Petland Reviews

Petland Frisco, TX: I am here to educate and inform every single person I can that Petland Frisco is the most inhumane pet store that uses deceptive tactics and lies to make a profit. My friend and I purchased 2 puppies at Petland Frisco on 1/19/26. The puppies were in different cages, both were sick. My friend's dog passed away 6 days and 21 hours later, my puppy was diagnosed with an upper respiratory infection, and 2 parasites: Giardia and Coccidia. Then my 2 healthy dogs now have Giardia, as do my husband and I!!!!!!

Do not open an account with this bs company, even in you pay your monthly balance on time they will still charge you a interest fee, nonsense. My balance as december was approximately $250. I checked back january. It showing me they charge me 300$ on interest after making all my payments on time, shittt is a jokeee!! Scammerrsss!!!

I read the reviews and I can attest that they are true. My puppy from Portland was not well. At night I noticed he had a hacking like cough. So, what Portland does at the time of purchase, they tell you to take your puppy for vet care w/in the first 5/6 days. To make sure your puppy is well. Right! Good gimmick. However, their financing company who they partnered with if you don't buy your pet outright, are total crooks. And, yes, I experienced poor customer service and had to escalate my final and last call to a supervisor.

I purchased a Dachshund last April 2025. Everything was great love him and he was like a son to me since I didn’t have kids yet so I wanted to have a small dog. Now couple days ago my husband and I were planning to go to the dog park to take my little Max I had him on a leash and was trying to get him to hop on the car when his collar somehow got loose and he ran straight to the road and I was running to go get him while there was cars coming and my husband tried to warn the cars to stop so I could’ve grabbed him but one car got around him and hit my dog…. I was crying my lungs out and yelled at my husband to check if maybe he made it out alive but noooo… He didn’t.

I didn't know of Petland until I was looking for a miniature schnauzer puppy recently. I saw a puppy online that I was interested in. If you fill in the request form for more info they text advertisements and not any extra info. I called to find out the price for the dog and was told $3125. Yesterday I received a text saying he was 50% off. I called tonight for the new price and Erin told me, "he's about $3200". That's interesting Erin seeing as he was $3125 the first time I called a little over a week ago BEFORE he was 50% off. She retorted that he was originally over $4800. When you call Petland it says the calls are monitored so I am sure a manager could go back and retrieve the conversation of when I was given the original price. I am glad I didn't buy a puppy from there now after reading the reviews.

As terrible as it is to even write a “Horrific” review on a Pet Shop it’s even worse when the store sells a sick puppy knowing the precious puppy has been coughing for who knows how many days prior to me getting said pup. When I noticed the pup coughing I immediately called Petland of Charleston Wv and spoke with the associate that immediately recognized said puppy and said, "Oh yes, he was coughing while he was here," but thought nothing of it. That’s when I became upset and said, "So you sold me a sick puppy. Let me speak to your manager immediately!!"

The staff didn't seem like they knew what they were doing. I wanted to adopt a hamster. The lady looked at me like I was talking Chinese or something. She was very forced coming told me that she was gonna go get the manager. It was very rude and I told her I wanted to adopt two hamsters, she agreed and said it was a great idea. I get a call to days later from the manager saying that because I adopted 2 hamsters that once they reach sexual maturity, they're gonna start fighting. I'm not. She demanded that I came in to buy a second enclosure for my hamster. I told her that the lady did not inform me about this!!

I purchased a Boston Terrier from Petland Naples, FL on Sunday 5/22/2025 - it looked OK - it was clean (they bathed it before I arrived) - I took it to my Vet on Tuesday 6/24 to find out that it has a highly contagious parasitic infection (Giardia) contagious to humans - now I have elevated white blood cell count (had lab work for my Doctor visit (I am a diabetic) and my immune is elevated. I am opening a case wit American Express and contacting my Attorney.

If I could give ZERO stars I would.

I purchased a dog and returned it with everything I bought along with the extra things I bought on my own. I lost my job and home and returned that dog a few days after purchasing. Nobody told me I was going to be charged for the dog and I spoke with Comenity Bank that I returned the dog and they told me that they would remove it from my credit and everything was good. Six months later I received a statement for six thousand dollars and called the store and comenity and now they refuse to do anything about it. I do not recommend anybody purchase from here.

The workers were very nice, however when I purchased the puppy I was told with financing my payments would be 155, and I have the proof they wrote it down on my application. However after being billed my payments were higher, after talking with the finance company they told me that Petland does not know how their financing works. Do not finance, it was my mistake and if I could go back and rewrite the future I would my mistake but never again. Just make sure you read and get information before you decide to finance or do not finance, it is not worth it.

Worst experience I have every had in my life. Lied about the payments and over charged the debit card and keeps claiming they refunded it. We were there for over 3 hours for a process that should have taken an hour or less. Asked me to sign papers on my phone and take a call from the finance department. I couldn't hear a thing because the store was loud and crowded or see anything on my phone that they expected me to sign. It was stated the payment couldn't be much more that $200 or we couldn't purchase the dog and she said $226 monthly.

If you're not going to keep different sized live mice then stop selling snakes. It is cruel to the snake, the owner and the mouse that die for nothing. My snake will kill them but can't eat them because they are too big. I'm in Dayton Ohio area.

I paid almost 2 thousand for two baby ferrets that ended up sick with Covid and I’ve paid over a thousand in vet bills. They are not getting better and they most likely will die. This has been extremely stressful and heartbreaking and the staff were no help at all! Beware of getting pets from them as you might be paying a fortune for a deeply stressful heartbreaking experience.

I paid off my credit card balance last month. I went in and checked what the total balance was and paid in full. I should have cancelled out the card then, but I did not. I just received a statement saying a had a balance of interest for $33 dollars. When I called and spoke with several representative their same response was that was the interest of my balance. How can I have any type of a balance when I paid the card off. I was down to $0.00. They refused to remove the $33 dollars from my account and told me a could write a letter to the dispute department. What a joke and what a scam. They are the worst company to deal with. DO NOT GET A CREDIT CARD through PETLAND. They are the worst.

Bought and paid for 4 extra large chuck-it balls. These balls cost like 20.00 each and come in a pack of 2. I bought 2 packs of 2 but received only 1 pack. Tried numerous times to contact customer service but never received a reply. Luckily I'm only out 40.00 but I'll never shop here again. Once they charge your credit card you are totally on your own. This website is a SCAM SCAM SCAM.

I bought a Frenchie who we found out had pneumonia and a viral infection. The puppy died within the first 5 days of us having it. I took it to Auburn Animal Hospital and they couldn’t save it. Petland won’t refund my money or replace the dog so I’m out of thousands of dollars.

My sales representative Dany is the one who sold my puppy to me. He did not upsell or be pushy. I’m a first-time Puppy owner. The owner is also professional knowledgeable, helpful, and was able to further assist me as well. I recommend this business to everyone.

The biggest mistake of my credit history has and will always be going to Petland. Evil people who sell puppies at a dishonest price and they walk away unharmed. I stopped paying my card after finding out that I am wasting money by paying them because nothing shrinks. The staff is misleading with fake smiles and psycho eyes, and the place should be investigated and shut down. It's not okay to do this. They make spend on what should be a 2K dog. Petland card has a high interest that you just can't with. It's been proven they are con artists with their puppy mills.

We bought a French Bulldog 4 years ago and after lots of medical issues she passed away in her sleep on 11/22. The vet that Petland recommended was in disbelief. We went above and beyond getting her vaccinated and feeding her high quality food. Something is seriously wrong here.