Complain about a product or service

National Breeders Association

Middletown, NJ

Russell of Concord Twp., OH February 14, 2009

we purchased a 9 week old labrador on 1/27/2009. when we viewed the dog, its stomach was large. the breeder said she just ate. he then put her on worming meds for 4 days. within 8 days our dog had a fever of 104 and large stomach. 3 days later she bloated out to the size of a soccer ball and we took her to the dog er. she was diagnosed with bloat. we took her to our vet after she spent the night in the er, and he operated on her. he reduced her stomach by stapling.

r. krivak and a. sky labradors will not respond to our plight. we saved the dogs life and he is providing no assistance after written request for the same. he claims a congenital life threatening issue had to be brought to him within 7 days of purchase. we paid 1000.00 for the dog and another 800.00 in medical care/surgery within two weeks of purchase. and we have to feed her canned feed--21.50 for 12 cans --2 cans per day. i would like to know all of the places i can register complaints, including the akc, humane society, breeders networks, etc. we also expect some compensation from the breeder.

as stated above--803.00 in vet/er/surgical bills (my vet was so appalled he did the surgery at no charge to get to the bottom of this) dog has 15-20 stiches and the stomach reduction is not guaranteed to save her life.

John of Lakeland, FL February 11, 2009

We purchased a Golden Retriever puppy 12/20/08 from D. Webb, a breeder in Lee, Fl. We paid 350.00 and were told she was started on deworming and had her first shots & had a health certificate. We drove 3 1/2 hours after multiple phone calls regarding the health of the puppies and the parents, to pick her up. When we arrived, Denise was not there and her teenage son gave us a document with supposed deworming schedule and first shot. At that time we noticed sores on both ears that the son said was nothing. On our way home, she was found to be flea infested which took 2 days to resolve.

Monday, we took her to the vet and they said she had a bacterial skin infection, eye and ear infections, tape worm, and they didn't trust the document we were given with the shot and deworming schedule. Since then she has been back to the vet several times, and they now say she needs eye surgery for an entropion on her lower eyelid with continuous drainage and irritation.

We contacted them first by certified letter which could not be delivered and after multiple attempts was returned to us unopened. We then sent the same leter Return Receipt. We told them they had 7 days to reimburse us for all the vet fees or we would report them to you, and they have never responded. We know for a fact that they are continuing to breed with multiple dogs in cages in their back yard and their son said they would be breeding again right away.

We paid 350.00 for the puppy. Vet fees/flea medication/all other mediations totalling approx 282.00. She will also need eye surgery between 100-200.00.

April of Toms River, NJ February 8, 2009

We bought an adorable 10 week old Wheaten Terrier puppy from American Puppy club. We made the same mistake as many others and got very excited about getting our son a puppy for Christmas. We brought him home Christmas Eve and the poor puppy was never right since. He was at first unable to hold any food down. He then started making choking sounds. We took him to the vet and found out he had kennel cough. We were OK with that and the place said they would repay the vet bills. We thought that the vomiting was related to the kennel cought, as the vet said that could be the case. The dog was on 2 different antibiotics and a cough medicine for about 2 weeks and was still not keeping any food down.

We had to put him on IV fluids the next time we took him to the vet a week later. We were then told by the vet to feed him just chicken and rice and see if that helped. Well, it did, but if we fed the dog just a tiny bit too much, he would vomit everything out. So we had to try just feeding him one tablespoon of chicken at a time. I have to say, the poor pup is very hungry. He has a great appetite, he just can't seem to keep the food down. So, we feed him one tablespoon, then another 5 minutes later, and so on so that he won't vomit. I have to come home everyday at lunch to do this and I often take him to my parents house so they can feed him all day. Anything so the poor dog can put on some weight!

So, we took him back to the vet yesterday (about 3 weeks later) and the vet said he did gain about 2 pounds, but he was still way too skinny. He also told us that his lymph nodes were enlarged and he thought he had gastrointestinal lymphoma!! I am not an emotional person, but I starting crying before the vet could finish his sentence. He wrote us a letter stating the dog was unfit for sale and told us that even with treatment there would not be much we could do for the dog. He didn't even have the facilities to test for it there.

