Complain about a product or service

Nutro Pet Foods

Priscilla of Islip Terrace, NY October 2, 2009

On September 27,2009, I rushed my Yorkshire Terrier - Apollo to the Emergency Vet. He had bloody diarrhea for 2 days. Over the course of 3 weeks I was weaning Apollo and my Bischon Frise- Lola onto the new Nutro Ultra Holistic Superfood. They were eating the old formula for about a year without a problem. Nutro reformulated the Ultra line (i.e. adding avocado, pumpkin, and pomegrante)and raised the price.

As soon as I introduced the new food (I also mixed it with the old formula to reduce any upset to Apollo and Lola's systems) Lola threw up immediately. I put her back on Science Diet. Apollo was doing ok with it. I noticed he was itching here and there. He was also not eating as much as he normally did. Once the bloody diarrhea started, that was the straw that broke the camel's back. Once Apollo and I were at the Emergency Vet, I was asked if Apollo got into anything. My answer was clearly No. My parents are retired . Therefore, Apollo and Lola are always home with someone when I am at work. After 3 hours of waiting, bloodwork, and radiographs, I was told by the ER vet that Apollos suffered from dietary indescretion. I asked the ER vet if the Nutro Ultra Holistic Superfood was the cause.

She told me more than likely yes. I also an assistant manager for a tri-state area pet chain. So,I also know first hand what this "Superfood" is doing. I have been told by customers that their dogs are violently throwing up, getting rashes, and their dogs will simply not even go near the food. Now, that I am a consumer with this problem myself, I am totally livid and disgusted!

Crystal of Hallandale Beach, FL September 30, 2009

My husband and I noticed that in your site there were dogs and cats were were getting sick and dying due to eating Nutro's Dog and cat food. Our two dogs have been sick vomiting and with diarrhea. They've been drinking water excessively and have had even blood in the diarrhea. They have been eating the food for the past 2 yrs and now is when they have been getting sick and having skin issues too. Our 8 month old 5 lbs chihuahua has died about 2 weeks ago from a bacteria in her liver and she had diarrhea and vomiting. We were told by the vet that she was poisoned or she ate something in the yard.. Funny thing is that she was always supervised and has no access to any chemical or poison. Nor is there anything in our yard that can kill an animal. Our other 2 dogs that are currently sick with vomiting and diarrhea is Petunia our female English Bulldog and Pettie our Jack Russell Terrier. Also our 2 cats have occasionally been vomiting and have been going in their box way more than normal and their stool smells worse than normal. All off our animals have always been pampered and spoiled with the best care and nutrition. The dogs have been eating the Small Bites Lamb and Rice formula (Bright Green Bag) and the cats have been eating the Indoor Max Cat formula. We are devastated with the loss of our chihuahua and are in 3000 in debt for all the care and bills that our chihuahua got at the vet only to loose her Sept. 13th 2009. Just to take her on a Wednesday morning at 4 a.m. cost us about 800. We have consulted with a lawyer and are pursuing with a class action law suit if there hasn't been one already done again for this company. If there has been one please contact me via phone or e-mail.

Beth of Las Vegas, NV September 30, 2009

We've been feeding our dog Nutro Natural Senior food for many many years. However, over the past year she has gotten severly ill. She vomits several times a week, has gotten very lethargic and now has chronic diarrhea, which sometimes contains blood. We've taken her to the vet and spent several thousand dollars running tests on her, only to be told there's nothing wrong with her.

After researching Nutro brand dog food online, I found this website with hundreds of complaints very similar to mine. I've stopped feeding my dog the Nutro brand food and pray that she will start getting better. If this doesn't qualify for a class action lawsuit, I don't know what does!

Mary of Bowling Green , OH September 25, 2009

My Chow/Shep. has been on lamb and rice for five yrs. running fevers from time to time gone the next day or so. If not I take him to my vet. Vomiting bile my vet said give him something at night, only does it during the day when he has food. Vet sugguested and anacid didn't work he gets sick once a month usely 3 piles when I get home. Found out about what's happening he is off today. Hopefully the iching he's having goes away.

