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Who likes cleaning out a litter box? No one we know, so it seemed like a great idea when LitterMaid came up with a self-cleaning box. Only trouble is, it doesn't seem to work very well. Despite that, even the most ravenously dissatisfied customers keep coming back like cats to catnip, buying one derelict pooper scooper after another.
A few of the more recent complaints ...
Jo of Renton, WA April 25, 2008
Jo of Renton WA (04/25/08)
I saw a lot of complaints reguarding the newest litter box. I had the same problems, but called right away and talked to someone, and they had me cut out the sensor, and mail it to them and I got one of the original cat litter boxes, and I am happy as can beThanks to litter maid for helping me.
Everything worked out well. Alexandra of Gresham, OR April 22, 2008
Alexandra of Gresham OR (04/22/08)
I have owned a littermaid for years and the old one was wonderful! It finally broke and I bought the new elite model. That was a big mistake, the motor is not even as strong as the old one and I have to constantly clean the litter box out myself. So much for the self cleaning part! Cat poo gets stuck behind the rake and there is litter all over the place. I paid about 158.00 for it and what a waste of money. They should have never change the motor in it. I am very disappointed with the product.
Debra of Coal Township, PA April 22, 2008
Debra of Coal Township PA (04/22/08)
I am on my 4th littermaid in less than a year. The first just died and was replaced. Second refused to move after first week. Store gave another one. Third was DOA on purchase, also exchanged. Now, the 4th, one month old, scoops continuously, getting very hot and creating what appears to be a fire hazard. I have taken to turning it on to scoop the litter and shutting it back off. These things are dangerous and a rip off. Everyone should be given their money back and a recall should be done before there is a real tragedy! P.S. It also scatters litter up underneath the machine.
I am disabled and this kind of money was a big investment for me! I was truly hoping that it would make my life easier. It has not. I cannot afford a house fire from the motor overheating. The company is not interested. Isn't there anyway to get this fire hazard off the market? Jennifer of Reynoldsburg, OH April 22, 2008
Jennifer of Reynoldsburg OH (04/22/08)
I tried emailing Littermaid a couple of times via their website regarding the carbon filters to no response (until I contacted consumer affairs). The issue is that no matter how securely I apply the carbon filters into the lid of the waste container, they fall off into the waste. I finally heard back from them after my contact with consumer affairs and they suggested that I use DOUBLE SIDED TAPE to affix the carbon filters to the inside of the waste container lid. I replied that I don't think that this is a very good suggestion, given that the filters already have an adhesive square for this purpose, but told them I'd give it a try. After several minutes on the phone, they finally offered to send me another box of filters (after I've purchased at least four now and NONE of the filters stayed affixed to the inside of the waste container).
I received them and tried them out over the weekend, hoping that they would stay affixed better than the ones I'd purchased, but they didn't. Within an hour, the carbon filter was laying in the waste container. THIS time the adhesive stuck, but the filter fell off into the waste. Stranger yet, I went to a nearby pet supply company to purchase the Littermaid litter as we were out, and they've discontinued selling it. So I went to Target, and they too have stopped selling it...
I am DONE with this company. One box of replacement yet still faulty carbon filters and a suggestion to use double sided tape and unavailability of the litter has done it for me... Too bad too, because I was thinking of purchasing a second box, as we now have two cats. But I'll go back to manually scooping cat crap to avoid the frustration of faulty and unreliable products from Littermaid again.
I've spent over 50 in carbon filters which has been a waste since they don't stick to the lid of the waste container, NOW I can't find any retailer that sells the litter! Too much hassle-I give up. Darla of Calera, OK March 24, 2008
Darla of Calera OK (03/24/08)
I purchased the Litter Maid from Target on 3/22/08. It is now 2 days later and I regret the purchase. The Litter Maid misses 95% of waste in the box. When it does seem to shuffle part of the waste to the bin, pieces fall in the gap between the bin and unit. The motor isn't strong enough to scoop up much; my cat is only 12 weeks old and the unit makes a horrible noise when trying to clean up the tiny bit of waste. This product was a waste. For the quality, I would have been satisfied spending 30. I have to clean my self-cleaning box several times per day. It seems to make a bigger mess than the old cheapo boxes you buy and clean yourself. I am going to look for another brand. Great idea, poor design.
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