Complain about a product or service

Nutro Pet Foods

Debi of Escondido, CA July 2, 2009

We have been feeding our two 8 year old Maine Coons cats Nutro for many years. They both became sick around the same time the recall came out. They were vomiting yellow stuff, explosive bloody diarrhea and one had anemia. After taking the boys off the food they recovered.

Shannon of Boise, ID July 2, 2009

After feeding my cats Nutro Max Cat Indoor Weight Control she developed liver failure. She is a 6 yr old healthy cat that weighed almost 11 lbs. She lost 4 lbs in a month, vomitting, strange howling, irritation, and turned yellow on her skin. I quit the food immediately. The vet advised a new dry cat food, and then feed her wet food with droplets of milk thistle. After 2 months she came out of it. She still has another month or so to stay on the milk thistle mix. My vet is a professor of epidemology also.

Kay of Dulles, VA June 10, 2009

I just read a report printed in April of this about this product possibly making dogs sick or killing them. My little poodle died last month after eating Nutro for over a year - maybe a coincidence, maybe not. I had a blood and urine test done and they said he was diabetic, but he did not respond to insulin. He was 14 years old and had never been sick before. I still have the blood test results if it might be of any help.

Susan of Avon, OH June 30, 2009

I am very concerned about our beloved twelve year old golden retriever, Phoebe. We have purchased Nutro products since she was a puppy. During the past few weeks, she will not eat the Nutro. There has been weight loss and lethargy.

Due to our relocation, a new vet has been chosen. Blood tests were taken and the results were normal. After reading the concerns/complaints about Nutro products, I fully intend to discontinue their use. Hopefully, there is just a problem/recall with Nutro cat food, but why are so many people on line about their dogs if there is not a problem?

Christian of Scottsdale, AZ June 10, 2009

I have had my dogs on Nuetro Max Adult their whole lives. I was happy with the product until this last bag, that I bought on June 7th. I bought it and brought it home to my dogs and fed them from it, they immediately began throwing up. I was concerned but not too much so, thought they might have gotten into something. The next morning, my male dog didn't want to eat his food and when I encouraged him, he ate it and they both went outside and started throwing up till their stomachs were completely empty. I was more concerned but thought that maybe they weren't quite over the flu. They acted really hungry because basically they hadn't had anything to eat in a day by then.

I fed it to them a third time, on the night of the 6th of June and they both looked at me like I was crazy neither one wanted to eat it, but they both ended up eating after they got hungry enough. I watched them really carefully this time and it was immediate, they began vomiting, my boy dog almost didn't make it through the dog door. So, I was angry and decided to take the food back to my local Petsmart where I bought it.

When I walked in to the Petsmart the employees gave me that look, I didn't even open my mouth before they said, "You have a return, right". I was like, "Yeah, I do", kind of surprised. "O.K., no worries, just put it down here", and they indicated the front register. I was surprised by thier reaction and I wanted to tell them what I had found because I am for the animals, first, always. So I explained the whole thing, telling them in detail what had happened. The cashier said after I finished, "You are like the third return we have had of that dog food in the last two days." I was appalled!

They (Petsmart) realized there was a big problem with the food and they didn't pull it from the shelves, just kept selling it, which is how I got it. I returned the food and bought a completely different brand. It has taken all this time for my dogs to get better. There was an immediate improvement because they had been feeling a bit lethargic and now they have energy and dance around like they used to...but my boy dog still occasionally throws up a little bile in the evenings, still he is so much better now that he is off that food.

Also while they were on the Nuetro they were farting so badly, and so often, that they could clear a room, and I could tell how uncomfortable they were with gas because they would groan a lot. Anyway I e-mailed Neutro and told them the whole story and they just sent me a form/canned response, "Thank you for your interest in out food." I was NOT 'interested in their food', I was trying to save some other dog owners some stress and heartache. I was trying to let them know that there was a big problem with their dog food!