Julie of Romeoville , IL September 25, 2009

OMG! I was shocked to read others experience w/ Nutro. My AmStaff is 5 yrs old and we've given him Nutro since he was 9wks old. I just ran out of food and was looking for coupons as the last bag I bought, prices went up significantly. But I found this site instead. I have spent well over 500, not including the monthly fee for the Banfield Ins Plan of 20, now almost 40/mo, taking him in for exams with the skin problem and now vomiting. The vomiting was never really diagnosed as anything, other than "eating too fast". Test were normal. Is there a specific test we should be asking for? Is it their digestive system that's being harmed? For those of you w/ seizures and deaths, was a cause determined? Needless to say, I went and bought a small bag of Eukanuba. We'll see how he does with that.

jason of Madison heights, MI September 24, 2009

we went to petco to get the usual dog food for my 2 year old boxer (iams) when a sales rep for nutra max dog food came up to us and started her little sales pitch about how iams has processed meat parts and how that was so bad for my dog and that she had a boxer also and had been giving him nutra max and she also had switched him from iams. so after listening to her we decided to switch and see if my dog would like the new food. after about 2 weeks on the nutra max food food my dog had 3 seizures and his gums were pail white and had no energy. after trying to figure out how this could be happening my fiance looked up nutra max dog foods and realized that he had all the symptoms other dogs had from the complaints on the internet. i cant believe i switched my dogs food without looking into it first and switched from iams when he never had a problem. i am hopefully lucky in the fact that we figured it out before he had permanent damage done like some of the other customers of nutra max's pet food did. i cant believe petco would allow a sales rep from a company that obviously has many complaints and impending lawsuits push there products in their stores.

Earline of Babson Park, FL September 22, 2009

My Mainecoon cat, Seamus, has become very ill in the last 2 months. He has spent multiple days/nights at the vet's office for vomiting up bile, not eating, lethargy, etc. After reading the complaints/concerns about Nutro Pet foods on consumeraffairs.com I have become very concerned. When I got him from the breeder in March 2008, at 9 weeks old, she told me to keep him on the Nutro cat food. He has NEVER had anything else until we went to the pet store in June and it had been recalled. Later, when we could get it again we put him back on it because he didn't want to eat anything else. My husband and I have payed out over 1600 trying to find out what is wrong with him. Including a very expensive blood test that was sent to Texas A&M. They came back with a folic acid deficiency. Now he is back at the vet's office and has been since last Friday because he cam e home and the symptoms which had cleared up have started again. We are waiting for the bill for the current stay. Someone needs to start digging into why this is happening to so many animals. This goes across breeds in both dogs and cats and the age of the animal does not seem to matter.

Tressa of Trainer, PA September 22, 2009

I came across some things on the net about nutro max dog food law suit. I wanted to know if I had a case or who I would get in touch with if I do. I had my first dog on this food for 8 your and she had to be put down do to some unexplainable seizures and or brain tomer. Then I got the second dog and after 6 years on this food had to be put down for bone cancer. Does this have to do with the food like many of the other cases.

Leigh of Hazard, KY September 22, 2009

Recently I had to euthanize my 9 year old coon hound. She had severe kidney disease. The biopsy of her kidneys indicated repeated small doses of toxic substances. I have feed my dogs nutro for years. Now, only now, I'm finding out this food is killing pets. I recently went to PetSmart to purchase more Nutro and happened to inquire about whether there were any reported problems from the recall a few years back. The woman told me to never purchase nutro, that it had actually been recalled more than the one time a few years ago. WHY was this not on the news. WHY? I suspect NUTRO caused my dog's fatal illness.

dianne of wrightstown, PA September 21, 2009

our dog has had vomiting problems for years. he has been eating nutro for years. earlier this year the problem escalated to the point we were considering putting him to sleep. our carpeting was being soiled daily. he became severely constipated and we took him to our vet. an exray was taken and he was sent for an ultrasound.

we spent over 500.00 in 2 days and they found nothing to explain his problems. a urine test showed an infection and after 10 days on an antibiotic, he stopped vomiting. a few weeks later, it began again. i took a urine sample to the vet anticipating another course of antibiotics. his urine was clean. he continues to vomit every few days.

our son's dog has many of the same problems. he went to the store yesterday to purchase more NUTRO and was told about the problems and advised not to buy it. i wish he had told me before i gave our dog his breakfast. we are returning the remaining NUTRO today. i expect a big change in our dog soon.

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