Petco Reviews

Zach is the absolute best! He was such an amazing help and is genuinely the best worker I have ever seen. He has helped me and my family multiple times as we frequent the store, he is always nice and friendly, very welcoming!

I was at the store tonight looking for a dog cooling bandana, with my budget, and an employee named Jacob was very patient with me and checked the back of the store and suggested other cooling items in my budget and didn't treat me any differently than a person with a huge amount of money to spend. I'm a member of the store located on Wade Hampton Blvd in Taylor, South Carolina and really appreciate him and going to keep this as my preference from now on.

Soon as I entered, Ashley welcomed me to PETCO with a friendly greeting. I saw her running register, front facing products, and cleaning the betta cups. I went to aquatics, the young man there walked by twice and didn’t even ask if I needed help. His pants was hanging low revealing his underwear. I gave up on getting help, went back to the register. Ashley went above and beyond and got someone to get the fish I needed and came back and rung me up. By the time she came back there were 3 more customers and low hanging pants guy finally went up front to ring up the other customers. If it weren’t for Ashley, this would have been a complaint. Give her a raise!!!

Worst service ever and rude people. All I wanted was 1 gold feeder fish. My daughter got a gold fish for Xmas in a little 2 gallon tank with a filter. It lasted 6 months and would have lasted longer but I forgot to clean while she was away, 49 cents. It's a feeder fish. Its life span is about 1 min, in a big tank with big fish. The manager was rude, my experience was so bad. Now I have to drive to Walmart 13 miles to get a fish before she gets home. I will never shop Petco ever again. You do not have a right to tell me her tank was too small. We have shopped there for years. Took many trips just to see the animals. Spent all kinds of money on overpriced stuff. I hope you're happy Mr. manager.

I brought my dog to be groomed at the Petco in Auburn, Massachusetts for the 1st time because my regular Petco grooming stylist was unavailable at a different location so I brought my dog in to the next closest Petco. The grooming stylist Chelsea was unprofessional, lacked customer service care and her personality was horrible. I felt she wasn’t attentive and didn’t provide proper Petco customer service care and training protocol as I’m used to at other Petco Grooming Services. I usually leave a great tip with stylist to be creative artists with my dog but unfortunately she didn’t have the creativity that deserved a tip.

I have never had so many bad experiences with one company than I have with Petco. Their online support is so bad that I gave up. They were going to give me a small ball bag of dog food that I could pick up in the morning then all of the sudden the time ran out in the chat and then a new person would start and they would not know anything about what I had spoke with the prior support. I gave up. They do not know what they are doing. This has happened to me more than I care to mention. I am giving up on this company as they do not seem to give a crap!

In late March (2026), I purchased a case of prescription can dog food online. As I started pulling cans of food from the center of the case, several cans were severely dented and should not have been sent but trashed instead. I contacted Customer Service (CS). They told me to send photos. I sent the photos. I was told that my refund would be processed. That was April 13, 2026. I have called CS 7 times since then and today is May 22, 2026, I still have not received my refund. CS keeps telling me two different things that it has been processed check with my bank and that there was an error on their end. Yet, I still don't have my money. I plan to file a dispute with my bank.

I purchased a 75 gallon tank from Petco and just at under 90 days the bottom cracked. I called the store. They said, "Oh 30 day return policy.'' I chatted with the customer service online. They said 60 day policy. I contacted their corporate office and they said, "Oh it's over 60 days. There's nothing we can help you with." They do not care about their products. They do not care about helping customers. Don't waste your money there.

I am writing to formally express my extreme dissatisfaction with the service I received from Petco's online pharmacy. Due to a series of administrative failures and delays, I have decided to cancel my order and take my business elsewhere. The timeline of my experience is as follows:

Was a great store but then they rolled out the new "Desk Pets" display, which are going to slowly kill the animals inside them. There aren't temperature and humidity control. I worry they aren't even being fed right-and if they are, the wrong temperature could shut down digestion, leaving food slowly decomposing inside them. The containers are way too small and some people will think it's fine to keep them in tiny enclosures. Some people pick up the little containers and shake them, and there's not always going to be an employee or anyone else there to tell them to stop.