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Stephanie of Malta, NY June 18, 2008
I've heard and still hear bad things about pet store dogs. I got one as a Christmas gift in 2007 and he's the best dog. People always tell me how lucky I am to have such a good dog, he's a shih tzu and he's 8 months now, he was 3 months when I got him. He did have quite a bit of poop dried into the fur around his butt which I had to have shaved at the vet, and I will agree with the fact that the dogs are not kept as clean as they should be but overall I am really happy and I'm actually buying another shih tzu girl this Thursday!
They tell you right up front that there's no refunds but that if you get them checked out by the vet and there's something wrong that they'll cover the vet costs. You have to know what you're walking into when you go into a pet store but a lot of breeders I've gone too left me feeling more uneasy than the pet store did. I'm extremely happy with my dog and I don't see any problems this time with the dog I'm getting from the colonie center store.
Denise of Monroe, NY June 17, 2008
10 Yrs ago I bought what I thought was a Shiba Inu from The Pet Company in Middletown NY. I have papers (which I am doubting now) that say hes a Shiba Inu. It just happened that I came upon a picture of a Jindo which is a cousin of the Shiba Inu. I did research on Jindos and The Jindo is much bigger than a Shiba Inu which my dog is considerably larger that your average Shiba Inu. I had always thought that my dog was just a reject and turned out bigger than the rest bur now I am questioning if he is even a Shiba Inu. I have been researching the papers I have and everything is turning up negative. The Pet Company that I bought him from has left the area and I cannot find a number for them. I am not sure how to go about proving he is not what his papers say he is. Jindos arent very poplar in America but look alot like Shibas only bigger. Can someone please help me
Mary of Valley Stream, NY May 13, 2008
Well to everyone who has complained about cleanliness in The Pet Company Stores. Please call ASPCA when you see sick animals or dead animals in those stores.TRUST ME I HAVE! I used to work at The Pet Company. Their employees have absolutely no training. Except of course how to set up a payment plan. This company revolves around sales. They buy from puppy mills down south. If you don't believe me check the papers. Youll see Georgia, Alabama etc... Some of the papers they offer aren't even registered with AKA! They buy the dogs at a fraction of the cost and you the customer ends up paying in the thousands. This company purchases puppies between 199.00 - 300.00.
When the puppies are bused in from down south they are dehydrated, hypoglycemic, worm infected, and sometimes have ear and eye infections. Then the managers, not the vets who are trained about a handful of times are allowed to give shots to keep up with vaccinations. Most other animals sold there are in worse off condition. Sometimes when exotic animals were ordered no one kept tabs on who was eating and who was not. Reptiles were keep in plastic containers not proper tanks with appropriate heating. Finicky eaters were not taken care of properly. Fish, and turtle enclosures had no heating. The Pet Company should be out of business.
Claudia of Brooklyn, NY May 7, 2008
I saw all the bad reviews about The Pet Company, and I know it's bad to buy a pet shop dog, but I bought my maltese in Menlo Park Mall. He's almost 2.5 years old now and he's WONDERFUL. Sweet and loving, an absolute great dog. He was never sick and I wish I could get another one.
Linda of Amsterdam, NY May 6, 2008
On Saturady, May 2, 2008, my daughter and I visited The Pet Company in the Rotterdam Square Mall. We asked to see the long-haired dashund. It was a male and born in February. This poor little defenseless puppy just reeked of urine. His little tail was drenched with urine as were his feet. We were deeply saddened for this little pooch. Aren't there any surprise state inspections in pet stores? If not, there definitely should be!
When I told the clerk (I was too upset to notice her name) to come get him, I told her he desperately needed a bath as he was soaked with urine. She just looked at me like I had three heads! I find the conditions at The Pet Store deplorable. Something needs to be done to protect these innocent animals. We purchased a dashund just before Christmas at the Pet Company in Witon Mall in Saratoga. Our pup became lethargic and had a horrible cough just 3 days after she was home. We had to get her to the vet twice in one week. She had kennel cough and a bad respiratory infectiion, antibiotics and an antibiotic booster injection were given.
