Complain about a product or service

PETCO

United Pet Supply, Inc.
103 Executive Drive, Suite 503
New Windsor, NY 12553

Carol of Cherry Hill, NJ June 25, 2009

I purchased my yorkie from this place and was told that TD Bank was the loan company for the purchase. I did not get a bill, received a late fee when I called them to see if payment was due...THEN I paid two payments and requested by mail the return of the fee charged, next no bill comes again and the date goes to the 13 not 18th. I was told that another fee was issued... This time i explained its a shame because I own 6 businesses in NJ and sadly they are through TD Bank, at the moment I said I want to pay this credit off.

I charged it to just use credit and had planned to keep months, if I had it would have ruined my credit. I am now considering taking my business with TD elsewhere to a bank who does not allow people to be ripped off. I am very upset and plan a meetig with the Manager this week to my bank in regards to this kind of situation. I was in the midst of opening the 7th business and they were coming over to open it at the main office, however when they come over they will get an ear full of the treatment. IF THEY CAN AFFORD to lose people in these times, then I can leave.

Sylwia of lindenhurst, NY June 10, 2009

I bought a puppy at The Pet Company which was on sale for around 500. I hesitated, thought maybe there is something wrong with it, but the sales rep told me that shes up on her shots, eats healthy, that shes on sale because she is teething and is 6 months old and also teething so I bought her anyway. I had 14 days to take her to the vet so I did so on the 10th day I got her and took her to my vet rather than the one they recommended. My vet told me that she has grade 3 out of 4 patellar luxation and is unfit for sale.

I took back a letter she gave me stating everything about business law and her condition and filed a claim to get my money back or have them pay for the surgery she needs. Its been over a month and still i have no answer from them. I even sent a letter to the chairman, Christopher B, but according to the secretary, he hasn't been in the office to read it. Now when I called back for the 3rd time, another lady gets on the phone telling me they want my dog scanned to make sure it's theirs, they want x-rays to prove her condition, and that once I do all that, she is only worth 200 so that is all they will give me.

The surgery at a board certified surgeon can cost up to 2500 a leg so now the burden of surgery was transferred to me. On top of the vaccination list I was given, there was no license number of the vet so I don't know if I can trust the shots. I feel lied to and basically got a dog that now will cost me 5000 to keep. I am determined that this place NEEDS to be shut down, the dogs are sick or have serious conditions and the buyers are beeing fooled by their "200 off all puppies" sale they have going on every other week. I want to press charges against them, I want them to pay for the surgery my dog needs in the very neer future if I still want her running around in the future.

Emma of new Milford, CT May 1, 2009

I have three complaints, actually, within the same few months. The first one was when I bought my new baby rat from there stores. I brought him home and not only was he sick, but he got my other rat sick too. i had to bring them both to the vet costing me 107 dollars. Although, he is still alive- I'll bring this up later.

My second visit a few weeks later was to just look at the others, and see if they were sick. If they werent I intended on getting a third rat. upon lifting the igloo, there was a dead and gutted rat. being a rat owner, this deeply upset me.

I bought a bunny about a month later. he was fine for a few days, then he developed diarreah. So i took him to the vet, ad she told me he was RIDDEN WITH PARASITES. I paid another 100 dollars for the meds and visit, only to have him DIE HOURS LATER, SCREACHING IN PAIN. Now, since I dont have my receit, I can't get my money back. EVEN IF I GOT MY MONEY BACK I WOULD NOT BE SATISFIED. THE PAIN THE ANIMAL FELT AND THE PAIN I FELT IS PRICELESS. I am exremely upset and will go to any limits to ruin this business's reputation.

Lynn of Milford, CT April 30, 2009

I purchased a puppy from the The Pet Company store in a local mall. The sales rep. sold me on buying the pup when she told me I could get 0% financing for 6 months if I open a Pet Company credit card. I did and charged most of the purchase. The credit card bill clearly states a penalty will be charged if payment is not received by the 13th. After the second payment, I received a penalty of 29.

I inquired about the penalty, since the second payment was made on the 13th and the third payment was made on the 17th. The person who answered the phone told me both payments were credited on the second month, therefore, I was late, not early for payment three. I asked when the statement closes and was told the 17th. The fifth month, I made the payment on the 19th. Again, I was charged a 29 penalty.