So we brought the poor dog back to American Puppy Club to see what we should do and they made us feel like we were trying to scam them! The lady basically laughed at me and told me the vet we went to (who they recommended!) was inexperienced and they would only accept a diagnosis from one specific vet at Middletown Veterinary Hospital. I'm OK with getting a second opinion (we would have done that any way) but when we tried to make an appointment at the place the Dr. she told us to go to was on vacation for the next week. There are a bunch of other doctors at the same place, but she still said we could only see him!

None of this is making any sense to me. We do not want to put this dog down. He has only been with us for about 6 weeks, but we love him dearly. However, we can not and will not pay for the mistake that this place made. The dog should never have been sold to us in the condition that he was in. He looks like he is malnourished when the reality is we spend all of out time feeding him and trying to get him to gain weight! So now we have to wait for the diagnosis from the doctor that I am sure is in cahoots with this place. Then we will probalby take him to another vet of our own and see what we come up with.

They offered to give us store credit (totally ridiculous) and my husband told them we either want this dog fixed and in good healh or we want our money back. No in between. I have no idea how this will turn out. We are all heartbroken and are out hundreds of dollars!

We have spent hundreds of dollars on vet visits and medications since the first week we brought the dog home. They have promised to reemburse us, but have not as of yet. The issue is still ongoing so I imagine they are waiting to see what the end result is. I can not even explain the emotional damage that has come to us just from feeling sad for the dog, and then from the company making us out to be monsters. This is NOT over! We will continue to fight them over this!

Sheila of Homer, AK January 26, 2009

We purchased two labrador puppies In Sept. 07 for 1500 each. Dec. 08 one of the dogs (Jack) goes into congestive heart failure and is diagnosed with inhereited DCM (Dilated cardio myopathy). He is now on medications and is on a restricted exercise routine. Typically this disease kills within 6 months to a year. When we informed the breeder about this he insisted that it was heartworm. He said his dogs don't get heart disease.

After alowing him to converse with our vet and sending him medical records, Mr. Weiner says that DCM isn't hereitary. We have a signed schedule of contract that says that sunnyview labs will replace any dog that has an inhereited disease. He offered 200.00 off the next dog.

One disabled dog with terminal disease. Concern for the dogs brother who has same parents. Vet bill up to 1500 plus various meds costing 85 monthly.

Christopher of Summerville, SC January 22, 2009

Paid for a SHOW QUALITY pup, ended up with one with a bad bite and lots of health problems. Had to have major surgery right after we got him. Had a parisite infection that shut down his colon. Have been waiting for 4 months for a partial refund on bite and surgery, still nothing!

I would never wish for anyone to go through the emotional torment and financial expense we have incurred! We purchased an AKC pup from an excellent bloodline but feel we ended up with a part time breeder. Our pup is now growing into a beautiful dog but only time will tell if all the sickness and surgery has stunted his growth.WARNING- do not purchase a pup from this breeder without a full check up from an independent vet first!

Eleanor of Jackson, NJ January 21, 2009

I bought a doxie from them jan 2008. my daughter and I asked to see the puppy and they let us play with it for a while and when we said we were interested they told us that it was already neutered because of a hernia at a very young age. So now my daughter is crying that she wants the dog and I did not because I felt it already had problems being neutered at such a young age. But I gave into my daughter and bought the dog for over 1000.00. Now Cody was 1 yr. old in November and his right foot is completely turned out to the right. My vet said its a birth defect and will probably bother him as he gets older. He is not a mini and will be large and the weight will make it worse.

I brought him back to the pet store to show them and they said they wanted a letter from my vet. I got the letter and hand delivered it. I never recd a call back so I kept calling until I got the young kid NICK on the phone who said he was the manager. He said the owner of the place has to contact the breeder and see what will be done to compensate me. I told him for the third time I want them to pay for the surgery. I did a little web surfing and found that the dog came from the Puppy Mill Hunte Corporation, the breeder is D. McGinnis and co owner of the breeder assoc of america is J. Grastara.

