for something still in the box, never opened?

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Back to the top | Pet Care