After one week, she wasn't getting much better and another injection had to be given along with another round of antibiotics and cough syrup. It took a good 4 weeks until she was feeling better. We had to wait to purchase her because she was too young - it's a good thing we purchased her as soon as she was able to leave or she probably wouldn't have made it. She's a beautiful very happy puppy now because we take such excellent care of her no thanks to The Pet Company. They should be heavily fined and shut down!
Mary of Holly, MI March 16, 2008
I had my dog at Petco. We had been in the store for over an hour. As we were leaving the store, another couple was entering with their dog. As I passed them, their dog attacked my dog. My dog required emergency treatment: her neck was torn open, and she had bites on her rear legs and buttocks. The owners of the other dog are refusing to help me with the vet bills. I turned to Petco for help, thinking that my homeowners insurance would cover something that occurred on my property, so they probably have to have insurance that would cover something that happens on their property. They said there was nothing they could do to help. I am now stuck with a vet bill of almost 800.
My dog is a very docile, nearly 11-year-old, retired racing greyhound. She had to get stitches under the skin and staples on top of that. The vet bill was 700, and follow-up with my own vet was another 50.
Jane of Saratoga Springs, NY March 15, 2008
I have a lot to say about the pet company in the Wilton mall, which I think needs to be shut down. First, the manager Linda doesn't know a thing about animals. She tried to tell me information and she argued with me about what I was saying. All she does is sit on the phone and talk about disgusting things. Her employees are frustrated with the way she treats animals and them. She yells at them in front of customers and treats them like dirt. An insider told me there is sick dogs in the back that she never personally cares for and freezes animals that are sick instead of helping them. There have been many puppy deaths and lies to customers when she says the pups aren't from puppy farms. I've seen the puppy truck they come from. Definitely a farm, do not buy a dog from the pet company wilton mall.
Julia of Monroe, CT March 8, 2008
In the Milford mall, there is a Pet Company. I wanted to go look around so I went in there and turned right back around. Why? Because they had little and big puppies in TEENY TINY cages with nothing to comfort them or any food or anything. This is not right. Dogs, especially puppies, NEED to run around and get active! And it's absolutely terrible to have puppies in ridiculously small cages. Are they from puppy mills? That's even worse. How would you feel if you were condensed in a small cage every day of your life until just any person in the world comes and buys you? What if that person takes even worse care of the cute little pups? Pease do not keep little puppies in that pet store, in the MALL nonetheless.
There were sad, poor, unhealthy, and even dead puppies.
Aaron of Merrick, NY March 4, 2008
To any and all who buy a puppy from a retail store: get educated. It seems to me that these stores only survive because people purchase from them; tell everyone you know to only buy from a reputable breeder. Go to www.akc.org if you need to find one in your area or attend a local AKC dog show. According to AKC rules, you are to receive AKC registration papers at the time of purchase; if you do not get them then do not take the puppy.... You will never see them, and chances are they will be fake anyway. The puppies sold in these stores may be massed produced in horrible conditions. They may be kept in large rabbit hutch type cages, and when the mothers are no longer able to breed, might be shot and dumped in a hole to be used as fertilizer. Read information about Puppy Mills, and you will understand why places such as this need to be shut down permanently.
Emily of Chattanooga, TN February 21, 2008
I am an employee at The Pet Company in the Hamilton Place Mall in Chattanooga, TN. I have read some of the other comments about this store and find it unimaginable. The store I work at is always kept incredibly tidy. We have Kennel Care employees who work solely with the animals, while the Sales Associates (which is what I am) deal with the customers. We all work together to get the job done. If we spot a dog with poop in its cage, one of us immediately go deal with the animal, whether we are with a customer or not. I am not sure what goes on at the other Pet Company stores, but the animals are our first priority at The Pet Company in Chattanooga. Each dog has its own crate. Very rarely do the animals share crates and if they do, there is a maximum of two dogs in a big crate. I encourage you all to not give up on this company because you have gone to one that was poorly managed. My manager, Carre R., is incredibly helpful and always willing to do what she has to in order to get the job done. She spends extra time with the animals to insure that all are properly handled and cared for. I encourage you all to visit The Pet Company in Chattanooga. You won't be disappointed.
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