Be very cautious if you are feeding this dog food right now...I noticed in these complaints that there are a rash of new complaints all dated to the first of this month or later. Pass it on, people NEED to know before something bad happens to their dogs from feeding this food, it is obvious to me that the corporations won't do anything and it is up to word of mouth...hopefully before someones pets are injured!

Lisa of Livermore , CA June 29, 2009

My 4 year old cat stopped eating about 4 weeks ago throwing up yellow bile she was so sick and yes I fed her nutro max cat. 1000.00 dollars and three weeks of rehab she starting to look better I will never buy Nutro again!!!

Lynn of Weare, NH June 23, 2009

I am just heartsick over the pain so many people are experiencing over the sicknesses and deaths of their beloved pets because of the poison in Nutro pet products... and the fact that absolutely nothing is being done to stop this company! How come? If lawyers are contacted when complaints have legal merit then there should be over 800 lawyers contacting people who are complaining about Nutro products. Please contact the kind of lawyer who can handle something this big and who can do something about this nightmare, like shutting down Nutro, otherwise hundreds and thousands of pets will continue to die at the mercy of Nutro :( The FDA and other so-called regulatory companies are obviously lacking authority, which makes them useless. What can these poor people who have lost their pets do to get justice? How can a company so evil continue to stay in business? Their poison is being stocked on store shelves while no one does anything about it. This is so wrong and sooo disturbing it really makes me sick.

Scott of Bethlehem, PA June 28, 2009

We have been feeding our dog Nutro Ultra Adult dog food and Nutro Ultra Adult dog biscuits for the past 6 months - ever since we got him as a 10 week old puppy (we are feeding him the adult food based on our breeder's specific recommendations). Up until a week ago everything seemed fine - he had tremendous energy, a beautiful coat and good stool (although he did have regular gas, but nothing alarming). Then a week ago he got diarrhea. After 4 days of no improvement and now becoming very lathargic, we took him to the vet thinking he just ate something in the park. Nothing showed up in the stool sample - not sure what all was tested for though. Either way, he was put on antibiotics and anti-diarrhea medicine.

After a couple of days on the medicines, he started to get better - so we stopped the anti-diarrhea medicine (per the vet's instructions). The diarrhea came back within two days. So the question then seemed to be - did he suddenly develop an allergic reaction to the food, or is the food just bad? We then started to feed him just boiled chicken and white rice and 16 hours later he had the best stool he has had in more than a week and is acting "normal" again. It is still very early, but my gut feeling is that the food and/or biscuits caused his problems.

I called the pet food store and they said they have not had anyone return Nutro Ultra food, or complain about it. I purchased the bag of food on June 13, 2009 - but no longer have the label since we store the food in a plastic bin. If it was the food, it took a few days for the diarrhea to kick in, although I do remember him having some exceptionally nasty gas in the days leading up to the onset of diarrhea. So I am posting this to see if anyone else is currently having problems with the same food or biscuits (Nutro Ultra Adult).

Connie of Concho, AZ June 25, 2009

This is an update from my earlier post regarding my 5 cats, all of whom became ill after eating Nutro. My 13 year old Ben was the worst, his blood work shows he is suffering from nutritionally deficient anemia. I've already spent over 500.00 in vet bills and I'm not done yet. He goes back next week for follow up blood work, I'm afraid for what it will show.

I called Nutro AGAIN and informed them about the anemia. My vet told me it is caused from the food being deficient in nutrients and toxic levels of zinc. The person I talked to had the nerve to tell me my vet was wrong! Excuse me??? She said she never heard of excess zinc causing anemia and that my cat must require more nutrients than other cats. What?? Who is she??? I looked it up in the Merck Veterinary Manual (the bible for vets) and it says in there that anemia can be caused from toxic levels of zinc. How dare those answering the phone contradict our highly trained and skilled vets and dismiss our complaints?

I know that Nutro is not going to come out and admit fault, however, a little compassion or empathy would go a long ways. I wouldn't be quite as angry if I could hear them say I'm sorry your kitty is ill or let me refer you to our vet or nutritionist to see if they have any suggestions to make your cat better. There are things they could say without admitting fault. The continued denials are a slap in the face to pet parents.

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