I called and spoke with the same person. He said they decided to close on the 20th that particular month. While I was disputing the payment, the introductory period ran out and I had to pay interest on the entire amount charged. I went to the Better Business Bureau web-site and see other similar complaints have been filed.

I ended up paying almost 100 in pentalties and interest on a 600 initial balance on an interest free credit card. I contacted the CT Department of Banking. Although my contact was sympathetic, he suggested I pay so my credit would not be adversely affected.

Alison of Woodcliff Lake, NJ April 12, 2009

I went in to THE PET COMPANY on Saturday night. Not only do the dogs lok dirty and sick, the hamsters and gerbils in the back of the store were being neglected. There was no food or water in most of the cages and they were running around in panic looking for something. When i asked for a manager Sam came and sad that the manager did not want to talk with us and that he will help. Sam was argumentative with me and did not know anything about hamsters and sounded very ignorant. I waited 45 minutes until food and water was properly added to the hamster cages. It was so upsetting. When i approached Jen, the manager on duty, she refused to give me the phone number or her last name. Not onl do they treat their animals poorly their customer service extremely poor. I will never buy anything from them again.

Amanda of Stockbridge, GA March 31, 2009

On March 28th 2009 I went into the Pet Company at Stonecrest Mall. I was surprised to see a german shepherd there I had been looking at getting one and decided to see if I could play with it. I stood there for a long time waiting to see if any of the workers passing, would ask if I needed assistants. Finally I decide to ask someone, I went straight over to this guy worker, looked him straight in the eye so that I knew I had his attention and said could you please help me.The guy was looking me dead in the face and just ignored me and walked away. I felt like he was being racist towards me for no reason I just wanted to play with the puppy and who knows I might have bought it. Instead he goes and ignores me and talks to his coworkers.

Jamie of Fords, NJ March 20, 2009

I purchased a puppy from The Pet Co. in Menlo Park Mall, Edison, NJ on 2/21/09. I was assured she was healthy and nothing was wrong with her. I specifically asked Mark. From the moment I brought her home she was throwing up. I contacted the store and spoke with Mark, who is one of the managers and informed him that the dog is vomiting. The first time I called he said, Maybe she is car sick. The second time I called he suggested that its the new food, so I went back to get the food she was accustomed to. This didn't work either. It was then suggested to me maybe she vomiting because she misses the dog that she was in a crate with.

The very next day on 2/22 I called the emergency vet. in Iselin NJ, who suggested I try giving her small portions of food. Each time I fed my new Lab puppy, Abby she would throw up along with intermittent diarhea. She could not even drink water without throwing up within 5 minutes of trying to eat or drink. On Tuesday, 2/24 I took off of work and brought her to Iselin Veterinary Hospital. She was examined to Dr. who treated her for gastroenteritis and provided me with an Cert. of Unfitness. Abby was not improving and on 2/26 I brought her back to the Veterinary Hospital. Abby was examined again, and was not getting better. In six days she was only to hold down two meals. X-rays were taken, which were normal, however, a sonogram revealed her ilum was paralyzed and not moving, thus the food was not moving, along with extremely swollen lymph nodes.

Drs. suspected that Abby had an obstruction. However, the ONLY way to tell would be surgery. If Abby did have an obstruction and it was not removed, she would die. So, at 7:30 PM, after much stress, I did what any decent person would do and wanted my dog saved. So...surgery concluded that she did not have an obstruction but had a severely inflamed ileus, enlarged lymph nodes, giardia. I was able to pick Abby up on Saturday 2/26 and was given another Cert. of Unfit for Sale. I presented this to the Puppy Store on 2/26, along with the bills I incurred from being sold a sick dog.

The total cost to date is 3052.29 not to mention the 1100. I paid for Abby. Actually, that same evening I had to take her back to an emergency clinic because she was throwing up worms. I did all the right things. Followed all the rules laid out under the consumer rights law. On March 17, I contacted Nancy regarding my claim. She informed me that she hasn't even looked at it yet. I informed her that it clearly states in the Consumer Rights page that If the pet dealer or owner or operator of the pet shop does not contest the matter, he must make the refund, replacement of animal or reimbursement not later than 10 after receiving the veterinary certification. Nancy clearly told me they don't go by that. I told her it was the law, she said they have too many claims and 10 days are not possible. I told her that her answer is unacceptable, and I would get an attorney if needed.