I am getting the run around, but I will not give up. Cody has a wonderful personality and I want him to be comfortable. He is a great dog, very happy and playful. These pet stores need to be stopped from tricking people and taking advantage of consumers and these poor puppies from puppy mills. I learned my lesson, and bought my next doxie from a local breeder and I will get my next doxie from her, never again from the breeders association. I am going to report them to the better business bureau also. I told Nick from the pet store that I will bring cody to any specialist they want me to, but I just got laid off from my job so I do not have the money to go to another doctor. I have pet insurance for all 5 dogs, but its just emergency insurance, not for birth defects. I told Nick they are responsible for this defect.

Elizabeth of Philadelphia, PA January 13, 2009

I purchased a beautiful, happy male Shih-Tzu from Monster Pets on 8/24/08 for 899.99 + tax. His personality was that of a very active well rounded dog.He is up-to date with every shot and every appointment was kept faithfully. Even though I love Mr. Fritz for who he is, I was expecting to continue to see my little bundle of doggie joy to Sire one day. I was told that my puppy had a genetic trait.(CRYPTORCHID) Mr. Fritz had to undergo major surgery.

Mr. Fritz will not be able to sir puppies. He seems depressed. he doesn't chase me around anymore. He will not eat his food the way he use to. WHat can I do

Steven of Burlington, NJ January 8, 2009

Purchased puppy from breeder supposed to be 8 wks old. Received puppy on 19th. Took puppy to vet on 23rd because of blood in stool and dog could not walk on front paws. Vet said that dog was not 8 wks old when sent to me plus it had parasites and fluid in its front paws. 300.00 dollar vet bill. Called breeder and he told me he would not pay for the bills from my vet. He would take the dog back only if I did not take it to that vet again and I had to pay for the dog to be shipped back.

Dog was a Christmas present to my girlfriend. Breeder also told me that I should have come to him about the dog being sick and he would have sent me medicine for him. He is not a vet and he did not know what was wrong with the dog but he would have sent me medicine.

300 vet bill Christmas present to Girlfriend was ruined

Mariane of Spring Hill, FL December 30, 2008

I purchased a 10 week old female collie puppy from Mrs.Vergari July 25 2008. The puppy was has been diagnosed with serious genetic and hereditary eye disease and has been blind since birth in the right eye, and limited vision and a partially detached retina in the left eye with a coloboma which gives the puppy a high chance of going blind in the left eye as well by the time she is 2. This has been confirmed by a canine opthomologist on 12.26/08.

The puppy also suffered from skin issues including demodectic mange which was passed from the mother to the puppy as well as puppy pyoderma and is still currently under veterinary care to this very day. I had planned on breeding and showing this puppy which Mrs.Vergari was well aware of and can do neither because of her negligent breeding of 2 collies which she knew would produce puppies like this.

The medical bills on this puppy has become an issue not too mention she will have to spayed now due to the fact that she has all these genetic and heriditary diseases that would be passed on to her puppies if she was ever bred. She will require special training since she is blind and will have to compensate with her other senses in life keep her safe. This is very disheartening and people like Mrs.Vergari should not be breeding Collies.

Charee of Jersey City, NJ December 17, 2008

We bought a morkie puppy last 12/9/08 at Raising Rover Ltd. As per Pet Purchase Contract and NY Lemon Law that if a dog certified to be unfit for purchase due to illness with the presence of contagious or infectious disease within 14 days of purchase we have to right to reimburse the expenses incurred.

Last night we went to Animal Hospital at Lyndhurst, NJ for emergency around 10 pm since our dog was not feeling well. He seems to coughing and while sleeping at the middle of it wake up and cried. We had a certification of the vet last night fof unfit and cost we incurred. We tried to call Jeff this afternoon but was told he was busy. My husband tried to call again and they are not answering the phone.

We arrived late night and my husband was not able to go to work.

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