She told me she would get back with me when she found my claim. When she did, she said it couldn't be read, too light. I suggested she called my vet and he would give her all the necessary information to process. Well, when she called me back, she informed me the Pet Co, would only be responsible for approximately 192.00 of my claim. They would not pay for surgery because it was exploratory, looking for an obstruction. Nancy also told me she would give this matter to her regional manager, who would contact me. No one called. I feel first of all they did not comply with the law set forth by the State of NJ, no one contact me, I did all the calling. Along with this, my dog was sick from the second I brought her home. I was totally misled about being sold a healthy puppy.

Also, they are not doctors of veterinary medicine. They should not decide what treatment is required for an animal, it is the doctor's decision what is needed. I could have returned this puppy, but do not feel that is the right thing to do, but I do feel they are responsible for all expenses I have incurred. I was also told the Abby was not from a puppy mill, I am suspecting she most definitely was.

I have had a problem with this store previously, where my dog died of a congenital disease. The only reason I purchased another dog from them was that since the death of my Labradoodle, they would only give me credit toward a replacement puppy. I am stressed and sickened by this whole episode. In less than one week of getting a new dog, which should have been a happy occasion, I have lost work time and thousands of dollars due to neglect and irresponsibility of The Pet Co. Inc. PLEASE HELP!

To date the cost is 3052.39 and rising since additional medication is still necessary to test and control parasites.

Denise of Staten Island, NY March 12, 2009

My Boyfriend and I had purchased a toy yorkie on 02/06/09 for 1600 with an additional warrantee for a total of 2000. The warrantee was valid only if we had taken the dog to the Vet within 14 days. The dog (Riley) was taken to the Vet on 02/09/09 he was diagnosed with a parasite. The following week we had to take him back to the Vet and he was treated for kennel cough. Riley did not respond to antibiotic therapy after a week and was hospitalized for pneumonia for 5 days.While in the hospital Riley suffered from several seizures.Riley has now been diagnosed with a liver shunt which is congenital. He will need a very expensive surgery.

My family is heartbroken and I am very angry that I only had Riley a month and he is a very sick dog.The Vet bills already exceeded the cost of the dog. The Pet Company is selling sick dogs. DO NOT BUY FROM THE PET COMPANY SAVE YOURSELF THE HEARTACHE!

Susan of Bayonne, NJ March 5, 2009

This a long story, which I can send you all sorts of sales slips Vet. bills. to summarize, I bought a pet which after many attempts to return, cure, and help a very sick puppy from the above mentioned co. After the attacked people on numerous occasions (pictures available) my children and myself, I had to have the puppy euthanised at my pain and expense. I am being constantly called to continue to pay for a puppy which I spent hundreds of dollars on. Not only in payments for the UNFIT FOR SALE PUPPY but also Vet. bills. I am willing to send letters, pictures, and claims from Myself, THE PET CO. and three different Vets.

Sophia Ojha Ensslin of Edison, NJ February 22, 2009

I want to report the horribly awful conditions that animals are stored at the Pet Company here at the Menlo Park Mall. 1. They are put in tiny metal cages. 2. They are not allowed to roam around freely at any time during the day (I have never seen it in the many many trips I have made to the Mall.) 3. No one plays with the dogs. They are isolated for extended periods of time. 4. There is no access to fresh air or sunlight in the store. 5. They are often put into cages with other dogs. This means the very tiny cage is now even tinier. If they are lucky, the other dog is friendly and they can at least lay on each other and rest. But otherwise, this is a very crowded situation. 6. Their existence in cages goes on for an unlimited number of days and nights.

Isn't there something we can all do about this sitaution starting with the pet store in our neighbourhood? How can this poor treatment of animals be lawful? What would it take for the pet store to be raided, fined and brought into court for trial? When will the animals finally be treated humanely? Please, some one , some organization help us solve this. This is a desperate situation and it is untolerable.

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